Passport Photo Online Reviews 

20,601
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 4,784 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital platform is very straightforward and easy to navigate, allowing them to quickly complete passport applications from home without unnecessary stress. People truly appreciate the prompt service, great communication, and seamless photo adjustments that automatically ensure documents perfectly meet strict government regulations. Though some customers experienced unexpected issues with incorrect photo sizing or sudden rejection by official passport agencies. A few reviewers also noted persistent difficulties regarding poor editing quality, formatting errors, or struggling with saving their digital images correctly.

What people talk about most

User experience

Clients share positive opinions on user experience, describing the website and platform as very... See more

Service

Customers consistently note positive experiences with service, highlighting a quick, efficient, and... See more

Product

People report positive experiences with product, highlighting the ease of production and good final results.... See more

Website

Reviewers mention positive feedback about website, highlighting its simple and straightforward navigation.... See more

Quality

Customers had positive experiences with quality, expressing amazement at the sizing results without any loss... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, easy to follow process which smooths out one of the biggest unknowns in any passport application - the photo! Especially useful if you're working to tight timelines. Arrived edited and ready... See more

Company replied

Rated 5 out of 5 stars

Wasn't sure the photo's would be good enough. I used the White Light light bulb on my landing directed at me using gaffa tape whilst stood in front of a white door. It took four attempts in all, W... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service. I received notification from the Passport Office saying my image was not acceptable......Damn and blast!!!! I get my hair cut and shave ready for a forgettable experience at... See more

Company replied

Rated 5 out of 5 stars

Easy service - very efficient...saved me at least two hors going to a studio or digital booth and cheaper and biggest bonus - didn't leave my desk!!

Company replied


Company details

  1. Passport Photo Processor
  2. Photo Printing Service
  3. Photographer
  4. Photography Service

Written by the company

Passport Photo Online is the largest online service for passport photos and other identification photos. We have been in business since 2019, handling tens of thousands of orders per month. Passport Photo Online provides international services and is a leader in taking photos for passports. We have an experienced staff of expert photographers who ensure that the passport photos you order at Passport-Photo.Online meet and comply with government requirements. The requirements are checked once every two weeks by our legal and research department. You can order a digital passport photo or hard copies, which we will deliver to the address you specify. Take a photo with your mobile phone or camera, upload it and after a few seconds, you will receive a professional passport photo. Check us out and join the hundreds of thousands of satisfied customers! ID card or visa! Check it out - acceptance guaranted!


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(20,601)

6,027 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

It is a great experience

13 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 5 out of 5 stars

Bloody brilliant

Bloody brilliant! I hate pictures of myself so it is the best idea for me

12 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

Thank you for your positive review!

Rated 5 out of 5 stars

Exactly What I Was Looking For

I was looking for a simple circle image editor, and this tool did exactly what I needed. It was clear, easy to use, and gave me the best experience out of all the options I tried.

11 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 5 out of 5 stars

Easy for not leaving home

11 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 1 out of 5 stars

Our pass photo was rejected by the…

Our pass photo was rejected by the Dutch government for an official document. They guarantee a 200% payback when the photo is rejected. When I requested the pay back they only want to pay me back if I provide them a PayPal account or a Polish bank account which I both do not have. I placed my order with a normal Dutch bank account but they refuse to pay me back on my bank account

10 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

Please send us additional information to help us resolve the issue effectively. We regularly work with authorities to ensure the highest quality photos and their compliance with requirements. We didn't receive your contact information in your review, so please contact us by email at help@photoaid.com.

Rated 5 out of 5 stars

Simple

Simple, no fuss, efficient

10 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 3 out of 5 stars

It’s fast and reliable

It’s fast and reliable

9 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We’re glad you’re happy with our service. However, we noticed a 3-star rating. If it was left by mistake, we’d appreciate it if you could update it. If there’s anything we can still improve, please let us know at help@photoaid.com.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. I had taken my passport photos in March and the code had expired but through this brilliant system, it picked up my photo and I was issued with a new code. Absolutely Brilliant!!!! Thank you so much
( KW)

9 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

Thank you for your positive review!

Rated 5 out of 5 stars

Good!

Easy and convenient, thank you!

9 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 1 out of 5 stars

This picture passport not valid at…

This picture passport not valid at passport malaysia. i cannot use . please refund my money

9 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

Please be advised that you ordered a photo for a UK passport on our website, not a Malaysian passport, and therefore the photo was not suitable. These two documents have completely different requirements. We will contact you by email and provide you with the appropriate photo.

Rated 1 out of 5 stars

Awful service

Awful service. No background has been removed. No service at all, they just want stole your data. Stay away.

8 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are available 24/7 and will assist you with your order within minutes. We have not received your email address or order number to verify the issue. Please contact us by email: help@photoaid.com

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Only improvement would be information on cost at the beginning, for transparency.

7 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 5 out of 5 stars

DRVING LICENCE PHOTO

I submitted a photo that did not pass the required standard and I was contacted to say that it is not suitable and I was contacted immediately and I could re load a new photograph

7 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 5 out of 5 stars

Awesome service

What a fantastic service. I received notification from the Passport Office saying my image was not acceptable......Damn and blast!!!! I get my hair cut and shave ready for a forgettable experience at the photo booth and then I thought not there and I look for photographer near me and see Passport Photo on line.
I sent them the exact image I sent to the Passport Office ,they did their stuff, and 15 minutes later after re-sending the new image I have notification from the Passport Office to say it's accepted and my passport is being printed! That's 15 minutes after sending my old image to PPO!!! Awesome service! if there were 10 stars they'd get them!!!

7 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

Thank you for your positive review! We are glad that our service met your expectations. We look forward to helping you again in the future.

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