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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being outstanding, quick, and genuinely helpful, often exceeding expectations. People find the software easy to use, with a simple interface that controls powerful tools, making complex tasks manageable and efficient. Many users highlight the effectiveness of the products in solving various issues, from password recovery to file management, and appreciate the fast and reliable results. Conversely, a small portion of people felt dissatisfied with the product's performance, reporting that it failed to deliver promised results or crack passwords as expected. Some customers also noted issues with unrequested subscriptions or difficulties with license transfers, and a few mentioned unhelpful support or concerns about automatic renewals.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt, friendly, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software's ease of use and... See more

Service

Consumers find service to be positive, with many praising the excellent customer service as responsive, fast,... See more

Technology

Customers had ambiguous experiences with technology. While some reviewers praised the software as intuitive,... See more

Based on these reviews

Rated 5 out of 5 stars

I needed to remove Google Lock from my Android phones in order to give them to my grandkids. I attempted many solutions before landing on PassFab Android Unlock. I purchased the software and my attemp... See more

Rated 5 out of 5 stars

I can't say enough wonderful things about PassFab! From the moment I reached out, their customer service team was absolutely outstanding—courteous, patient, and genuinely eager to help with every sin... See more

Rated 5 out of 5 stars

I chose this software after trying several others and was pleased to find that it did everything I wanted and worked very well. There are many great videos and tutorials out to help give examples on... See more

Rated 5 out of 5 stars

PassFab's software is great to use; a simple interface that controls powerful tools. But what prompted me to write this review is their customer support. When I had an issue with my computer, their su... See more


Company details

  1. Software Vendor

Written by the company

Found in 2010, PassFab, a leading password recovery tool provider, developed a series of professional computer solution for Windows, iPhone, Office, PDF, ZIP, RAR, etc. We are committed to making our customers' lives easier with efficient and user-friendly tools for resolving any kind of password-related problems. For the past 10 years, we have achieved millions of users' trust through our excellent services and are striving hard to get better.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A helpful software to manage personal files and photos.

Purchased this software in 2022, it was helpful to find and clear duplicated files, particularly photos.
It should be noted that the registration is for one PC only. Computer change or re-installation may cause registration failed. Seek help from PassFab may be necessary if you experiece such situation.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

PassFab is a reliable and versatile…

PassFab is a reliable and versatile tool for recovering or removing passwords on different devices and files. It offers several products that handle everything from Windows login resets to unlocking iPhones, Android devices, and Office documents. The interface is simple, and most tasks can be done in just a few steps. While it’s not magic and results can vary depending on the situation, PassFab is generally fast, safe, and effective for everyday password recovery needs.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

My mistake, their awesome customer service

I purchased a different PC without realizing the User Agreement says that purchase can only register one PC. I was concerned about it since i had already Format my old PC and had lost my registration key. I reached out to customer service and they within 24 hours I got an answer that they would help with with a new registration code.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

This software has This software has proven to be a scam.proven to be a scam

This software has proven to be a scam. The so-called 30-day refund policy is misleading and ineffective, leaving users frustrated. Save your money don't do any business with this company it is a scam and fraud.

25 October 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

We're very sorry that you feel this way. Our support team replies within 24 hours, and usually much less than that. We also have a direct support email https://www.passfab.com/.

I hope we can make up for the initial bad impression and help you quickly.

Best regards,
Passfab Support Team

Rated 1 out of 5 stars

Passfab influences Trustpilot score

After I gave Passfab a negative review, they sent me this email:
"Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
Discussed your case with our manager , she agreed that we can make an exception to apply a full refund for you if you can cancel the review.

If this is agreeable, we can proceed immediately."

Hhmm,... Passfab, are you trying to influence the Trustpilot's score?
So to anyone reading this, judge for yourself,.......

17 October 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Customer satisfaction is the ultimate goal at PassFab.

We do follow 30 days money back policy. Our prime motive is to assist the customers to solve their current issue.
We would help you to solve the problem. please contact to our support team.
Please accept our apologies and feel free to reply.

Regards,
PassFab Support Team

Rated 1 out of 5 stars

They are thieves

They are scammers. I bought PassFab iPhone Backup Unlock and they slipped me an unrequested subscription for useless software PDNOB pdf editor for 15 euros.
There's no way to cancel the subscription automatically but only by contacting them with a form on their website.
DON'T BUY ANYTHING BECAUSE THEY WILL CHARGE YOU FOR SERVICES YOU DIDN'T REQUEST"

30 September 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.Based on an event that you have described, we understand the inconvenience.

Could you please provide a support ticket from here: https://support.passfab.com/#/ so that we can reach you at first time. We promise to offer you the best services at all times.

Please accept our apologies and hoping for your kind cooperation.

Your sincerely,
Passfab Support Team

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