The website is error-prone. You use the camera to scan the QR code, it takes you to the website, you try to set a parking duration, it has you sign in, then it starts all over again and makes you fin... See more
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I feel there should have been more signage about QR code. Why wasn’t there one at the pay station it was like randomly in middle of lot. Not helpful. Everyone waiting in line cause no one saw the o... See more
It would be helpful to prominently display hours of operation. On the day that I used the lot, I arrived at about 5:30am. Myself and many other people were confused when the pay stations and the ap... See more
I am not familiar using parking apps or location. This does help a lot and send notifications when needed come to parking ending and essy option add more minitues.
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
4600 N Lake Shore Dr, 60640, Chicago, IL, United States
- (312)742-7667
Hasn’t replied to negative reviews
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The website is error-prone
The website is error-prone. You use the camera to scan the QR code, it takes you to the website, you try to set a parking duration, it has you sign in, then it starts all over again and makes you find your parking lot. Multiples times I've used the app, and it took over 5 minutes each time just to get it to work.
I feel there should have been more…
I feel there should have been more signage about QR code. Why wasn’t there one at the pay station it was like randomly in middle of lot. Not helpful. Everyone waiting in line cause no one saw the one sign
I am not familiar using parking apps or…
I am not familiar using parking apps or location. This does help a lot and send notifications when needed come to parking ending and essy option add more minitues.
Ease of which to pay
It would be so much easier if it were a…
It would be so much easier if it were a faster process - it takes so long to get set up and pay - we were in a hurry and I wasn't even sure if it went through. That being said, finding a location with a lot of parking was great.
The machine did not have paper and did…
The machine did not have paper and did not let us know it was paid, so we paid it two times.
Should display hours of operation
It would be helpful to prominently display hours of operation. On the day that I used the lot, I arrived at about 5:30am. Myself and many other people were confused when the pay stations and the app would not accept parking.
The machine did not work and the QR…
The machine did not work and the QR code did not work. It took about 20 minutes for me to get onto the site.
No comparison to ParkChicago where it…
No comparison to ParkChicago where it is very simple! I tried using this App in a public street, other than the Lot where I had no choice but to use it. It simply didn’t work, I was not able to make heads and tails where I was to park!
QR code available around, can pay online, convenient
QR code available around the parking lot, can pay online, convenient to extend your parking session if necessary.

Reply from Parking.com - WILSON LOT
The app did not accept the parking…
The app did not accept the parking code. I had to pay additionally, when I already had money on the app.
Received a ticket and it wasn’t because…
Received a ticket and it wasn’t because I didn’t pay for the hours and when I went to the Chicago website there was another ticket , which it was because supposedly the time expired when I got to my car 15 minutes before . Two tickets in a day and in a private parking, not worth going to the city or using this parking lot

Reply from Parking.com - WILSON LOT
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