patientNOW Reviews 5

This company lacks morals and ethics. My Med Spa had the unfortunate experience of doing business with PatientNow. I have been in business for 25 years this year and never dealt with a software company as morally corrupt as this company. We replaced their software with a different program and my new manager who was on boarding at the time of this conversion did not call patient now in time before they renewed our subscription and charged us for another year of over $2260. Noticing this, she called on the day of the charge and asked for a refund and to cancel our account. They refused and took our money. I have been speaking with several different people within the company and this whole company is, in my opinion doing business in bad faith.

They have an awful reputation online and I would urge anyone considering doing business with this company to research this. In addition, I have come across many many med spas owners that have written about their horrible experience with PatientNow in med spa owners Facebook groups. I urge you to never use or contract with PateintNow, and whatever you do, do NOT give them access to your bank account, as some other med spas are now having to sue them.

I am writing to formally address significant discrepancies between the services presented by your sales team and the actual implementation of the PatientNow platform since September 2025. Our decision to proceed with PatientNow was based on the understanding that all functionalities would be consolidated within a single platform. Unfortunately, this has not been the case, leading to several issues that deviate from our initial expectations, including the necessity of maintaining separate platforms for payments, training, RX Photo, and PatientNow management. Additionally, the PatientNow app has malfunctioned, and prescription (eRX) functionality is not integrated directly within PatientNow. The information provided about Rx Photos being integrated into one platform appears to have been a misrepresentation. Furthermore, the prescribing process involves a third-party application that requests personal information unrelated to professional credentials and requires a separate login, which is cumbersome and inefficient.

Sales Order 00048737, which I signed, was based on the premise that your software was an all-in-one solution. My understanding when signing the 12-month agreement was that all integrations were fully functional and operational at that time, not that they would become operational in the future. Given these substantial discrepancies, we believe a cancellation of the agreement and a full refund are warranted. My repeated attempts to contact your staff, including sales, training, Scott Murphy, and Michael, regarding these issues have been unsuccessful. Moreover, my requests for your legal team to reach out to us to resolve this matter and void the agreement have also been ignored.

We contracted with PatientNow for medical charting and patient messaging, specifically because we were told it would integrate with Nextech. After signing, we discovered that this functionality was not delivered as promised. The technician assigned to our account failed to follow up, leaving our practice without a functional system for over three months.

This created significant disruption in patient care and daily operations. Despite repeated attempts to resolve the issue, PatientNow did not provide a working solution or take accountability.

Healthcare practices rely on accurate representations and reliable service. Unfortunately, our experience with PatientNow was the opposite — misrepresentation, poor support, and lack of follow-through.

My experience has been frustrating and disappointing. I came in with high expectations for a seamless, supportive EMR solution, but what I received was a difficult-to-use system and a customer service team that felt more like a barrier than a support resource. I voiced concerns, gave the platform a chance to improve, and still saw no meaningful resolution. To add insult to injury, the company refused to release me from the contract, despite months of poor service. This is not what I expected from a professional EMR partner.

First of all, their "support" is crap. It takes holding on the phone for 15-20 mins before you get through to anyone, or if sending an email I have to send the same email multiple times over a week long period before I get a response. I sent an email July 1st trying to find out why I was billed twice in June and just yesterday July 19th receives a response back. My most pressing matter however is the fact that I have not had any transactions deposited into my account for 4 days now; impeding my ability to run business. I use Patient Now POS for our transactions with clients who have a "card on file". I changed my banking information on July 1 and keep receiving run around emails of all this documentation that is needed for them to "approve" the new account that I switched it to, even though it was connected through Plaid. I have been receiving payouts from July 1-july 16th in the new account. July 19th I sent an email early in the morning inquiring about the pending deposits, I called; sat on hold for 10 minutes and even left a voicemail for a return call back and have not heard anything back as to why the transactions are not being deposisted. So if you require the revenue you are generating on a daily basis to run your business I deff dont recommend patient now POS