Paula's Choice UK Reviews 

Perfect anti aging products for oily skin. My favourites are:
- Resist Anti-Aging Moisturiser SPF 30
- Resist Anti-Aging Foaming Cleanser
Very good quality and effective.
Very professional service.

I bought Paula choice Exfoliate this product has disappointed me as I was really excited to try something new to fix my face as I be been experiencing even toned skin and have a lot of pores. This product was the talk and I was very excited to try.

To be honest Im so frustrated with this company. At first I thought wow finally a brand that works BUT i used it for 2 month now and my skin got even worse! Every time when I used it new pimples would show up and those really hurts so bad that you wanna cry if you accidentally touched them!! They won't go away either and i never had THAT much of a problem with pimples. The customer service is really bad they told me it is my own fault and that there is nothing wrong with their products. Well jokes on them that they don't know the writing from the instruction part of the bottle. I would not recommend this brand to anyone because at the end you wasted money and earned pain

Some decent facial products. Great customer service

I have been using Paula's Choice products for more than 10 years and I am not willing to use on my face any other products. They have a huge choice of high quality products, they have a solution for every skin concerns. Favourite ones are the exfoliators..I have tried lots of different ones though,they are all amazing. Never had any problems with them,they have my absolute trust. Highly recommend them!!!

I ordered a product which clearly is not right, it smells very strange. Had a live chat with a member of staff. After waiting ages to get through Adele was so rude. She spoke to me like a headmistress telling off a naughty child. When I expressed this to her she terminated the chat. I expect more from a company like PC. This experience has totally put me off buying from them again.

On the 12th of March, I received my order from PC however I only received one of the two bottles of Skin Perfecting 2% BHA liquid exfoliant I had ordered. I emailed the customer service email the same day explaining the situation as I believed this to be a simple mistake as the shipping order that came within the box said there should be two bottles.

I have received no feedback from the customer service team since then. I have been charged for two bottles of this product and only received one of them. I emailed them again on the 17th of March and still received no response.

I love your products but I won't consider purchasing again if this is the level of customer service that can be expected.

Great items, saved my skin.
Just a little overpriced but does what it promises to do.

their products caused a rash on my skin so I contacted their ‘customer service’ and they blamed it on the fact I have ‘skin irritation’ even tho I don’t as I’m not allergic to any of the ingredients as I’ve used different brands of the same ingredients. say they offer a 60 day money back guarantee but that’s total bs. absolute rip off £10 for a ‘tester’ size?!😭😂😭

Poor delivery service. Do not follow the time frame they give on their website after you have placed an order...it's misleading. When I was logging in into my account it said that the product has been delivered. However, that was not true as I did not receive even an email about my order being packed. Update your website!

horrible, skin destroying products, and the customer service thats impossible to get in touch with.
never again.

Awful company to deal with. Written 3 times and now twice further on paypal. Had no response from any. I need to return items for a refund and its been weeks and been ignored.

Customer service is appalling.
I want my money back. On website it clearly states refunds in full if returned in 60 days. How? If they don't respond!!

I can’t comment on the products because I can’t seem to get them. I ordered on Tuesday with checkout and the conf email stating I would get my order in 2 days. A week on and it has not even shipped. I received a ‘shipping’ email but the tracking number just confirms that a label has been created and no order has actually been sent yet. I contacted them on IG, email and Facebook and was told someone would be in contact in a day. 4 days later and no reply on any platform. If you know their products are good then carry on using but I strongly recommend using a 3rd party to purchase and not direct from the site as their customer service for me has been non existent.

Amazing products for amzing results ! In just one week my skin is so much better

I bought Clinical Ceramide-Enriched Firming Eye Cream around 12 weeks ago & have use used it religiously morning and evening since. I'm sorry to say, despite the potentially amazing ingredients, it hasn't made any difference to my 47 year old eye area at all. On the plus side, it hasn't made things worse either. It also pills quite a bit.

Love PC, always treat their customers so well :)

I had a very good experience with this company. The products are great, and the service was amazing on my end.
When I ordered my products I was supposed to receive 3 free gifts (only little samples but still more than other companies give) I was sent 2 and didn't think anything about it.
They sent me an apologetic email that I didn't get it, and once they had the item again they shipped it to me separately.
I was very impressed by this dedication, a lot of brands would not go above and beyond this way, so I think it's a great company and will definitely order from them again.

So firstly let me say that the products themselves seem to be working great. I saw them being used in a lot of online content and wanted to give them a try. Using this in my regular skincare routine has been a joy and I have noticed a positive improvement in the week that I’ve been using them.

It’s a huge shame, however, that the customer service attention hugely lets this company down. Let me explain:

I placed my order online, and ended up spending more than usual because they were doing an offer of some free gifts if you spent over £65. I’m not in the best financial state right now but thought I wanted to treat myself for once, and it seemed like it could be good value for the amount of freebies on top of my order.

I received two different strings of tracking information about my order a few days later. Having already been delayed due to COVID, I was eager to roughly know when this would arrive. I emailed them. I facebooked them. I tweeted them. No response from any of these.

I finally found a phone number to check in with. Despite the number being listed on a UK website, it’s clear their CS is a German team. This wouldn’t be so bad if the waiting messages whilst on hold were not just in German, and unfortunately I will never find out what was being repeated down the phone to me for a solid 5 minutes. I decided to persist and someone did answer the phone and she spoke English after answering the phone in German. But it is a little strange.

I was told by the lady on the phone that she would take my number (which she did), check my order and call me back. I am still, and will forever be waiting for that call.

I tried Facebook once again and about a day later, received an answer- by which point my package had arrived. Box had clearly been thrown about everywhere but everything seemed in tact, aside from the makeup bag which looked creased and in very poor condition. I understand this was part of the free gift but it was one of the reasons I upped my spend on the order so to see it looking as worn as it did was surprising and disappointing.

I asked if there was anything they could do, and I was reluctantly given £5 off my next order which does not help as I’ve already got one of those from joining and you can’t use it with any offers that exist already on there. They sent another bag and honestly it looks in just as bad state, if not worse.

When you compare this to competitors such as Clinique, they always do an excellent job with free gifts so I was shocked to see a company that people spoke so highly of in terms of the brand release such poor quality items...

It’s just too much effort to try and get in touch yet again, and wait days for a mediocre/unhelpful response. Will be tempted to order products again but probably from a third party website so I don’t have to deal with chasing an unbothered CS team again.

Finally, a great, oil free, cruelty free factor 50 for your face and delivery is rapid.

Quality cosmetics products that actually work. Backed up by research and no bs. I would have given them 5* if they were a bit cheaper.