Pawable Reviews 

453
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the effective collagen supplements for significantly improving their older dogs' mobility, easing painful joint stiffness, and enhancing overall coat health and shine. People also highlight the consistently reliable delivery service and the exceptionally friendly, supportive customer care team that provides wonderful advice. Some reviewers were not happy with how the powder mixed into dry food, describing texture issues, or felt it took a while to notice real changes. A few other consumers noted that concurrent veterinary treatments and other therapies might have contributed equally to their pets' recovery alongside the supplements.

What people talk about most

Product

People report positive experiences with product, highlighting significant improvements in their older dogs'... See more

Quality

Customers had positive experiences with quality, highlighting that the supplement is a very good product with... See more

Service

Reviewers highlight positive aspects of service, noting that deliveries are prompt and reliable every month.... See more

Subscription

Consumers find subscription to be positive, noting that deliveries arrive on time and service works well... See more

Customer service

Customers consistently note positive experiences with customer service, praising the brilliant support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been using the collargen since our breeder recommended it to us. That was a year ago and our Irish Wolfhound is bounding round like a puppy and she’s just had her 8th birthday (which means she’... See more

Rated 5 out of 5 stars

Amazing. We have a dog with bilateral patellar luxation but surgery isn’t an option for him. This product has been life changing for him! He is SO much more active and consequentially his weight is so... See more

Rated 5 out of 5 stars

My elderly 15yr old lurcher has been having Pawable Collagen for some time. Always reliable customer service and quick delivery. Good quality collagen types and fully transparent about ingredients.... See more

Rated 5 out of 5 stars

Harley is a Labrador staffy cross who we adopted from Dogs Trust 2 years ago. He’s now 12 and had noticeably slowed down so we were taking him on shorter walks and were worried about how long we’d hav... See more


Company details

  1. Pet Store

Written by the company

Helping dogs stay active, playful and adventurous for longer. At Pawable, we believe growing older shouldn't mean missing out on life's best moments. That's why we've created our award-winning collagen supplement to support healthy joints, mobility and comfort. So you can enjoy more walks, more adventures and more precious time together.


Contact info

4.8

Excellent

TrustScore 5 out of 5

453 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(453)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pawable has really helped my dog with…

Pawable has really helped my dog with his itchy skin, he is now off medication & just on this product, highly recommend. The guys at pawable are really good too, I get an email to let me know when they are sending his next lot out & because it's on subscription he never runs out & I save money too!

9 May 2026
Unprompted review
Rated 1 out of 5 stars

website terrible scammers

We have been receiving our subscribtion from pawable and now we want to cancel , their website says we don't have subscription. they collecting their money every 45 days as we arranged it. but website is the worst one i ever came a cross. we can't manage subscription. we can't cancel.... scam...

5 May 2026
Unprompted review
Pawable logo

Reply from Pawable

Hello Tolga,

Looking into your account, it appears the issue was caused by logging in with a different email address than the one originally used when subscribing. This would explain why the subscription wasn’t visible in your account area.

We did previously help you with a similar log-in issue back in October.

I can see that you’ve now been able to access your account and successfully cancel your subscription.

For clarity, customers can cancel at any time either:

-by logging into their account, or
-simply by contacting us via email or live chat , we’re always happy to handle it directly.

We’d never want anyone to feel stuck or unable to cancel, so if anything still doesn’t feel resolved, please just reach out (hello@pawable.co.uk) and I’ll personally take care of it for you.

If you’re open to it, we’d really appreciate you reconsidering your review now the issue has been resolved.

Rated 3 out of 5 stars

The product i carnt fault at all i will…

The product i carnt fault at all i will say that ,but when you have lost your best friend and try and cancel there web site is ridiculous .I just cancelled my payment through the Bank as you don't won't to talk about your loss to anyone at a time like that, then the emails started asking for payment as it had been refused .I had looked on the site but nothing there to just cancel at all ,No you have to email the "shop" you got it through finally yesterday I got an email to say sorry about my loss to late it was so hard to cancel an item when I was going through the loss of my animal that i personally wouldn't get anything off that site again, you could make it easier at a time of loss when people do not feel like talking please consider this its bad enough loosing your best friend that having to start writing email to explain what has happened.regards Jackie

4 May 2026
Unprompted review
Pawable logo

Reply from Pawable

Hi Jackie,

Firstly, we’re so sorry for your loss. Losing a dog is incredibly hard, and the last thing you should have had to deal with at that time was anything administrative like this.

