Paul Crowley & Co Solicitors Reviews 293

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and friendly demeanor, making complex processes feel simple and easy. The service provided is frequently described as excellent, with many people appreciating the efficiency, clear communication, and prompt responses to inquiries. Reviewers highlight the smooth user experience and the team's ability to keep them informed throughout the entire process. Some people were dissatisfied with the service, mentioning that they were told they were not a priority at a particular moment.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the expertise, responsiveness,... See more

Response time

Customers consistently report positive experiences with response times. Reviewers frequently highlight prompt... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly an... See more

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Rated 5 out of 5 stars

Matty Kay and Annie have been fantastic throughout the whole sale of my property. Nothing has been too much trouble. I really appreciated phone calls explaining the different stages of the sale as o... See more

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Rated 5 out of 5 stars

I have used Paul Crowley for all o four Buy to Let purchases and I would not look elsewhere. There is no complacency with dealing with returning customers and the service is always 10/10. I have bee... See more

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Rated 5 out of 5 stars

I am extremely impressed by how organised the team are who dealt with my case, despite how obviously busy they are. Everything had been dealt with Professionally, throughly and in a timely manner. Th... See more

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Rated 1 out of 5 stars

Wouldn’t ever use again. Any contact we had we was calling them and chasing up. They didn’t have any urgency when we was in a very time sensitive situation and 80% of the time calling them, they w... See more

Rated 5 out of 5 stars

I’ve sold numerous properties in the past and dealt with a lot of conveyance solicitors and Paul Crowley I’d use again no problem. I dealt with a lady called jenna who’s surname escapes me and matty k... See more

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Rated 5 out of 5 stars

Huge thanks to Jenna Gall for all the help and guidance she provided in the buying and selling of our home. It wasn’t a straightforward process due to many challenges but with her expertise, pat... See more

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Rated 5 out of 5 stars

I'm so glad this company were recommended to me by our estate agents. They were very professional, always available wth my queries and everything went so smoothly I'd highly recommend any1 to use them... See more

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Rated 5 out of 5 stars

Nicola was fantastic dealing with my house sale and purchase. I was the middle of the chain & it wasn’t the easiest transaction/chain. Nicola & her team were really professional, friendly and great at... See more

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Rated 5 out of 5 stars

Nicola and Katie were amazing throughout a very difficult and frustrating purchase of a property due to issues outside of their control. They pushed and pushed and done an excellent job in helping... See more

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Rated 5 out of 5 stars

I was able to sell my late father’s house quicksand without any stress. This was due to the help and guidance I received from Matty and Annie which was given whenever I didn’t understand something or... See more

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Rated 5 out of 5 stars

Matty was our second conveyancer for an estate sale, the first lot being glamorous but useless. What a difference. Matty was responsive, friendly and professional with a humanity we found rare. Questi... See more

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Rated 5 out of 5 stars

Can not fault the service of Nicola, Jenna and the team at Paul Crowley. Highly efficient, knowledgeable, friendly and professional we can’t thank you enough for all of the support you gave during the... See more

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Rated 5 out of 5 stars

Just used Mathew Wignall for the second time, for the sale of my property. I literally cannot fault the experience I’ve had, both times using him and his team. I will definitely continue to use M... See more

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Rated 5 out of 5 stars

Brilliant solicitors. Nicola was fantastic with the sale of my house .very professional. Always happy to chat to my on the phone explained everything. Kept me upto date .answered my emails straight aw... See more

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Rated 5 out of 5 stars

I came to PCS to help me get through the last stages of my divorce. I had a very small window to arrange my transfer of equity and deeds before I would be liable to pay interest charges. I was overwhe... See more

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Rated 5 out of 5 stars

Matthew and his team did everything promptly and executed the sale very efficiently. We had no difficulty in contacting either Matthew or Annie by phone ( contrary to many other solicitors we deal wi... See more

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Rated 5 out of 5 stars

Another great house completion by my solicitors Paul Crowley. I've used their services for 25 years and found it invaluable for the smooth running of my property development business. The sale... See more

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Rated 5 out of 5 stars

Huge thanks to Jamie Swain for his knowledge and patience! I instructed Paul Crowley on Monday in regards to advice on employment matter and it was done and dusted by the Friday! No question was too s... See more

