We had a minor problem at a charging point which was efficiently followed up by the Operations Coordinator. Erin was very helpful, went the extra mile and using Pay & Recharge will be easier in the... See more
Company replied
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See what reviewers are saying
Reported a faulty charger which has been out of use for well over 1-2 months now, to be told 'we're aware but we can't tell you when it'll be fixed.' Cannot believe companies like this who win activ... See more
Company replied
I have used the Hubleon/ParkRecharge EV charger weekly in my local council carpark for over a year. It has constantly given a first class charging experience. In the early days I needed to re... See more
Company replied
We visited Whitehill Country park in Devon. We were struggling with the electric charger for our car. My girlfriend spoke Adam Daniels who was an absolute gem very helpful polite and professio... See more
Company replied
Company details
Written by the company
ParkRecharge is a charging network focused on destination, workplace, fleet, and public charging. As of May 2026, ParkRecharge operates over 500 public EV chargers across the UK, forming part of a wider portfolio of more than 5,000 chargers managed and supported for private commercial networks. Alongside supporting local authorities and operators with their public networks, the ParkRecharge team supports critical infrastructure organisations including National Grid, the NHS, and Scottish Water, in keeping their EV fleet moving. ParkRecharge has been at the forefront of EV charging technology and innovation for many years. Its expertise spans smart energy management, vehicle-to-grid (V2G), wireless charging, battery storage, and intelligent optimisation, helping site owners and installer partners reduce costs, overcome grid constraints, unlock new revenue opportunities, and future-proof their infrastructure for the next generation of transport and energy systems.
Contact info
CM1 3PJ, CM1 3PJ, Chelmsford, United Kingdom
- 08081861851
- support@parkrecharge.com
- parkrecharge.com
4.2
Great
44 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Parkrecharge
Hello,
Thank you for your review. We're glad to hear you have received your card promptly and are charging with us.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Helpful and efficient Operations Coordinator
We had a minor problem at a charging point which was efficiently followed up by the Operations Coordinator. Erin was very helpful, went the extra mile and using Pay & Recharge will be easier in the future.
Thank you!
26 May 2026
Unprompted review
Reply from Parkrecharge
Hi Ann,
Thank you for your kind review. I'm sorry to hear you had some issues getting started but glad Erin was able to get you up and running.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Poor experience when reporting faults
Reported a faulty charger which has been out of use for well over 1-2 months now, to be told 'we're aware but we can't tell you when it'll be fixed.'
Cannot believe companies like this who win activity in public/council car parks don't have SLAs in place for repair and re-commission times.
5 May 2026
Unprompted review
Reply from Parkrecharge
Hi Mr Bevis,
Thank you for your review. Sorry to hear you have had some issue with your local charger.
To clarify the situation, ParkRecharge provides a remote software and support service to the council. In this case, we do not provide maintenance and repair services, this is provided by a 3rd party that the council contract directly.
As part of our support service, we automatically notify the council and their maintenance provider as and when their chargers go offline or experience faults. We also log and forward any direct reports that come from users to the relevant parties to emphasise the need to resolve. Additionally, our network managers hold regular catch-up meetings with maintenance providers to chase for updates on outstanding issues so that our support team can update users whenever possible.
Unfortunately, in this case the maintenance provider has attended the site but due to the manufacturer leaving the UK market they are having difficulty sourcing the replacement part needed to resolve the issue - the council are aware and the maintenance provider has operated within their SLA agreement.
Our team will continue to chase the maintenance provider for updates and support resolution of the problem in any way we can remotely.
Apologies for the inconvenience.
Kind Regards,
ParkRecharge Support Team
Great customer service
Great customer service, very polite and helpful throughout the application process.
22 April 2026
Reply from Parkrecharge
Hi Stuart,
Thank you for your review - it means a lot to us.
Glad to hear the team were able to help you get started and answered all your questions.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
felt bit rushed but got basics
13 April 2026
Reply from Parkrecharge
Hi Ewan,
Thank you for your review. Sorry to hear you had some issues charging but glad you were satisfied overall.
If there are any issues you would like to make our team aware of, please use the contact details in the app to reach out to our support team. Any improvements that are identified will be passed to the relevant team to help improve our services.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Reply from Parkrecharge
Hi Vanessa,
We're glad to hear you were able to get set up and charging without an issue. Thank you for your review.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
It’s needed for my company
It’s needed for my company, got to have this card as the app doesn’t always work and you can get stranded
31 October 2025
Reply from Parkrecharge
Hi Ray,
Thank you for your review. We're glad to hear you have received your RFID card.
