Parklet Reviews 

1,485
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers had a great experience with this company. Customers praise the staff for their helpfulness and professional approach, making interactions pleasant and productive. Many people also highlight the efficient and smooth user experience, noting the straightforward process. The service provided is often described as effective and responsive, with many appreciating the good communication. However, some customers also noted significant issues with payments, including unexpected deductions or issues with funds. A few other people also felt that the service was unacceptable, citing poor communication, mismanagement, and spaces not meeting advertised specifications. Some reviewers were not happy with the customer support, mentioning conflicting information and a lack of accountability.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many praising the excellent, prompt, and efficient... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, helpful, and... See more

Payment

People report negative experiences with payment, citing issues such as money being deducted without prior... See more

User experience

Users describe positive interactions with the user experience, highlighting a generally good and smooth... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction. 2. Monthly commission of 20% too high. Propose 20% first month and... See more

Company replied

Rated 4 out of 5 stars

Generally good experience with rental process and payments. Good communication with the company. The only issue in the past was that I've been offered a customer for my space with commercial van whi... See more

Rated 4 out of 5 stars

It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which wou... See more

Rated 4 out of 5 stars

Excellent service and a responsive, helpful customer service. I have been with them years and am more than satisfied. I would be happy to recommend them.


Company details

  1. Vehicles & Transportation

Information provided by various external sources

ParkLet was launched in 2004 to offer an alternative to traditional parking. Parking had, and continues to, become ever more expensive and more difficult to find. Congestion and traffic is on the increase, whilst the government actively discourages the provision of parking spaces to try and encourage people out of their cars and onto crumbling public transport. The founder members had noticed unused private parking spaces in areas where parking was in high demand. ParkLet was created to offer an effective marketplace and management service for the letting of these parking spaces and garages. Over the years the team has grown, and our systems evolved to enable us to become the UK’s leading agent for parking spaces and garages. We currently have in excess of 20,000 spaces advertised to let, across the whole of the UK. Our Landlords include residential clients with a single space, as well as most of the national car park companies and councils, and most things in between. Our aim moving forwards is to remain completely focused on contract parking and garages, and continue to invest in our systems and staff so that we can offer our customers an ever improving experience.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,485)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

Never again

Unfortunately, our experience was not a good one. I was traveling into London the next day so booked a spot near the tube. Hours later I was still waiting on approval. I decided to book a second spot hoping that it would be instant and I could cancel the first. Neither booking was a quick approval. I woke up the next morning to head to London and both bookings were still pending on their site. (A couple of hours before I was supposed to arrive) I wrote to the company requesting to cancel and was denied. I didn’t receive the response until 5pm. I guess I was expected to just park there and hope that I wouldn’t be ticketed or towed…?! I ended up having to use an another and much more predictable site and booked a third spot without issue. I will never use this site again and I definitely wouldn’t suggest it to anyone.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Support

I have been very satisfied with the service provided by Parklet. Their professional approach and clear communication have made the process straightforward and stress-free.
The team has consistently offered prompt support, clear information and addressing any questions or concerns efficiently. I particularly appreciated their assistance with paperwork, which the team made straightforward, all statements are clear and I know what to expect.
All dealings have been smooth and satisfactory, and I feel confident in their abilities and service.
I certainly recommend Parklet to other individuals seeking reliable and professional lettings management.

24 December 2024
Rated 1 out of 5 stars

Exorbitant fees!

A huge amount of money is taken for the first month’s booking! I got less than 50% of the payment. The admin fees are exorbitant and all fees are much higher than Just Park. Exploitative!

4 December 2024
Rated 1 out of 5 stars

I would give me -10

I would give me -10. They are rip off. I booked and it said awaiting approval. My time came and gone still, awaiting approval. Called them explaining this, they said they sent booking confirmation. It was so confusing and ended up buying another space from another provider. Wasted my money on these scammers.

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Very easy to use

Very easy to use! Very low maintenance. Very responsive and organised customer service too. Love it! Will highly recommend.

22 November 2024
Rated 1 out of 5 stars

Rip offs

They are complete rip offs..charge £43 admin fee plus £12 commission on a £60 booking.
Totally avoid

18 November 2024
Unprompted review

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