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Rated 5 out of 5 stars

As first time buyers who didn't know what to expect, Nicola's depth of knowledge and professionalism were critical to keeping us calm during what was a very long conveyancing process. With the oth... See more

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Rated 4 out of 5 stars

Despite this being a protracted and, at times, awkward procedure Matthew and the team did not fail to keep the whole deal moving forward and I am most grateful to them for this. They didn't lose thei... See more

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Rated 4 out of 5 stars

We used Paul Crowley for a sale and purchase. The first sale fell through and they progressed the second sale very quickly. The reception staff were also always pleasant and helpful. I appreciated... See more

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Rated 5 out of 5 stars

This is the second time I’ve used Paul Crowley solicitors. The first time was 20 years ago and the second time was a sale/purchase which completed just before Christmas. Matthew Wignall really pushed... See more

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Rated 5 out of 5 stars

The assistance in the sale of a property was effortless with the help of Matty and Annie. Both were so helpful and kept us informed throughout. It had been a long time since I'd sold/purchased a prope... See more

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Rated 5 out of 5 stars

Matty is brilliant. Fast, efficient and makes things happen at a time to suit his clients. Other solicitors I have used in the past require constant chasing. This never happened once with Matty. He ca... See more

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Rated 5 out of 5 stars

Matty and the team were incredibly professional, friendly and easy to contact. They were happy to answer all of our questions to ensure that our house sale and house purchase went through smoothly. Th... See more

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Rated 5 out of 5 stars

Handled the selling of our home and the purchase of our new house , very professional and friendly , kept me updated on every process from beginning to end , extremely pleased with the service from Ma... See more

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Rated 5 out of 5 stars

Would highly recommend Nicola and the conveyancing team. They dealt with the sale of my property efficiently and any queries were dealt straight away. Everything ran smoothly from start to finish. Wil... See more

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Rated 5 out of 5 stars

I would like to thank Nicola Stevenson, Wayne and all others involved. The process was so smooth and simple. Very quick. Explained everything in detail and if we had any questions they were always ava... See more

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Rated 5 out of 5 stars

We were very happy with Paul Crowley’s services during our house purchase. They were efficient, answered all of our questions in a timely manner and as a result, the purchase was very smooth. We dealt... See more

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Rated 5 out of 5 stars

Nicky in the Conveyancing Department was brilliant, explained everything to us clearly as First Time Buyers, was always available whenever we needed her and we felt she really had our backs when deal... See more

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Rated 5 out of 5 stars

Matty Kay handled the conveyancing for our recent sale and purchase, which had more than a few curve balls thrown at it throughout the process - and if it wasn't for Matty's knowledge and great servic... See more

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Rated 5 out of 5 stars

Exceptional service from start to finish! We honestly couldn’t be happier with the service we received. The team were unbelievably professional throughout the entire process of selling and buyi... See more

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Rated 5 out of 5 stars

We have recently used Paul Crowley for our sale and purchase, with Matty Kay as our conveyancer and Annie as our conveyancing assistant. Their service, knowledge, approachability and friendliness was... See more

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Rated 5 out of 5 stars

I have used Paul Crowley's solicitors for a number of years now and they have never let me down. Big thank you to Nicola Stevenson who helped me purchase my new home. She made the process a lot easier... See more

Rated 5 out of 5 stars

Second time I have dealt with Nicola from Paul Crowley & Co, having both sold and bought houses with them. Thanks for guiding me calmly through my house purchase, and for getting it through to complet... See more

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Rated 5 out of 5 stars

Staff are always helpful and respond quickly to queries, despite some challenges by other party solicitors. Expertise is excellent and good advice always given and explaining legal documents. I have... See more

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Rated 5 out of 5 stars

Excellent service provided by Matthew and Nicola on my recent house sale. They kept me up to date throughout the whole process and they were always willing to answer any questions I had. Thank you you... See more

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Rated 5 out of 5 stars

Really happy with there help from start to finish made everything seem stress free! Jay Dan & Sofia where fantastic would definitely recommend too friends

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Rated 5 out of 5 stars

Nichola and Wayne are excellent communicators. We had no chain, everything was done super fast and super efficient. We were recommended Paul Crowley from a local estate agents and we definitely choose... See more

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Rated 5 out of 5 stars

After instruction, the process was smooth sailing, always contactable and provided updates as we went along. Have used these plenty of times, great company and efficient.