Sorry to hear you have had issues using the app. If there is any feedback you can give us on the app, please contact the support team using the contact details on the charger sticker or in the 'Help & Information' section of the app.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Reply from Parkrecharge
Hi Dennis,
Thank you for your review. We're glad to hear you have received your delivery and hope you have a pain free experience at the charge point.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Had lots of problems with the app for…
Had lots of problems with the app for park and recharge especially on the national grid site but now sorted
3 February 2026
Reply from Parkrecharge
Hello,
Thank you for your kind review. Sorry to hear you had some issues initial with the National Grid charging app but glad this has been resolved for you now.
If there are any issues you would like to make our team aware of, please use the contact details in the app to reach out to our support team. Any improvements that are identified will be passed to the relevant development team to factor in to future app updates.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
I called as I couldn't get to work and…
I called as I couldn't get to work and they were brilliant
5 January 2026
Reply from Parkrecharge
Hi Mark,
Thank you for your review. Apologies you had an issue getting started but we're thrilled to hear you had a positive experience with our support team.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Charging made easy at kast
19 December 2025
Reply from Parkrecharge
Hi Ann,
Thank you for your review. We're glad to hear you have had a positive experience using our services.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Much better with an RFID card!
Have now got an RFID card so getting connected is much more painless than having to log into the app, etc etc.
16 December 2025
Reply from Parkrecharge
Hi Karen,
Thank you for your review. We're glad to hear you're RFID card has improved your charging experience.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Reply from Parkrecharge
Hi Manish,
Thank you for your kind review. I'm glad to hear our team were able to help rectify your issue and get you charging.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Reply from Parkrecharge
Hi John,
Thank you for your review. We're glad to hear you're fob made it to you nice and quickly.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
The help desk team was really really…
The help desk team was really really helpful and all credit to Erin for sorting out my new key fob purchase when I put in the wrong delivery address.
17 October 2025
Reply from Parkrecharge
Hi Geoffrey,
Thank you for your kind review. I'm glad to hear Erin was able to help rectify the delivery address issue and get your fob to you.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Disgusting exploitation
Had to pay 10 pounds to pay for the privilege of charging my car up in a corporate building after being given advice from the companies customer care team that this would be the best method of loading credit on
Disgusting
Edit update
I had to pay £10 for the card which I need to upload money on ! I’m not objecting to paying for usage I’m objecting to paying £10 for you supplying me with a card to use your equipment
Edit 2
Thank you for your reply I really appreciate the explanation
I am going to keep the card as I haven’t got the capacity or time to send back
Probably worth noting that all other vendors for charging electric vehicles send a complimentary card to use FOC
Probably may need to review
18 September 2025
Reply from Parkrecharge
Hi Deborah,
Apologies you are not happy with your experience using Park & Recharge. We operate chargers based on the owners requirement which normally requires users to pay for usage.
Update: Sorry for the confusion around this issue. RFID cards are not mandatory to use on our system as you can start and stop charging sessions through the Park & Recharge app. Our support team often recommend RFID cards as an optional alternative start method for users that prefer not to use the app each time they plug in. If you would like to return the card and request a refund, please contact the support team on support@parknrecharge.net.
Kind Regards,
The Park & Recharge Support Team
Really helpful call centre after…
Really helpful call centre after problems getting the charge to start
8 September 2025
Reply from Parkrecharge
Hi David,
Thank you for your kind review. I'm sorry to hear you had issues getting started initially but glad to hear the team got you sorted.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
I ordered an RFID card a week ago and…
I ordered an RFID card a week ago and it has yet to arrive. Probably not a good idea to ask people to review the service when you haven't provided it.
13 August 2025
Reply from Parkrecharge
Hi David,
Apologies for the delay in the RFID card reaching you. We generally expect RFID's to arrive with the customer within 2-3 working days from the point of being dispatched - I have just checked our logs and can see a card was dispatched to you on the 14th, the morning after the order was placed.
Hopefully the card will arrive before the end of the week but if it has not arrived by Monday 25th, please contact the support team on support@parknrecharge.net and we will dispatch a replacement.
Kind Regards,
The Park & Recharge Support Team
Reply from Parkrecharge
Hi Stuart, Thank you for your review it means a lot to us! If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Very reliable EV Car Charging
I have used the Hubleon/ParkRecharge EV charger weekly in my local council carpark for over a year.
It has constantly given a first class charging experience. In the early days I needed to report a fault, which was rectified quickly, and since then there has never been a problem.
Obviously this 7Kw charging point is never going to be a rapid charger, but by arrangement with the council, the price per kilowatt is similar to what one pays at home, and therefore much cheaper than a forecourt. If other cars connect, it does mean that charging times increase. That's the only drawback.
The customer support is first class. They pick up, listen and act.
Write to your council and insist on a Hubleon/ParkRecharge charger.
1 August 2025
Unprompted review
Reply from Parkrecharge
Hi Albert,
Thank you for your kind review. I'm glad to hear you have had a first class experience when contacted our support team and thank you for making us aware of the fault you had found.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
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