I had a very disappointing experience…
I had a very disappointing experience with PassportCard Travel Insurance.
I lodged a claim and spent more than three months providing documents, evidence, and responding to repeated requests for information. Throughout the process, I felt that my claim was being delayed rather than genuinely assessed.
Despite providing all the evidence requested, I was repeatedly told there were inconsistencies in my claim without receiving a clear explanation that addressed the information I had already supplied. The ongoing back-and-forth through emails and phone calls became extremely frustrating and time-consuming.
After three months of trying to resolve the matter, I decided to withdraw and close the claim because I had lost confidence that it would be handled fairly.
My biggest concern was not the outcome itself, but the claims process and communication. I felt as though my account of events was being questioned from the outset, despite my efforts to cooperate and provide supporting evidence.
Based on my experience, I would be hesitant to use this insurer again.