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Rated 5 out of 5 stars

I would like to give a big thank you to Mathew and his colleagues, Mathew was also on hand when I needed him and so calm and professional. I would recommend Paul Crowley &Co solicitors

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Rated 5 out of 5 stars

Excellent service provided by Matty Kay and his team for the sale of my house and also purchase of my daughter’s house. Kept me up to date and they were all very friendly and informative. Very reasona... See more

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Rated 5 out of 5 stars

I would highly recommend Matty and his team. They made the process of buying my first property quick and hassle free. Matty provided a friendly and professional service and kept me informed throughout... See more

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Rated 5 out of 5 stars

I used Paul Crowley Solicitors to take care of Conveyance of my property. Jenna Gall and her assistant Hayley King were both fantastic throughout, everything prompt and the communication very smooth i... See more

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Rated 5 out of 5 stars

Great, efficient. Very welcoming and helpful. Managed to complete very quickly once we got the mortgage in place. Great work from Matthew Wignal and everyone I spoke to.

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Rated 5 out of 5 stars

The entire team were incredibly helpful and always available to speak to us and answer any question we had. They were an instrumental part of moving from offer to completion in under 8 weeks. I would... See more

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Rated 5 out of 5 stars

Amazing team, swift and seamless. Matthew Kay is very personable and kept me up to date on every step. Would highly recommend their services.

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Rated 5 out of 5 stars

We have used nicola stevenson at paul crowley serveral times over the years. I wouldnt use anyone else, very helpful and professional

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Paul Crowley & Co Solicitors, solid reputation has been built on providing quality legal advice to the communities of Liverpool since 1991, and to this day remains committed to providing an exceptional level of service to the people of Liverpool from its Anfield based head office. The Paul Crowley & Co Solicitors Promise… Your case will be handled by a named suitably qualified and experienced fee earner, with his or her assistants in support. We will regularly keep you updated with the progress of your case and the costs involved We will return your calls and emails within the same working day. We will respond to your letters within 24 – 48 hours. We will use straightforward language and use legal ‘jargon’ only when necessary. We will be friendly and approachable at all times. We will deal with you in a respectful and professional manner. We will ask you for your feedback on the service we have provided.


Contact info

4.8

Excellent

TrustScore 5 out of 5

293 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Property transfer

Kattie Healy has handled the legal process around the sale of my property with congenial efficiency. The sale of a property is an inherently stressful situation so her help and especially the ongoing updates have been hugely appreciated. I can thoroughly recommend her services.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

House sale & purchase

Staff are always helpful and respond quickly to queries, despite some challenges by other party solicitors. Expertise is excellent and good advice always given and explaining legal documents.
I have dealt with Paul Crowley & Co before and have always found them approachable & efficient.
I would not hesitate to recommend them and would use then again.

18 December 2025
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Lynn, Thank you for your positive comments and 5 star review. We are very pleased to hear that you found our team helpful, responsive, and supportive throughout your house sale and purchase. It is great to know that you received clear advice and that the legal documents were explained in a straightforward way, and that this made a positive difference to your experience. We are also delighted to hear that you have continued to find Paul Crowley & Co approachable and efficient each time you have worked with us. From all the team at Paul Crowley & Co thank you!

Rated 5 out of 5 stars

Great experience with Paul Crowley

Great experience with Paul Crowley. Matthew and Joanne were both excellent, very professional, responsive, and helpful throughout the whole process. I would definitely recommend their services.

26 February 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Mustafa, Thank you for your kind words! We’re delighted to hear that you had a great experience with Paul Crowley & Co and that Matthew and Joanne were professional, responsive, and helpful throughout the entire process. Your 5 star review and recommendation mean a lot to us.

Rated 5 out of 5 stars

Paul Crowley solicitors

I recently used these solicitors and can't speak highly enough of there professionalism and service throughout the process and especially Jamie holden who from day 1 was always keeping me informed as the process moved forward.Would definitely use again if needed and would highly recommend to family and friends

18 February 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Michael, Thank you for your comments and 5 star review. It's good to hear that you were happy with the service you received from Jamie, and that his professionalism and clear communication kept you fully informed from day one. It’s great to know his support made such a positive difference to your experience. From Jamie and all the team at Paul Crowley & Co, thank you for your recommendation and that you would definitely use us again in the future.

