★★★★★ Five Stars Amy Hearn has been amazing to work with. The onboarding process was very smooth, and the response time is outstanding. I've used several answering services before, and none compare... See more
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See what reviewers are saying
I have been very pleased with PATLive. Having a professional service answer my calls has been especially helpful since I am managing a property in Michigan while living in Florida. Their represen... See more
Jessica Pacheco made the experience of signing up an easy one. Not to mention her personality! She made it fun. As someone who is just beginning his business, there are many uncertainties. One thing t... See more
Amy Hearn came in on her morning off to help me get set up with Pat Live. Their service is legendary in the real estate investing industry and going above and beyond is what this Company and their... See more
Company details
About PATLive
Written by the company
PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.
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Written by the company
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Contact info
United States
- 8007757790
- sales@patlive.com
- patlive.com
4.9
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
PATLive has helped my business grow and provide excellent service to my customer base.
16 February 2020
Unprompted review
Reply from PATLive
That's fantastic Sheldon, thank you for sharing!
Excellent professional incoming phone…
Excellent professional incoming phone call monitoring service we've ever used in decades.
14 February 2020
Unprompted review
Reply from PATLive
You're making us blush. Thank you for the review Don!
We were getting hundreds of spam calls…
We were getting hundreds of spam calls a month. We just couldn't take it anymore! So we hired Patlive to handle our calls. Now for a few hundred dollars a month, Patlive handles all our calls, freeing us up to run the business.
14 February 2020
Unprompted review
Reply from PATLive
What a great use case, thank you for sharing Richard!
Stared good now terrible.
Been with this company a long time. Intially they were good but the service has gone down terribly. I have patients actively complaining how rude the agents are. Actively looking for another service.
14 February 2020
Unprompted review
Reply from PATLive
We are surprised and sorry to hear this Suhyun and have requested a customer support manager review your account asap. We'll be reaching out today so that we can better understand what's been happening and hopefully resolve the concerns immediately. If it's still possible to earn back your trust, you have our assurances that we'll work hard to get it back.
Richard has been magnificent
Richard has been magnificent. A+ service and gets back to you in a timely manner.
12 February 2020
Unprompted review
Reply from PATLive
Wow, thank you Dan! Our Product Specialists make us proud every day. Thank you for the review.
I like the service
I like the service, but there are a lot of times no one answers the phone. I get a text message every time a call is missed so I don't like that. I wish someone truly did pick up every time it rang as I understood that's what the service did. I do LOVE it when they do answer, and I think it is a great program.
3 February 2020
Unprompted review
Reply from PATLive
Kat – Thanks for taking the time to speak with us on the phone the other day. We’re glad we were able to clear up the problem you were having with your call forwarding provider’s automated call screening process that was blocking calls from reaching us. If you have additional questions or concerns about your service in the future, don’t hesitate to reach out – our customer service team is available 24/7.
Very Professional operators
13 January 2020
Unprompted review
Reply from PATLive
We're super proud of our live receptionists. Thank you, Pamela!
Professional
Professional, reliable, consistent. An excellent service provider.
6 January 2020
Unprompted review
Reply from PATLive
We really appreciate it, Gary!
I'm very satisfied with PATlive - Very good support!
I'm very satisfied with PATlive. They answered my questions very quickly. Good job!
6 January 2020
Unprompted review
Reply from PATLive
Thank you very much!
Extremely polite and responsive!
Extremely polite and responsive. It’s exactly what we want for customer interaction.
6 January 2020
Unprompted review
Reply from PATLive
Thank you, Will!
professional and on point this is a…
professional and on point this is a great service thank you and happy New Year
6 January 2020
Unprompted review
Reply from PATLive
Providing receptionist service that is both friendly and professional is our number one priority. We're so glad you're enjoying your service, Vernon!
This company Has been around for years…
This company Has been around for years why trust your leads with anyone else great job !!
6 January 2020
Unprompted review
Reply from PATLive
We agree, Oscar! Thank you for your kind words.
Happy about change
I really like the way they answer the phone and set up my calls so far so good
5 December 2019
Unprompted review
Reply from PATLive
Thank you, Daphne!
Good Feed Back from a few clients !!
4 December 2019
Unprompted review
Reply from PATLive
That makes us happy! Thank you, Edward.
The services are excellent and…
The services are excellent and professional.
14 November 2019
Unprompted review
Reply from PATLive
We really appreciate it, Halimo!
Great service!
Quick responses when I have questions. Call log is thorough and my script is followed. No complaints!
12 November 2019
Unprompted review
Reply from PATLive
We really appreciate the review T.M. We aim to provide you with all the important details from every call and super fast service when you have questions. We're here for you 24/7!
Good
Good job. The agents definitely aren't perfect but the management almost is.
4 November 2019
Unprompted review
Reply from PATLive
Thank you for the review Paul. It's our number one priority to provide quality service using our top-notch virtual receptionists. Please do not hesitate to reach out with feedback at any time, we're 24/7!
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