I left a voice message on August 2nd. A woman called me back the next day. Unfortunately she was not helpful. She seemed to “guess” at answering my questions, and actually gave me incorrect informatio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping... See more
Fed Ex was not a very good delivery service. Our table was stuck in Wasco, Oregon for 5 days and Fed Ex never communicated what the problem was or when we would receive the table. We were the ones wh... See more
Ordering was easy. I only gave 4 stars because at check out, the PATIO10 code was not accepted at checkout for my first order. Otherwise, I would have given a 5 star rating. I feel a discount should... See more
Company details
Information provided by various external sources
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Contact info
North Michigan Avenue 980, 60611, Chicago, United States
- patioliving.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Good umbrella, but tilt button failed.
I purchased this exact umbrella just over 4 years ago and have been very happy with it. But today I found the tilt button had sheared off -- appears to be metal failure -- which means the umbrella cannot be held in position. Out of warranty, for sure, but expect better quality than this. Today purchased a new one -- it's still better than any previous garden umbrella, in my experience. But think I have the right to expect better quality.
7 August 2026
Old person friendly
7 August 2026
Easy to purchase the item I wanted
7 August 2026
I should have done my homework better
I should have done my homework better. Your prices are much higher than your competitors. That's on me. Otherwise it was easy to navigate on the site.
6 August 2026
Easy transaction
6 August 2026
You had the product I wanted and your…
You had the product I wanted and your site was easy to navigate Thanks
6 August 2026
Exactly what our private pool needed
Exactly what our private pool needed. Shipped 4 days earlier than was expected. Heavy duty will last for a long time! Very happy.
6 August 2026
I left a voice message on August 2nd
I left a voice message on August 2nd. A woman called me back the next day. Unfortunately she was not helpful. She seemed to “guess” at answering my questions, and actually gave me incorrect information. However someone named Risa who answered my email inquiries was super knowledgeable and helpful. I placed a $6000 order after Risa guided me through important decisions.
4 August 2026
Awesome
Kelley was very helpful with questions I ask her. I have bought items from them before. Very good quality!! This is my 3rd purchase.
6 August 2026
Made ordering replacement cushions easy
5 August 2026
Kim was a major help when I was trying…
Kim was a major help when I was trying to understand the options for a Treasure Island umbrella.
4 August 2026
Unprompted review
Woodard Briarwood Outdoor Furniture
I purchased the Woodard Briarwood High Back Coil Spring Wrought Iron Lounge Chairs and Woodard Wrought Iron Mesh Round Bistro Table with Umbrella Hole. This is the best outdoor furniture you can find. Everything is welded so this will last for the long run. It is worth every penny!
2 July 2026
Unprompted review
A very annoyed customer
I'm a very annoyed customer - this is an unreliable company that has been stringing me along for months!! I ordered 3 pieces of outdoor furniture in February and received them in JUNE without the cushions! Customer service has said they would expedite the cushions. It is now August, and I still don't have them, which means peak season for my new furniture has been lost. PatioLiving is completely unreliable, has had my $$ for 6 months and my order is still incomplete! The worst!
4 August 2026
Unprompted review
Reply from PatioLiving
Dear Customer,
Thank you for taking the time to share your feedback. While your review did not include your name or order number, we believe we were able to locate your order based on the details provided and would like to address your concerns.
We are sincerely sorry for the frustration and disappointment you have experienced with your order. This is not the experience we strive to provide, and we completely understand how disappointing it has been to receive an incomplete order after such a long wait.
On June 5, 2026, you notified us that the cushions were missing from your delivery. After investigating the matter with the manufacturer, it was determined that the missing cushions were the result of a manufacturer fulfillment error. Since then, our Customer Service team has been working diligently with the manufacturer to correct this issue, provide compensation for your experience, and expedite the replacement process.
Because the replacement cushions are special-order items, additional production time has unfortunately been required to resolve the manufacturer's error. We understand this delay has prevented you from fully enjoying your outdoor furniture during the summer season, and we sincerely apologize for the inconvenience.
Throughout this process, our Customer Service Management team has remained in direct contact with you to provide updates and ensure your case receives continued attention. In recognition of the inconvenience caused by the manufacturer's error and the time required to correct it, we have also provided a goodwill discount as part of our commitment to making this right.
Please be assured that we remain actively involved and will continue to monitor your order until the replacement cushions have been delivered.
We truly appreciate your patience, understanding, and the opportunity to restore your confidence in us.
If you have any questions in the meantime, please don't hesitate to contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 AM–5:00 PM CDT.
Chat answered my question as to whether…
Chat answered my question as to whether or not the umbrella cover worked and I purchased. Good experience.
3 August 2026
Very easy website to navigate and find…
Very easy website to navigate and find what I was looking for.
2 August 2026
Kim was great looking for the best…
Kim was great looking for the best possible price and walking us through the order.
2 August 2026
An easy order.
1 August 2026
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