Parklet Reviews 

1,485
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers had a great experience with this company. Many customers appreciate the helpful and professional staff, often described as kind and supportive. The user experience is frequently praised for being easy, convenient, and efficient, highlighting a smooth process and good accessibility. The overall service is considered effective and professional, with people consistently satisfied with how well things run. However, some customers also noted significant issues, reporting billing discrepancies, being charged for unavailable spaces, or experiencing issues with payments for their own spaces. Other concerns included spaces not meeting advertised specifications, cars overstaying bookings, and difficulties finding booked locations.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the helpful and efficient... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as professional, helpful, and... See more

Payment

Users describe negative interactions with payment, citing issues such as money being deducted without notice,... See more

User experience

Customers generally report positive experiences with the user experience, highlighting the renting process as... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with some finding it very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction. 2. Monthly commission of 20% too high. Propose 20% first month and... See more

Company replied

Rated 4 out of 5 stars

It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which wou... See more

Rated 4 out of 5 stars

Excellent service and a responsive, helpful customer service. I have been with them years and am more than satisfied. I would be happy to recommend them.

Rated 4 out of 5 stars

Some how there are small voids between lettings.Keep client informed on regular basis as to letting process.


Company details

  1. Vehicles & Transportation

Information provided by various external sources

ParkLet was launched in 2004 to offer an alternative to traditional parking. Parking had, and continues to, become ever more expensive and more difficult to find. Congestion and traffic is on the increase, whilst the government actively discourages the provision of parking spaces to try and encourage people out of their cars and onto crumbling public transport. The founder members had noticed unused private parking spaces in areas where parking was in high demand. ParkLet was created to offer an effective marketplace and management service for the letting of these parking spaces and garages. Over the years the team has grown, and our systems evolved to enable us to become the UK’s leading agent for parking spaces and garages. We currently have in excess of 20,000 spaces advertised to let, across the whole of the UK. Our Landlords include residential clients with a single space, as well as most of the national car park companies and councils, and most things in between. Our aim moving forwards is to remain completely focused on contract parking and garages, and continue to invest in our systems and staff so that we can offer our customers an ever improving experience.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(1,485)

90 reviews in the last 12 months

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Rated 3 out of 5 stars

My booked space wasn’t available when I arrived

I booked a space via Parklet for a space whilst visiting a University Open day, as no parking was available at the Uni or Accommodation, there were 6 spaces available at the one location so I paid my £14 and set off the following morning using the Postcode supplied.

I was more than disappointed when I arrived to find all the spaces were full, and a second customer also trying to figure out what had happened. After phoning the Company I was told the home owner had phoned earlier that day that none of the 7 spaces were available.

I was refunded my complete purchase price but I have given them a 3 star as this simply shouldn’t happen, I needed parking, the spaces were advertised and I booked one. Parklet need to set up processes so that spaces are checked ongoing to make sure they are available.

Meanwhile for me I had to find other parking, in a City, where I hadn’t been to before, and thousands of other parents had descended to also on the same day and had already/were finding car park spaces as well

1 November 2025
Unprompted review
Parklet logo

Reply from Parklet

Thank you for your balanced review — and we’re really sorry this happened, especially on what was clearly an important and busy day.

You’re absolutely right — once a space is listed and booked, it should be available. In this case, the issue arose because the homeowner notified us on the day that the spaces were no longer available, which is not how the platform is intended to work. We rely on hosts to keep availability accurate, but we also recognise the need for stronger safeguards to prevent situations like this.

While we’re glad we were able to issue a full refund promptly, we fully appreciate that this didn’t solve the immediate problem you faced — particularly in an unfamiliar city on a high-demand day.

Your feedback is very helpful, and we are actively looking at ways to improve verification and reduce the likelihood of last-minute cancellations like this.

Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Great communication

Great communication, so good that you speak to an actual person who is always available and knows about your rentals. Very organised and transparent

24 October 2025
Parklet logo

Reply from Parklet

We are real! Thank you

Rated 4 out of 5 stars

ParkLet Service Standard

1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction.

2. Monthly commission of 20% too high. Propose 20% first month and 10% for subsequent months.

3. So far my experience with ParkLet is over three rentals in a year. All was good, and Naomi was able to resolve a minor dispute with a potential tenant with tact and promptness.

28 October 2025
Parklet logo

Reply from Parklet

Thank you for your thoughtful review — we really appreciate you taking the time to share your experience.

We’re especially pleased to hear your kind feedback about Naomi — we agree she does a fantastic job, and we’ll be sure to pass this on to her.

It’s also great to hear that your rentals have gone smoothly overall and that any issues have been handled promptly and professionally.

On pricing, we understand your point regarding commission. Our rates are class-leading and are on par with, or below, comparable platforms in the market, while covering not just introductions but ongoing services such as payment handling, support, and platform management throughout the tenancy. That said, feedback like yours is valuable and helps inform how we continue to evolve our offering.

Thanks again for your support — it’s genuinely appreciated.

Rated 4 out of 5 stars

Good service but rather high monthly .

26 September 2025
Unprompted review
Parklet logo

Reply from Parklet

Thank you for your feedback — we’re glad to hear you’ve found the service good overall.

We understand your comment on the monthly cost. Our commission is designed to cover the full end-to-end service, including marketing your space, handling payments, tenant support, and ongoing management throughout the booking. Our rates are class-leading and are on par with, or below, comparable platforms in the market.

That said, we always value feedback like this as we continue to refine and improve what we offer.

Thanks again for taking the time to share your experience.

Rated 4 out of 5 stars

Thank you, ParkLet

I have been with ParkLet for several years and they have always been an effective and professional service. I am very pleased to have them.

24 September 2025
Rated 1 out of 5 stars

The worst parking company you can deal with.

The worst parking company you can ever deal with.
They took my money and the space wasnot available. When I called the customer service she said space is not available and I have to find another place.2days later they send email saying the space is now available so we are not sending you your refund.
Very poor communication and mismanagement.
Very unsafe company,keep away from them

1 September 2025
Unprompted review
Rated 4 out of 5 stars

It's very easy and straightforward

It's very easy and straightforward. The only option I'd add is once the letting time is ongoing there is a dedicated chat incase the renter and the landlord need to communicate

7 August 2025

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