Pat McGrath Reviews 

Terrible customer service! I ordered a lip color and they sent the wrong color. I’ve emailed four times and have yet to receive a response. It’s been three weeks.

Products 100% BUT!
My second time ordering from Pat McGrath. I so LOVE the make up. Honestly never had so many compliments & I’ve shopped every foundation ever. But delivery to Ireland/Europe is a joke. it’s like a 4/5week lead time! It’s 2022, get a better courier, or charge a bit extra for delivery. Ordered in October, it’s now Christmas & I’ll have to buy some rubbish to wear on my face. P/$$ed off 😡

Beautiful products- if you get them. Received only 1 of 2 items I ordered, no reply from customer service, no refund. As per so many comments on their Instagram posts, this seems to be the norm for them. Think again before ordering here. Now my sister is missing her Christmas present and too late to order elsewhere.

Poor!
Ordered 24th November and have had no update.

Have emailed and have had no response.

Paid through PayPal so raising through them as goods have not been received .

Never again

I have received the parcel of order GE3133635441US. But 1 items was missing. As the parcel was perfect, it must had been missed when they were delivered. However, my bank statement shows that the whole price is deducted.

I placed my order on Dec 3rd . I got an email saying one of the lip product is out of stock and the amount is refunded. I still haven’t seen the refund amount credited back to my account. I haven’t received any of the items. I have emailed them multiple times and no update .I guess my $150+ went down the drain.It was supposed to be Xmas gifts for my friends and family. Their products are amazing but as most people mentioned poor customer service .

My package came badly beaten up and I understand it was shipped internationally but still, the sticky tab on the box was not even stuck down and it was ripped.

Then it turns out three of my lip products were MISSING, I don't know if they were never packed, stolen or what, as you cannot seem to get any response from the customer care (either Pat McGrath's website or from global-e).

I have ordered her products before from other websites and the shipping/orders were great so whilst I love the products, to have them beaten up and missing from the official site is a major let-down.

It has almost been a week since I asked where my items were (with attached images of the issues) and yet no response. So glad my money has been taken from me with no acknowledgment of where they are!!

If you ever want to try any of the products I highly recommend ordering from a different site so your money is not taken from you, plus the delivery would be faster!

I have been emailing the customer service 4 times so far no respond at all .My returned parcel had been deliver last week and I don't why take them longer to process. Basically to fixed every one issue so easy and I don't know why u made so hard for ur customers all this issue.

And I have been waiting also my order on dec 3 so far no update. Pls fixed this issue they have so many customers have been complaining on social media and you guys no actions.

No response or any tracking number that was supposed to be required im having a meltdown too as well since nothing shows any progress in 2 weeks upon ordering and it’s November 28

Pat McGrath customer care is appalling. They never get back to you. I ordered two products. Only one turned up. Tried emailing 3 times to ask where my missing item is and no response to any of my emails. Do not order unless you don’t care about customer service

Order hasn’t arrived and can’t get in touch with them at all!

I’ve emailed and contacted them on social media. Order was apparently delivered last week, but the delivery note was just a picture of a door and I have no idea where it is. :(

I've ordered a few times and this was the first time I had a problem, an item was missing. It took over a week to get a response but I did get the item replaced.

Minus a star for the long response time, as well as those annoying sequins in their packaging! Please stop, they get everywhere!

Received wrong items- tried to reach out so many times no response - supper disappointed

WORST CUSTOMER SERVICE

Bought a Bridgerton set from this company and they only sent one palette. When I emailed back they were rude and said the other items were out of stock: no apology. They did not tell me prior to me receiving my order and have not refunded me or replied to my email asking about a confirmation or the refund amount and it has over a week!! This is straight up theft.

I’ve made several purchases over the last 3 weeks directly from Pat McGrath Labs website because of all the Black Friday cyber Monday and holiday deals. I immediately received an email upon each purchase with order confirmation and receipt. In this email PML issued a statement in the email. This is the statement word for word.

