Passport Visas Express.com Reviews 

7,026
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times and efficient visa processing, noting that their important travel documents safely arrive much quicker than expected. People also appreciate the wonderful customer support provided, mentioning that staff members are consistently very kind, highly responsive, and extremely helpful via phone and chat. However, some customers also noted that the complex online application process or filling out forms could occasionally feel quite confusing or daunting. Consumers occasionally struggled with correctly submitting required photos or independently navigating the initial steps before receiving professional agent assistance.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional staff and fast... See more

Staff

Consumers find staff to be exceptionally helpful and professional during the application process. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as consistently responsive and... See more

Response time

People report positive experiences with response times, noting that customer service is consistently quick,... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, stress-free application process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more

Rated 5 out of 5 stars

#1 I got all the Visas we needed and had no issues whatsoever wth our border crossings. Thanks. #2 I found the workflow and confirmations somewhat confusing. After we subbmitted the paperwork I di... See more

Rated 5 out of 5 stars

The process was very easy and you could track the status on line. The computer generated messages did create some confusion for me because they didn’t seem accurate but contacting someone through the... See more

Rated 5 out of 5 stars

I cannot recommend this company highly enough. I was under a tight deadline and had some unusual circumstances and know I often sounded frantic when I contacted Passport Visas Express, but each time,... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(7,026)

317 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They responded very quickly to our…

They responded very quickly to our application and were knowledgeable about what information was needed when arriving to countries via a cruise. It saved us a lot of time and eliminated a lot of back and forth communication with the embassy.

27 January 2026
Rated 5 out of 5 stars

Quick and responsive to inquiries

Quick and responsive to inquiries. I emailed my passport photos rather than downloading them and found out I had the email address wrong. Spoke to customer service and immediately resolved problem.

26 January 2026
Rated 5 out of 5 stars

Visas Made Easy

The application process was hassle free. I was a bit early applying for a Visa needed for my trip so Ebony retained my application and then processed it in the allowable timeframe. She emailed me then followed up with a phone call. Issue happened within the hour. This whole process was made simple and the Customer Service is the best!

23 January 2026
Rated 5 out of 5 stars

Why screw around. Hire the Pro's

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com and had great results. got my Chinese visa quickly. The phone line was always answered rapidly and the information I got was correct.

21 January 2026
Rated 5 out of 5 stars

I had had a very frustrating previous…

I had had a very frustrating previous experience applying for a visa. My experience with you was perfect. The process was clearly explained step by step and my application went off perfectly. I thank you for renewing my trust in this experience.

20 January 2026
Rated 5 out of 5 stars

I would suggest that you make it clear…

I would suggest that you make it clear that I could have applying for visas for both my husband and myself at the same time. As it was, I did mine and then started all over again to do my husbands. Otherwise, it was easy to walk through the steps. Thank you.

19 January 2026
Rated 5 out of 5 stars

Karla Eggert was my representative that…

Karla Eggert was my representative that helped me through the process of obtaining my new passport in seven days. This included a New Year’s Eve and a New Year’s Day holiday
Karla was outstanding in walking me through the entire process and following up with me throughout the next seven days to ensure that I received my passport in a timely manner. I could not be happier with the service I received.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast easy process

Fast! Got my visa a s a p. Good website.. entry to application was just a little confusing..pay first needs to be more visible

15 January 2026
Rated 4 out of 5 stars

Everything went fairly well

Everything went fairly well, except the fact that I was not contacted properly. I was not getting emails and texts in a timely manner, once I contacted you and make sure you had the right information that I had sent to you that everything went well.

12 January 2026

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