Paul Byron Reviews 

16,512
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, with numerous orders arriving safely on the very next day in pristine condition. Shoppers also genuinely love the vast selection of comfortable footwear options available and the remarkably smooth, hassle-free online ordering process. Some reviewers were not happy with unexpected delivery delays, noting that their parcels occasionally took up to a full week or longer to reach them. A few consumers additionally mentioned receiving incorrect sizes or experiencing minor challenges regarding the specific fit of certain shoe models.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the extremely speedy and... See more

Product

Customers had positive experiences with product quality, describing shoes as very comfortable, stylish, and... See more

Service

Customers consistently note positive experiences with service, highlighting great value and fast delivery.... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast delivery times and smooth online... See more

Quality

People report positive experiences with quality, highlighting great footwear and fast service. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a pair of everyday, working around the house, shoes in a hurry, as my pair had given up the ghost. I ordered a pair, and it happened to be over the August Bank Holiday. They were dispatc... See more

Company replied

Rated 5 out of 5 stars

In my experience Byron shoes can be relied upon to give immediate attention to mail orders. I ordered outside office hours and two days later my shoes arrived in the post. A great service which avoids... See more

Company replied

Rated 5 out of 5 stars

the size i was looking for is wasn’t available, i was able to use the watsapp contacted as suggested on the page and someone got back to me within minutes to make it available and other updates. shoes... See more

Company replied

Rated 5 out of 5 stars

I highly recommend this shoe store. I placed my order on Friday and had the shoes delivered on Saturday less than 24hours after I placed the order. The package was in perfect condition and my daughter... See more

Company replied



Company details

  1. Shoe Store
  2. Boot Store

Written by the company

Founded in 1978, Paul Byron has become one of Ireland’s most recognised and trusted retailers. Over that time the company has continued to grow adding new stores, brands, categories and departments. The business now operates 17 stores across the Republic of Ireland and has established itself as Ireland’s largest independent footwear retailer. We are still Irish owned and operated. We are immensely proud of our heritage and the loyal following we have built up over 40 years operating in Ireland. Our business is constantly evolving and adapting to the ever changing market but our core values remain the same. Our teams are dedicated to providing the best customer service, they are the best in the business offering expert advice on all of your footwear needs. We are the footwear experts in Ireland… We offer the widest footwear range in the market with the biggest selection of brands across all categories ensuring we have something to suit all tastes and trends. Our website www.paulbyronshoes.com offers the largest online footwear selection in Ireland and continues to grow at pace as we pursue our omni-channel growth strategy. We pride ourselves on the loyal relationships we have with our customers and brand partners which have ensured the success of our business. Our kids department offers the largest selection available in Ireland, featuring the best brands in the footwear industry. We know how important it is to get your child’s footwear choice correct… our customers know their child’s feet are safe in our hands! Our kids department offers professional advice and fitting from their first shoes onwards. Our mission is to deliver Quality, Value and Fashion every day….


Contact info

4.9

Excellent

TrustScore 5 out of 5

17K reviews

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4.9

All reviews

(16,512)

3,853 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I visited the Maynooth store day before…

I visited the Maynooth store day before schools opened with absolutely no knowledge of what school shoes to pick, but Edel turned what could have been a stressful trip into a breeze.My daughter wasn't entirely sure of her current size, and without us even asking, Edel proactively brought out the shoe sizer to make sure we got the perfect fit. She knew exactly what was recommended and acceptable for my daughter's school dress code.What impressed me most was how quick and efficient she was without ever making us feel rushed. Edel's customer service was truly excellent, and we will definitely be looking for her the next time we need shoes! Highly recommended.

26 August 2026
Unprompted review
Paul Byron logo

Reply from Paul Byron

Hello Nikiwe,

We are so pleased to hear that our team member provided such an excellent and efficient experience for you and your daughter. It's wonderful to know that we could help make the school shoe shopping stress-free and ensure a perfect fit, especially with the school dress code in mind. We truly appreciate you sharing your positive feedback and look forward to assisting you again in the future!

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great price and overnight delivery

Great price and overnight delivery. Great service.

17 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Aoife,

We are so pleased to hear you experienced a great price, overnight delivery, and great service.😊
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Customer service is excellant

Customer service is excellant

12 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Anne,

We are so happy to hear that our customer service was excellent. We truly appreciate your kind words and positive feedback😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars
Paul Byron logo

Reply from Paul Byron

Hello JP,

Thank you so much for your wonderful feedback. We are delighted to hear that you experienced great service and value with us.😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Top class to you all my pleasure to…

Top class to you all my pleasure to deal with you
I believe in supporting small Irish business all the time

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hello,

We are absolutely delighted to hear that you had such a positive experience with us. Your kind words mean a lot, and we truly appreciate your commitment to supporting small Irish businesses like ours. Thank you for your wonderful feedback😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

10 out 10 for service

10 out 10 for service, quality, and delivery really quickly. So happy with all my purchases.

21 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Maria,

We are so pleased to hear that you are happy with the service, quality, and quick delivery of all your purchases.😊

We truly appreciate your support of our Irish business.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Gorgeous runners for toddlers

Gorgeous runners for toddlers, character ones & everything that you can’t find anywhere else. Great quality and fast delivery too.

21 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Sinead,

We are so glad to hear you found our unique selection of toddler runners and character items to be of great quality. We appreciate your kind words about our fast delivery!

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, shoes fitted perfectly.

21 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Mary,

We are so pleased to hear that your shoes arrived quickly and that they fitted perfectly. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great service and very prompt delivery…

Great service and very prompt delivery and communication.

21 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Paula,

We are so pleased to hear you experienced great service and that your delivery and communication were prompt. Thank you for your wonderful feedback! 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

A pleasure to do business with

A pleasure to do business with, quick delivery, no hassle returns.

13 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Marcia,

We are so pleased to hear that doing business with us was a pleasure, and that you experienced quick delivery and hassle-free returns. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 4 out of 5 stars

Order was delivered quickly

Order was delivered quickly. Shoes were as advertised. Happy Customer.

20 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Kathleen,

We are so pleased to hear that your order arrived quickly and that the shoes met your expectations. It's wonderful to know you're a happy customer! We appreciate your positive feedback.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Extremely speedy delivery!

Extremely speedy delivery!! Ordered Thursday afternoon, delivered to my house at 11am on Friday morning! Easy transaction. Very happy customer.

20 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Siobhan ,

We are so pleased to hear about your extremely speedy delivery and easy transaction! It's wonderful to know you are a very happy customer. 😊
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Needed to exchange a pair of shoes

Needed to exchange a pair of shoes. Very prompt response and easy process

20 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Mary,

We're happy to hear that your shoe exchange was a prompt and easy process for you. We appreciate your positive feedback!

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Very good service delivery good time

Very good service delivery good time

19 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Muhammad,

We are so pleased to hear you received very good service and good delivery time! We truly appreciate your kind words 😊
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

I'm a very regular customer they are a…

I'm a very regular customer they are a great Irish company my husband and give them great business from runners to fancy dress shoes

12 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Pauline,

We are so pleased to hear you are a very regular customer and that you and your husband give us great business, from runners to fancy dress shoes! 😊.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Have bought from Paul Byron before…

Have bought from Paul Byron before never have any problems . Very fast delivery. Will definitely purchase again.

12 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Ursula,

We are so pleased to hear that you've had consistently positive experiences with us and appreciate our fast delivery. We truly value your continued support and look forward to your next purchase😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars
Paul Byron logo

Reply from Paul Byron

Hello Olga,

We are delighted to hear you received your item very fast. We truly appreciate your kind words😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

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