A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next work... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, looks fantastic in our front garden, gives a real "wow" factor. Delivery could be done differently. A very heavy pallets of brick being delivered by a single person, on a very steep roa... See more
Company replied
Pavings delivered on time. Only criticism was the large wooden pallets stopped access through a gateway. If pallets were similar size to the pavings we could have easily accessed our rear yard.
Company replied
We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... See more
Company replied
Company details
Written by the company
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Contact info
Westlington Quarry, GL56 6EG, Chipping Campden, United Kingdom
- 01993 769225
- support@pavingdirect.com
- pavingdirect.com
4.2
Great
4K reviews
Replied to 69% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Paving Direct
Thank you so much for your positive review, we hope you enjoy your product,
Kind regards
Paving direct
Great range and prices
Great range and prices, efficient service and rapid delivery by courteous drivers.
7 October 2025
Reply from Paving Direct
Thank you so much for your positive review, we hope you enjoy your product, we will be sure to pass on your review also to the delivery company,
Kind regards
Paving direct
Very Happy. Delivered As Listed. Smaller Circles Only Have One Layer Of Stones.
Ordered 2 Sandstone Paving Circles & 800 Sandstone Setts in March for my garden landscape. Price seemed very good, they arrived when & how they said they would & have had no issues with them since laid.
Did have some white patches appear on the larger circle within a week, but these are according to Google natural (salt?) & disappeared within a week or so.
Be careful to note smaller circles have less stones/layers in them.
Only the bigger ones have two layers of stones around the centre one. It is clearly listed, but easy to misunderstand looking at pic of larger circle.
12 March 2025
Reply from Paving Direct
Thank you so much for your kind words! We’re delighted to hear you’re pleased with both the service and the product, please contact us again if we can assist you further,
Kind regards
Paving direct
Delivery on time and date makes a huge…
Delivery on time and date makes a huge difference
7 October 2025
Reply from Paving Direct
Thank you for your positive feedback, if we can assist you further please don't hesitate to contact a member of our team.
Regards
Paving Direct
Friend recommended
Friend recommended, had no problem ordering ,and delivered on time amazing
7 October 2025
Reply from Paving Direct
Thank you for your fantastic review! we are delighted to hear you are happy with the service provided along with the delivery service, please contact us again if we can assist you further,
Regards
paving Direct
Good customer support if needed
Product received as per the illustration, good technical support, delivery on time. (Experience date approx)
22 October 2025
Reply from Paving Direct
Thank you for your fantastic review! We’re so pleased your happy with the service provided, please don't hesitate to contact a member of our team if we can assist you further in the future.
Regards
paving Direct
Reply from Paving Direct
Thank you for your positive feedback, we're very happy to hear you're happy with your product and the service provided,
Regards
Paving direct
expensive and delivered broken.
7 October 2025
Reply from Paving Direct
Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your order and we can only apologies for this. A member of our customer service team will be in touch to discuss this further with you,
Kind regards
Paving direct
The paving looks lovely now it's laid
The paving looks lovely now it's laid. The process was frustrating. I was advised by the company not to order too long before the job was going to be done. I ordered in good time but received no information about delivery. When I chased it up, I was finally given a date later than I'd been told it would be and had to pay the builder for wasted time. The company accepted no responsibility. The paving stones are very attractive but not as bright in colour as the photos on the site suggest.
8 September 2025
Reply from Paving Direct
Thank you for taking the time to leave your review. We are incredibly disappointed that your experience has been like this, and we are very sorry for the clear frustration caused. This is not the service level we strive for and since your purchase we have implemented new processes and team members to ensure this doesn't happen again.
We're very pleased to hear that your paving has now arrived and that you're happy with your choice.
Kind regards,
Reply from Paving Direct
Thank you for your kind words, we're delighted to hear of your great experience
Regards
Paving direct
Indian sandstone for a patio
I ordered 2 large pallets of Indian sandstone. It was clear on the website what the colours of the slabs would look like when laid. I paid the extra for an exact delivery date and the delivery was made on time. It's good to have the option of mixed sizes and colours in each pallet.
22 October 2025
Unprompted review
Reply from Paving Direct
Thank you so much for your positive review, we hope you enjoy your product.
Regards
Paving direct
Quality product and prompt delivery
Quality product and prompt delivery. Would setinitely use Paving Direct again.
7 October 2025
Reply from Paving Direct
Thank you for your positive feedback, we're very happy to hear you're happy with your product and the service provided, please don't hesitate to reach out if we can assist you further in the future
Kind regards
Paving direct
Reply from Paving Direct
Thank you for your positive feedback, we're very happy to hear you're happy with your product and the service provided,
Regards
Paving direct
Excellent Service
As with most businesses the real signs of great service arent apparent until something doesnt go to plan and their subsequent reaction to that. I had an issue with a damaged slab. Paving direct were fantastic and instantly sent a replacement.
7 October 2025
Reply from Paving Direct
Thank you for your fantastic review! We’re so pleased your happy with the service provided,
Regards
paving Direct
Great company with quick responsegreat to…
Great company with quick response to questions.
7 October 2025
Reply from Paving Direct
Thank you for your kind words, we're delighted to hear of your great experience.
Regards
Paving direct
Great company to buy from
Great choice of products. They had just what I need for my garden project. Reasonable pack price and efficient delivery. Highly recommended.
7 October 2025
Reply from Paving Direct
Thank you for such positive feedback, we are pleased to hear you're happy with your product, please let us know if we can assist you further.
Regards
Sam
New patio
I was really impressed with the flag stone paving looks really classy classic vintage look would highly recommend to anyone thinking of having a patio well pleased with the final look
7 October 2025
Reply from Paving Direct
Thank you for such positive feedback, we are pleased to hear you're happy with your product, please let us know if we can assist you further.
Kind regards
Paving direct
At last a reliable supplier
What a joy to receive a delivery of a paving circle before the promised delivery time and with excellent packaging
Friendly and helpful sales staff !
from a similarly company I had three deliveries with mostly broken slabs, which were destroyed in transit. I am waiting for two replacements slabs, but the months go by ————
21 October 2025
Reply from Paving Direct
Thank you for your feedback, we're glad to see everything arrived on time and your happy with the delivery service provided,
A member of our customer service team will be in touch to discuss your replacements,
Kind regards
Paving direct
Reply from Paving Direct
Thank you for your positive feedback, we're very happy to hear you're happy with your product and the service provided,
Regards
Paving direct
Easy to find what I wanted on the…
Easy to find what I wanted on the website, great delevery service. Fantastic product.
7 October 2025
Reply from Paving Direct
Thank you for taking the time to leave feedback, we hope you enjoy your product. Please let us know if we can assist you further.
Kind regards
Paving direct
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