Passport Visas Express.com Reviews 

7,019
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and speed in processing complex applications, often delivering results faster than expected. Many people commend the staff for their exceptional helpfulness, patience, and clear communication, making the overall process stress-free. Reviewers frequently note the quick response times and knowledgeable customer service, providing peace of mind. However, some customers found certain aspects confusing, such as computer-generated messages or workflow confirmations. A few people also encountered difficulties with the website's usability or struggled with submitting specific documents like photos, finding the online process daunting.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency in processing... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the promptness of service, highlighting quick responses to... See more

User experience

Clients share positive opinions on user experience, with many finding the application process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not cheap but well worth it. The visa applications they processed for us were far more complicated than most. Four others traveling with us used their services on my recommendation.

Rated 5 out of 5 stars

The process was very easy and you could track the status on line. The computer generated messages did create some confusion for me because they didn’t seem accurate but contacting someone through the... See more

Rated 5 out of 5 stars

Ebony was very helpful and patient. She communicates with warmth and confidence. We spoke on the phone and emailed throughout the visa process and Ebony was helpful and clear in her communication.... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,019)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Apprehension of sending your passport away? Fear not!

Sending your passport to complete strangers is a daunting task, yet there aren't any alternatives unless you live near a consulate. What made the process so much easier to trust to Passport Visas Express was reviews like this one, where the customers had a great experience from start to finish! They were easily accessible for any questions I had, both in the online chat feature and also by calling on the phone. They always had supportive answers right away and really knew their business. It was an absolute pleasure to work with them, and I would highly recommend them!

17 March 2026
Rated 5 out of 5 stars

Great service!

Our concierge representative, Ebony Hopkins, provided exceptional service and made sure we received our visas for travel to China in a timely manner. She was very knowledgeable and helped us navigate the process seamlessly.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

The process was fairly smooth and…

The process was fairly smooth and efficient. Got a 90 Day L Visa for China in a few weeks, no real hassles. They could use better confirmations of the process steps, it was a bit confusing at times. Would use again, they are legit.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Amazing Amazing

Amazing Amazing Amazing I cannot say enought about these people I was referred by the travel company to a different company. I called passport expresss- The help . the patience the kindness I got the passport vis in 24 hours

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and Helpful

The company made the process so efficient and having someone available to check on status and move the process along, when needed, was very helpful.

13 March 2026
Rated 5 out of 5 stars

Easy to Use

I was pleasantly surprised how easy it was to complete the application. I received the visa very quickly. A good experience l. You delivered the visa quickly and efficiently.

12 March 2026
Rated 4 out of 5 stars

Picture

It was not difficult except I do not know how to upload pictures and the first picture was unacceptable even though it meant the standard for passport pictures.

24 February 2026
Rated 2 out of 5 stars

Not an efficient process

The website which was supposed to keep me updated on the status of the visa was not updated. My application needed a revised document that was never communicated so the process stalled a few days until I called and discovered the problem.

24 February 2026
Rated 4 out of 5 stars

The Chat feature was very helpful

The Chat feature was very helpful and I used it several times to help navigate through the process of getting a tourist visa to China. I also appreciated the ability to send my passports in via FedEx and receive them back that way - saving two trips to the city for two of us; this was very convenient.

25 February 2026

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