A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next work... See more
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Review summary
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Great product, looks fantastic in our front garden, gives a real "wow" factor. Delivery could be done differently. A very heavy pallets of brick being delivered by a single person, on a very steep roa... See more
Company replied
Pavings delivered on time. Only criticism was the large wooden pallets stopped access through a gateway. If pallets were similar size to the pavings we could have easily accessed our rear yard.
Company replied
We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... See more
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Company details
Written by the company
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Contact info
Westlington Quarry, GL56 6EG, Chipping Campden, United Kingdom
- 01993 769225
- support@pavingdirect.com
- pavingdirect.com
4.2
Great
4K reviews
Replied to 69% of negative reviews
Typically replies within 48 hours
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Issues with the sample brick that was…
Issues with the sample brick that was sent out but they sorted that out really quickly and even sent some extra samples for me to look at. The actual order arrived quickly and was exactly what I wanted matches out existing house really well. Wouldn't rate the courier you use they were a bit rude and wouldn't wait for us to check the order they just got back in the lorry and left before we had looked at the first pallet
13 January 2025
Reply from Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service
Reply from Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service
Not a good company to order from
Not a good company to order from as I payed my money £1,800 for Four pallets of stones which was fine. I get an email back saying they were all going to be delivered on the Tuesday. So rang client to ask if they were delivered thinking they were all going to be delivered together so I took 4 men to start on the Wednesday when I got to site they had only delivered the small stones so couldn’t start work. The rest of the stones turned up 2 days later
14 January 2025
Reply from Paving Direct
Thank you for your feeback,
Unfortunatley we have not recieved any complaint via our support email,
A member of our support team will be in touch shortly to dicuss and resolve this matter for you,
Kind reagrds
Pavingdirect
Great experience
Great customer service. Was in regular contact with me. Answered all my queries. Excellent quality if product. Will take photos which I can upload once the buildings are complete. Would highly recommend. Quick delivery service and great drivers as well. Thank you
13 January 2025
Reply from Paving Direct
Good morning Jasdip
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business, we thankl you again for your kind words,
We hope we can assist you again in the furure
Kind regards
Pavng direct
Customer service
Overall a decent experience
Overall a decent experience. A little concerned there was no confirmation email at time of ordering, but a quick call to check all was well calmed any nerves after parting with a wedge of cash for the new patio.
Promises of contact prior to delivery didn't really materialise as expected but I did get regular emails from the delivery company after dispatch. Arrived in the dark which was fun, but can't fault the effort from their partner company delivering either.
Minimal breakages in two crates and more than enough to get the job done. Slabs look great, now here's hoping they last 😁
6 January 2025
Reply from Paving Direct
Good afternoon Martin
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Customer service
Everyone was very helpful
Everyone was very helpful, when the slabs were delivered the truck driver was very accommodating 👍
Pointfix was easy to use, covered a bigger area than we had estimated and the result was great.
3 January 2025
Unprompted review
Reply from Paving Direct
Good afternoon Jude
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Customer service
Slight damage and no delivery notification
The slabs arrived, as far as I can see, unbroken. However, a small number, at the top of the pallet, were chipped. In my view they should have been better protected, as the loose ones on the top were unprotected. In addition, there was no communication from the delivery company at all about the intended delivery date and time. The vehicle just turned up one day unannounced. Fortunately I was available.
17 December 2024
Reply from Paving Direct
Good mornign Tony
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further,
Kind regards Pavng direct
Reply from Paving Direct
Good afternoon Matt
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Customer service
Friendly and efficient service
9 December 2024
Reply from Paving Direct
Good afternoon Richard
We’re delighted to hear that you’re happy with your order and would like to thank you for taking the time to leave us a review
Kind regards
Customer service
Good service delivery in 5 working days…
Good service delivery in 5 working days and driver was a top man
16 December 2024
Reply from Paving Direct
Good afternoon
Thank you for taking the time to leave this review! We’re delighted to hear that you’re happy with your order. We will be sure to pass this on to the driver,
Kind regards
Customer service
Reply from Paving Direct
Good afternoon
Thanks so much for sharing your experience with us. We hope to see you again soon.
PavingDirect
overall i had a pretty positive experience…
Overall i had a positive experience cos the sales support was very helpful. And the product quality is very good.
That said, it wasn't cheap (clay brick pavers) when you factor in the cost of breaking a pallet for a modest order.
Also delivery was a pain cos i don't have access for an 18 tonner and even though i'd said that, the deliverer hadn't got the memo first time so it required re-scheduling and delay.
11 December 2024
Reply from Paving Direct
Good afternoon Dai
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Kind regards
Pavng direct
Customer service
Good selection of products at…
Good selection of products at competitive prices. Prompt delivery
4 December 2024
Reply from Paving Direct
Good afternoon Rob
We’re delighted to hear that you’re happy with your order. Thank you for taking the time to leave this review!
Kind regards
Customer service
Goods ordered were exactly as required…
Goods ordered were exactly as required - solid and good quality paving slabs
Delivery restrictions re access to property were noted and acted upon. Good advance communication regarding delivery arrival time
9 December 2024
Reply from Paving Direct
Good afternoon Neil
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Kind regards
Pavng direct
Customer service
The tiles were delivered promptly and…
The tiles were delivered promptly and notice was given. The pallets were placed neatly . Tiles were packed well
20 November 2024
Reply from Paving Direct
Good afternoon Alexandra
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Kind regards
Pavng direct
Customer service
Stone blocks delivered on time and look…
Stone blocks delivered on time and look great!
4 December 2024
Reply from Paving Direct
Good afteroon David
Thank you for the great review! We’re so happy you loved your experience and look forward to hearing from you in the future.
PavingDirect
Customer service
All is well that ends well
We had some problems with incorrect sized slabs delivered and difficulty in getting a response from the accounts department tasked to deal with this. However, all issues were eventually acceptably resolved. Otherwise, happy with quality of slabs received and careful delivery.
27 November 2024
Reply from Paving Direct
Good afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Kind regards
Pavng direct
Customer service
Reply from Paving Direct
Good afternoon Martin
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Customer service
Everything was appalling
Everything was appalling. Promised communications didn't. Happen. Initial delivery aborted. No communication. Impossible to contact you. You never answer the phone and don't respond to your own enquiry form. Eventual delivery more than a week late, later again than promised. Shattered pallet too heavy and unstable to get off the lorry. The poor subcontracted courier had to break it open and carry each stone. Your company is an absolute shambles. Unfit to do business. I would never dream of using you again.
29 November 2024
Reply from Paving Direct
Good afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Really helpful staff and prompt…
Really helpful staff and prompt delivery! A properly run business! Clive
20 November 2024
Reply from Paving Direct
Hi Clive
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving Direct
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