Rated 1 out of 5 stars

Wouldn’t ever use again

Wouldn’t ever use again. Any contact we had we was calling them and chasing up. They didn’t have any urgency when we was in a very time sensitive situation and 80% of the time calling them, they were either on lunch or in a meeting and needed to get back in touch.

We also had the phrase “you aren’t a priority at the minute” used to us.

Look elsewhere trust me.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I recently sold my first home

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly and if he was unavailable he would get somebody else to contact me to help me with any questions. He made the process so simple and easy. His professionalism was magnificent. He done everything for me and helped me in any way he could. Also stef Nolan was really helpful.

I would highly recommend anybody buying/selling their home.

6 February 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Nicole, Thank you for your positive comments and 5 star review. We appreciate your feedback for Matty and Stef. From all team at Paul Crowley & Co, thank you for recommending our services to others.

Rated 5 out of 5 stars

Returning Customer

I have used Paul Crowley for all o four Buy to Let purchases and I would not look elsewhere. There is no complacency with dealing with returning customers and the service is always 10/10. I have been dealing with Nicola Stevenson and the most recent case was more complex than normal. Her patience with both the sale and us as clients was exceptional. She explained complex matters in a way that we could understand and learn from, with no complaint!

Look forward to using you again!

6 February 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Rebecca, Thank you for such a fantastic review and for repeatedly choosing us for your Buy to Let purchases. We're grateful for your continued trust and it’s wonderful to hear that you’ve consistently received a 10/10 service with no complacency. From all the team at Paul Crowley & Co, we appreciate your loyalty and hopefully look forward to supporting you again in the future.

Rated 5 out of 5 stars

Brilliant solicitors

Brilliant solicitors. Nicola was fantastic with the sale of my house .very professional. Always happy to chat to my on the phone explained everything. Kept me upto date .answered my emails straight away. Couldn't recommend them enough

4 February 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Julie, thank you so much for taking the time to leave such a lovely review. We are really pleased to hear about your positive comments and that Nicola was able to support you so well throughout the sale of your house. It is great to know that our clear communication and dedication to keeping you fully informed were reflected in your experience. We will be delighted to pass on your kind words to Nicola and the rest of the team. Thank you for your recommendation and our very best wishes for the future.

Rated 5 out of 5 stars

Just used Mathew Wignall for the…

Just used Mathew Wignall for the second time, for the sale of my property.
I literally cannot fault the experience I’ve had, both times using him and his team. I will definitely continue to use Matt again in the future.
I also purchased a new build property recently and my only regret was not letting Matt do the conveyancing for this property but the developers convinced me I needed to use their recommended solicitors. Please don’t listen to developers if you are buying a new build you can use your trusted solicitor.
Thank you Again amazing service.

28 January 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Jo, We’re delighted to hear that your second experience with Matt and the team was just as positive as your first. Knowing that everything was handled smoothly and that you felt fully supported throughout really means a lot to us. We appreciate your continued trust in Matt and Paul Crowley & Co, hopefully we are able to assist you again in the future.

Rated 5 out of 5 stars

I recently used Matthew Kay for my mortgage

I recently used Matthew Kay for my conveyancing and couldn’t be happier with the service I received. From the outset, he was professional, approachable and incredibly efficient, which helped to make a typically stressful process feel straightforward and manageable. His communication was excellent throughout – he kept me updated at every stage, explained each step in clear, simple terms, and responded promptly to any questions I had.

Nothing ever felt like too much trouble, and it was clear that Matthew was genuinely focused on achieving the best outcome and completing the transaction as smoothly and quickly as possible. The wider team around him were also friendly and supportive, which added to the overall positive experience.

I would not hesitate to recommend Matthew Kay to anyone looking for a reliable, communicative and highly competent conveyancing solicitor, and I will certainly use his services again in the future.

