Patio Black Spot Removal Co LTD  Reviews 3,429

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting that they deliver on their promises and often make surfaces look like new, even after many years. Many people highlight the ease of application and the quick, visible results, with some seeing changes within minutes. The delivery service is frequently mentioned as fast and efficient, with products often arriving promptly or even the day after ordering. Reviewers also appreciate the excellent customer service, describing it as above and beyond expectations, and commend the professionalism and knowledge of the staff. However, some customers also noted issues with delivery, reporting that products were redirected or not delivered as expected without notification. A few other people also felt that the product did not completely remove black spots or rust marks, requiring multiple applications or not achieving the desired results on stubborn stains. Some reviewers were not happy with the strong bleach-like smell and expressed concern about its impact on plants and clothing, despite claims of being safe.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers finding that it works as advertised to... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with how products... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the product is to use and... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike came today and treated our Indian sandstone patio which was covered in black spots, it was grey & slimy too after being laid 13 years ago. We regularly jet washed it but it was never very success... See more

Rated 5 out of 5 stars

The Black Spot Removal Company has a great range of products available for the horrible 'blackspot' which blights our patios, terraces and steps. We have always used the Remover for natural stone, w... See more

Rated 5 out of 5 stars

After completing natural stone clean on garden patio, decided to try the block paving solution. This was just as good and both areas look so bright. Thanks to Alex in customer service who always... See more

Rated 5 out of 5 stars

Really awful patio which l thought l would have to replace. Black spot removal used, hey presto back to its original condition. After first application l could see the stones changing colour in the fi... See more

Company replied


Company details

  1. Cleaning Products Supplier

Information provided by various external sources

The Patio Black Spot Removal Company Ltd was established to provide a specific answer to a specific question... “How do you remove those hideous black spots from your garden patios and pathways?” Answer: Use our two-part Patio Black Spot Removal system! With 35 years of experience in the stone cleaning and restoration industry, The Patio Black Spot Removal Co Ltd specifically formulated the 'Patio Black Spot Remover' to restore the original colour of your stonework, resolving this problem once and for all.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was very sceptical…..

I was very sceptical about the before and after photos seen however the jet wash chemicals haven’t touched the black and the black spot on my sandstone patio so I decided to buy this product needless to say it worked exceeded my expectations and I would by again. I only did this a few days ago so I’m not sure how quickly the black spot will return. The application is really easy. He literally pour the liquid into a spray bottle and the spray on the patio. It really is that simple.delivery was within two days.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Great patio cleaner.

Great patio cleaner.
I have used the artificial stone solution for once a year for 3 years and it has transformed horribly blackened slabs back to cream. The slabs stay fairly clean through the winter too.
Easy to apply with a hand pump spray, wait 30 mins and wash away.
Quick delivery from this super helpful company. ⭐️⭐️⭐️⭐️⭐️

13 April 2026
Rated 5 out of 5 stars

It works!

I was skeptical about this product having tried others with poor success but the bottom line is it works. It might be a bit expensive but it gets the job done as promised in the company literature.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great product.

Used this product before and was very happy to return to it. Great for the job and didn't disappoint. The patio looks like it did when first laid. Excellent.

11 April 2026
Rated 4 out of 5 stars

Score 8/10

Score 8/10. Good product but takes two to three treatments and even then doesn’t remove the toughest black spots. Coverage limited due to number of passes needed, hence cost high to treat reasonable size patio!

11 April 2026
Rated 5 out of 5 stars

Excellent product

Excellent product. Really easy to apply with a garden sprayer and works as advertised. Black Spot goes.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Product arrived promptly. Application was easy. Was warned about not using enough product, but not about using too much. Result is stones are like new, without any jet washing, but I have only completed half of the task. How do I judge if enough product has been applied, is it only by sight after two hours?

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Probably a great product but I can’t…

Probably a great product but I can’t get hold of it. Twice Toyal Mail say they’ve tried to deliver when they simply didn’t show up to a permanently manned office. Redirected to post office and just found out it has been sitting there for days without any notification. I was about to ask for my money back but I’m keen to try it out as it looks pretty good !!

28 April 2026
Unprompted review
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Hi Mr Halliday, thanks for your time on the phone yesterday. Sorry you were let down by Parcel Force. We have resent the parcel, which is due for delivery today. If there are any further issues with this delivery, please let us know so we can speak to the courier. This can be done by emailing info@pbsr.co.uk or calling 0800 500 3032. When you receive your parcel and have time to use the product, if you wouldn't mind revising your review based on your overall experience with us, it would be much appreciated by all the team here at PBSR.
Regards,
Alex
Patio Black Spot Removal CO LTD

Rated 5 out of 5 stars

An excellent product

An excellent product. Applied 2 coats as directed and couldn’t believe the results. The reconstituted marble statue had been in the garden for 15 years and was very discoloured and dirty. Not any more! It is now white again. Would definitely recommend.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

No need to replace the paving

We thought we were going to have to replace our paving, which is 18 years old standard builders paving, due to the severity of the black mould. However after using this product it is looking really good, very little mould left after one application, we will certainly get a few more years out of it. Highly recommend.

4 March 2026
Rated 4 out of 5 stars

This is our second treatment

This is our second treatment; first was applied by company staff and was immaculate of course. We bought the kit to do it ourselves and it is looking good, but we had to do some manual scrubbing after the jet wash to remove remaining softened stains - possibly we didn't leave it on long enough. It is a great product and would recommend.

18 April 2026
Unprompted review

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