The operative that I dealt with was supper helpful, his English was very good (as my spoken French is poor), and he explained everything in simple terms and was very thorough (Yann Girard). He exp... See more
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Superb experience honestly, even though I am unable to express myself so well in French, the advisor literally held my hand every step of the way, explaining every detail , slowly and repeating where... See more
The advice given was clearly presented over the phone. The documents received by email were clear to follow and understand. The prices offered were extremely favourable and reduced my outgoings signif... See more
Excellent WhatsApp chat with Adnane who provided everything I needed (and it was a lot), including a new fixed offer for the next 12 months which I've accepted. Very happy with the service over the la... See more
Company details
Written by the company
Leader de l’électricité en Suisse depuis 1894, Alpiq fournit aux particuliers français une énergie fiable et compétitive. 100 % de nos clients paient moins cher que le tarif réglementé et bénéficient d’un service client réactif et à l’écoute !
Contact info
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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Excellent contact au service client
6 November 2025
Unprompted review
Souscription hyper rapide
Hyper rapide, hyper efficace. J'attend l'activation et l'usage, mais en l'état la souscription était top.
5 November 2025
Unprompted review
Souscription très simple
5 November 2025
Unprompted review
The cost of electricity is so…
The cost of electricity is so expensive!!!
It is not good company.
10 October 2025
Unprompted review
Very kind and helpful service
I received very kind and helpful service. Thank you for your time and help.
21 October 2025
Unprompted review
Clearly presented advice with very beneficial offers…
The advice given was clearly presented over the phone. The documents received by email were clear to follow and understand. The prices offered were extremely favourable and reduced my outgoings significantly. Being English with limited French it was good to be able to discuss the important details of the service with clear understanding. Also, it is good to learn that there is a phone contact number for their customers which may save queueing so long.
17 October 2025
Unprompted review
Une souscription on ne peut plus simple
J'ai souscrit par internet sans aucune aide.
On ne peut pas faire plus simple
J'attends de voir maintenant le résultat
8 October 2025
Unprompted review
Simply a very good company!
Excellent WhatsApp chat with Adnane who provided everything I needed (and it was a lot), including a new fixed offer for the next 12 months which I've accepted. Very happy with the service over the last year (joined as a new customer when I moved to France from the UK) and look forward to more of the same in the years to come.
4 October 2025
Unprompted review
Changing suppliers
It was so helpful being able to speak with someone in English. They explained everything and made switching suppliers much easier
24 September 2025
Unprompted review
Helpful proffesional and friendly
Helpful proffesional and friendly. Excellent english spoken.
19 September 2025
Unprompted review
Excellent service!
4 September 2025
Unprompted review
nickel*******************
7 August 2025
Unprompted review
simple et efficace
6 July 2025
Unprompted review
It was a good experience
It was a good experience. Special thanks to Elizabeth, she is really a great asset and an added value and a for Alpiq.
20 June 2025
Unprompted review
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