Pat McGrath Reviews 

I bought 2 Pat McGrath lipsticks which both became weak at the base within a couple of months of purchase making them unstable and unusable even though the lipsticks were not even half finished .
I was told in the store where I bought them to complain direct to the company. I contacted Pat McGrath customer complaints requesting a replacement . They were very unhelpful and refused to replace the lipsticks .
I will never purchase this brand again . Very very disappointing for an expensive brand .

Horrible website. My order was sent through for a lipstick I did not order, but had clicked on to see the shade. They had my credit card from a recent order and it was immediately charged. Now have to deal with the whole return situation. Will buy this brand from Sephora or Blue Mercury in the future. One of worst beauty websites.

I ordered from Pat McGrath on the 15th August.This is now the 4th September and I still have not received my order.Despite numerous emails I am getting no where.Its obvious the shipment is lost but they keep saying they’re looking into it.Extremely frustrated and disappointed with customer service.

I placed an order on the 2nd August, chased it up a week later and it’s still not beyond the acknowledged state. I have now written 7 chaser emails, and two messages and have not received a single response to tell me what’s going on. Absolutely shocking service, I am disgusted with this company, thankfully I paid with a credit card so going down the chargeback route. Do not touch them.

I wouldnt bother ordering anything from this brand. The customer service is abysmal. The product quality is good until something fails. You then need customer service support and you are ignored.

I raised a complain in April regarding my concealer’s head breaking, mind you it cost me £35 just for a mere concelear for it to breat 2 months later. I shared images with them and was simply ignored.

A product is only as good as its customer service. Never again!!

They've sent at least 3 emails regarding the shipping date that keeps changing. Won't be buying from this place again.

Worst experience ordering from their site, don't bother, they say 2 days to deliver but its a lie, order sites unfulfilled for a week. No human customer service all replies are AI. Never again, go in store or order from 3rd party, they dont have their distribution set up to take orders directly.

FANTASTIC!!!! I can not buy lip gloss Prima Donna in UK so I shipped from USA and it was great price, customs included, free shipping over 40 pounds and FedEx was on time. What not to like. GREAT. Best lip gloss ever so is delivery. 5 star

Elson4 Liquilust is less than legendary in terms of wearability.
I am so disappointed by this lip colour. The colour itself is stunning, and the only reason this gets one star. But the "stay" factory of this lip colour is so poor. It comes off on everything. I was expecting it to be a colour lock colour that dries and doesn't budge but it's been on an hour and I feel like it's everywhere!!!

I bought the lipstick Ibsessed!, Elson and Elson 4. All of them are bad, with very bad quality and the worst is that they are having tons of chemicals which are dangerous for the health. I check them with the nontoxic apps. Very, very disappointed. And when you thing about how expensive they are and this bad quality… it’s are shame. YSL, Dior, Chanel and RMS, Sephora and other luxury brands are not using this harsh chemicals. Why Pat McGrath is using them and is not thinking about the health of her clients?

Don't buy these products Eye shadow quad turned to dust by the time i was home and opened it. Customer Services Awful attitude. Should be an International Customer Service Policy. Avoid these products.

The pressed power is terrible - for the amount that you have to pay for it, every single one of them have crumbled and emptied all over my carpets TWICE. The foundation is runny and goes everywhere - I just can’t justify the price anymore unfortunately - they definitely have a quality issue and these influencers don’t tell you the truth as they want to remain on the PR list - which is a shame

Great product. Recently ordered lipsticks and they came as have previously done, within a week.

The only problem just now is the foundation shade I need is out of stock and has been for many months . No idea when it is expected to be back in stock

I placed an order on 23/11/2024. The order got delivered and signed for by someone I have never heard of on 27/11/2024. I had been asked to wait about 7 days to see if it shows up. It hasn’t shown up and it’s taken me to email every single day since 27/11/2024 and I have still received no resolution to this. I paid a lot of money and am just really upset that I have no order and not sure what Pat McGrath will do to assist me. I feel quite disappointed. I’m just left in limbo. It’s been a really unsatisfactory experience. I love Pat McGrath make up but this experience has really felt like a complete let down. The adviser suggested I try to locate the parcel. All I had on the Fed Ex delivery receipt was a name of a person who signed for the parcel but no address. I don’t think it’s right that the onus is on me to find a missing parcel! No one has delivered the parcel to me. I have e mailed repeatedly and am receiving no responses as to what will happen next.

Nice products but this company is hugely irresponsible for the wasteful packaging they still use despite the backlash. My order today arrived yet again with hundreds of sequins and in plastic. Not good enough in 2024.

I recently visited Pat MaGrath in Selfridges Birmingham and did not enjoy my experience when I asked a male to help me with eyeshadow, I asked about eyeshadows and then asked if he could apply some on me, and he was very aloof, I felt that because I am ethnic and in my fifties that I was not worth the time, he didn’t engage with me. Unprofessional and prejudice staff although Pat McGrath has achieved so much herself for diversity.

One of my favourite blushers- love the combination of the two shades

Bought a 4 eyeshadow pallet set for around £60 and one of the colours just had a top layer of sparkle and underneath it’s got no sparkle very poor pigment.

I’ve emailed their customer service team 3 times with the receipt from Selfridges and photos and had no reply.

We ordered some product from Pat McGrath and one of the items was unsatisfactory. We had to have it delivered to Canada from the USA with a special order through a postal forward. By the time we got the product it was past the 30 day policy . once we contacted customer service they would not stand by their product. It did not work and would not provide coverage. We asked to return an unopened product and they refused. We were marginally over the return period. Horrible customer service and a bad product. Not an acceptable outcome!

They charged me for a gift with purchase that was added to my basket automatically, they said it was my responsibility to double check over everything before checking out. ( When I didn't choose the item in the first place). They wouldn't give me a refund and I would have to pay to international return the product I didn't choose myself.