PATMcGRATH.COM is experiencing an unprecedented volume of orders, resulting in processing and shipping delays of two weeks or more.

Please know that everyone on Team Pat McGrath is working overtime, and, rest assured, your order will be on its way soon. The moment it’s ready to ship, we’ll notify you.

I appreciate your patience and can’t wait to see the major looks you’ll create!

Best regards,

xx Pat

I received everything within a week or two which was faster than expected. No issues. No problems. Everything was wrapped magnificently and everything arrived !!!

Recently (November 19th) I placed and order online with Pat McGrath. On November 23rd I received the email wit the tracking number (my order was shipped). On November 24th the tracking stoped and didn’t update for 10 days. I wrote to Pat’s customer care to ask what was happening… I knew they were very busy and there will be delays because of Black Friday and the holidays but was little concerned that my package was lost. As mentioned, I contacted (December 6th) PML customer care and they replied the same day and also the tracking updated on December 6th. Received my package this Friday (December 9th) and I couldn’t be happier and more grateful because this order is for my aunt (Christmas gift) that has MS. She… we both are huge fans of mother Pat and we have this tradition that I gift my aunt the new holiday collection… for a couple of years now. This is so important to me… because I see the excitement when my aunt unwraps the present. I’m super grateful for the help Mindy and everyone from PML customer care provided me with. Was also concerned, when I read all the other reviews here and their experiences… which make me sad for them… because they didn’t receive the products they ordered and wished. Fortunately, with my parcel, everything turned out nicely.

Ordered on 20th November, still shows in transit to Canada since November 30th . Tried reaching them few times. No response. Extremely poor services.. still no response from Global-e or Pat McGrath.. really disappointed with thier services , especially when they're so expensive and such a big Brand ... what a shame !! And I live in a big City .. not in a small town somewhere.. even parcel from China reaches earlier then this!!!!

Horrible service, and extremely slow shipping. Ordered on Nov. 30 and it still hasn't even shipped on Dec. 9. If you're so backed up (which is laughable), SELL ON AMAZON and use Prime shipping. Sent them an email with no response. Ridiculous. Will never order from them again. Even if it's free it isn't worth it with the poor quality service and communication.

I have made several orders, to the online store and so far I have arrived perfectly at the country of destination, which is Spain, since here products that it takes out do not arrive or they bring little through Sephora.
I bought the entire collection and two items were missing to complete the collection, but seeing the tracking of the order until 12/03/22 indicated that it was in Spain customs, I checked. New traceability to check the status and I was OMG when I see that the order had been returned due to lack of customs data. I've been sending here I don't know how many emails to Pat McGrath's website, does anyone work? Because they only send automatic emails and nobody takes responsibility, they don't respond. I send captures to the transport company that is Global and the one that always sends them goes through the post office from the Netherlands and then to Spain. Well, I have sent emails, photos, I have called the Netherlands to Spain post office and they can no longer do nothing because the order has been returned. is the sender and the sender exists ? I have contacted through social networks and so little answer. I THINK IT'S SHAME THAT A COMPANY LIKE PAT WITH THE MARKETING THEY HAVE AND THEY ARE SO EXPENSIVE PRODUCTS, DOES NOT HAVE A MINIMAL DEAL WITH THE CUSTOMER OF SHAME. WHAT IS CLEAR TO ME IS THAT SEEING HIM, UNFORTUNATELY, I WILL HAVE TO CLAIM ALREADY IN INTERNATIONAL CONSUMER AND DO NOT HAVE THIS STORE THAT GIVES TERRIBLE AND NO EXISTENT TREATMENT

Order on 19/11, status 'awaiting carrier pickup' since 23/11. Nothing happens ...Since 5 days, I send a mail each day to the client service and no answer !
I paid 150€ for nothing. It's a shame for such an expensive brand !
I'll never order again.
Update on 08/12 : I received today my order (unexpected - no follow-up) but I found the package on my doorstep, so on the street when I returned from work in the evening .... lucky it wasn't stolen!