We really do try to make cancellations as easy and low-effort as possible. Subscriptions can be self-managed through your account login, so there’s no need to speak to anyone or explain your situation if you’d prefer not to. We also personally monitor emails and live chat throughout the day, and our system (including our chat support) is set up to process cancellations quickly and automatically.

That said, it’s clear from your experience that it didn’t feel simple or easy in that moment and that’s something we take seriously. We never want anyone, especially someone going through a loss, to feel like they have to explain themselves or chase a cancellation.

Thank you for taking the time to share this we genuinely appreciate it, and we’ll use it to keep improving the experience for others.

Thinking of you at this difficult time ❤️

Rated 5 out of 5 stars

I came across Pawable whilst searching…

I came across Pawable whilst searching for an additional supplement for my dog Bear. Bear has suffered with arthritis for the past two years. Supplements such as Yumove and Curupet had proven to be successful along with vet prescribed anti- inflammatory medication until approx two months ago.
Bear developed a pronounced limp to one of his front legs. He has been taking Pawable for a month now and it has proven to be a really effective supplement. Bear enjoys his walks again and his quality of life has improved.
I highly recommend Pawable based on my experience of introducing this to my my dog. Hoping this review urges others to give this product a go. It may change your dogs life, it has mine. 😊

4 May 2026
Unprompted review
Rated 5 out of 5 stars

My 6 year old pug was no longer able to…

My 6 year old pug was no longer able to climb the stairs or get on the sofa or bed, long walks a definite no .. we even bought her a pram !! , I was pessimistic on whether to try pawable, after reading the reviews from other dog parents I thought with a money back guarantee I had nothing to loose. 3 months in and the difference is amazing she back on her long walk can climb her steps to the sofa and bed its given her so much of her independence back . So impressed by the results our rescue pugs all have it now as part of there daily food . A great product that's so affordable no more vet potions for mika no more hefty expensive vet bills for dad

26 April 2026
Unprompted review
Rated 5 out of 5 stars

This stuff works. PAWABLE

11yrs old lab still doing well and pawable works
It was good to get Help from team getting our ordering timing right and and pawable works
Please try it

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Pawable - long term usage

I have been using Pawable for approx. a year now and I can honestly say it has made a huge difference to my older dog. He has long term arthritis and is on medication to deal with the pain, but Pawable has really helped too....
He started taking it when he was struggling to walk and you could hear him clicking with every step....and he still walks 3 times a day -although it's a bit slower - he enjoys his walks and he's no longer clicking!
I can truely recommend this product.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Arthritis … 5 year old cane corso

Our 5 year old cane corso was diagnosed with arthritis ,she was limping and on painkillers, we tried her on yumove , she didn’t like it and had to disguise it with peanut butter and after 5 months it hadn’t helped, I saw pawable advertised on Facebook and after reading reviews I gave it a try, wow after only a month she had stopped limping was so much happier and back to her old self no more pain killers! A massive plus is she loves the taste so I just sprinkle it on her breakfast every day.
It’s definitely worked for us im so happy I found pawable! So is Luna 🐾

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Pawable has made a difference.

I have already recommended Pawable to several people because Bonnie, my 14year old cocker spaniel, has been enjoying increased flexibility since she began having Collagen added to her meals.

16 April 2026
Unprompted review
Rated 4 out of 5 stars

Giving happiness back

Veterinary anti inflammatory drugs were making Merlin sick so I needed to find something else for the old boy. Nothing to loose so tried Pawable collagen powder in his food. Really glad I did he has improved so much and loves his life.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. We have a seven year old lab with a limp on her back leg. This has made a huge difference. She is back running! Try it, it works !

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Pawable collagen helps my 13½ year old…

Pawable collagen helps my 13½ year old Staffy dog to be more active. He goes out with a dog walker 3 times a week but did limp sometimes. Started him on Pawable collagen & now he doesn't limp & also does short runs. It's also very easy to alter the subscription online if needed.

11 April 2026
Unprompted review

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