30 January 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Daniel, Thank you for sharing such an outstanding review. We’re delighted to hear how pleased you were with the service Matthew provided during your conveyancing. It’s wonderful to know the process was made to feel straightforward and manageable for you. From Matthew and all the team at Paul Crowley & Co, thank you for your recommendation and 5 stars!

Rated 5 out of 5 stars

We used Paul Crowley for a sale and…

We used Paul Crowley for a sale and purchase and Matty was amazing. Nothing was a problem and everything was smooth in terms of both services. Would highly recommend.

23 January 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Cathy, We’re delighted to hear that your sale and purchase went smoothly and that Matty provided such excellent support throughout. Knowing that nothing was ever too much trouble and that both transactions felt seamless, means a lot to us. From Matty and all the team at Paul Crowley & Co, thank you for your 5 stars and recommendation.

Rated 4 out of 5 stars

Amazing team

Helped out amazingly, everyone did perfectly with everything

21 January 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Spyrexrs, We’re pleased to hear that you had such an amazing experience with our team. Knowing that everyone supported you well throughout the process means a great deal to us. From all the team at Paul Crowley & Co solicitors, thank you for your positive comments and review.

Rated 4 out of 5 stars

Good efficient service

We used Paul
Crowley for a sale and purchase. The first sale fell through and they progressed the second sale very quickly. The reception staff were also always pleasant and helpful. I appreciated the regular updates. I would recommend.

9 January 2026
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Mrs Cushion, We’re pleased to hear that, our team were able to progress your second sale quickly and keep everything moving for you. It’s great to know you found our reception staff pleasant and helpful, and that the regular updates made the process feel smoother. From all the team thank you for your positive review and for recommending Paul Crowley & Co solicitors.

Rated 5 out of 5 stars

This is the second time I’ve used Paul…

This is the second time I’ve used Paul Crowley solicitors. The first time was 20 years ago and the second time was a sale/purchase which completed just before Christmas. Matthew Wignall really pushed the transaction through for me and got me to completion in the timescales I needed. I would 100% recommend Matthew.

12 December 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Sylvia, Thank you for returning to Paul Crowley & Co after 20 years and for sharing such a fantastic review. We’re delighted to hear that your recent sale and purchase completed smoothly and that Matthew’s hard work helped you to meet the timescales you needed. From Matthew and all the team thank you for your recommendation and 5 stars!

Rated 5 out of 5 stars

Exceptional Service

Can not fault the service of Nicola, Jenna and the team at Paul Crowley. Highly efficient, knowledgeable, friendly and professional we can’t thank you enough for all of the support you gave during the sale of our house. Will definitely be recommending you to family and friends x

16 December 2025
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Lynn, Thank you so much for your comments and 5 star review. We’re delighted to hear that Nicola, Jenna and the rest of the team provided such efficient, knowledgeable and friendly support throughout the sale of your home. Your recommendation means a lot to us.

Rated 5 out of 5 stars

As first time buyers who didn't know…

As first time buyers who didn't know what to expect, Nicola's depth of knowledge and professionalism were critical to keeping us calm during what was a very long conveyancing process. With the other side either not responding for weeks or responding haphazardly, hers was a steady voice that reinforced everything was being done by Paul Crowley.
Wayne(he's left Paul Crowley now) was also very helpful and patient in the early stages.
Once everything came back in an organised manner from the other side, it was smooth sailing.
I'd highly recommend Paul Crowley and Nicola in particular for conveyancing.
Thank you Nicola!

19 December 2025
Unprompted review
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Reply from Paul Crowley & Co Solicitors

Hi Dare, Thank you for taking the time to share such a thoughtful review. We’re pleased to hear that Nicola’s knowledge, professionalism, and steady guidance helped keep things calm and clear during what turned into a very lengthy conveyancing process. Thank you for your 5 star review and for recommending Nicola and our conveyancing team.

Rated 5 out of 5 stars

Nicky in the Conveyancing Department…

Nicky in the Conveyancing Department was brilliant, explained everything to us clearly as First Time Buyers, was always available whenever we needed her and we felt she really had our backs when dealing with the sellers. Would definitely recommend!

28 November 2025
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Mike, Thank you so much for your wonderful review. We’re delighted to hear that Nicky and our Conveyancing Team were able to support you so clearly throughout your first home purchase. Your recommendation and 5 star review are much appreciated.

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