Tried to used this app twice to pre-buy my mobile parking pass. NEITHER time did my mobile pass work. I ended up having to pull a ticket and got charged twice!! Informed both the lot and parking.com... See more
Company replied
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See what reviewers are saying
I first signed up for a day pass online and when I got to the lot it didn't work. I still signed up for a monthly and the confirmation email told me to go to the office to pick up parking tags. There... See more
Company replied
I ordered ahead and paid online then the scan code didn’t work at the gate. I had to get a ticket and pay there. Happened to my friend as well, she was able to get a refund quickly but it was a hassle... See more
Company replied
The barcode provided did not work so we had to pay the full price to park. The company did refund the original purchase however, and the customer service associate was friendly (which is why they rece... See more
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
299 N Wolfe Street, 21231, Baltimore, MD, United States
- (410)625-7878
2.3
Poor
9 reviews
Hasn’t replied to negative reviews
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Highly disappointed!!!
Tried to used this app twice to pre-buy my mobile parking pass. NEITHER time did my mobile pass work. I ended up having to pull a ticket and got charged twice!! Informed both the lot and parking.com and still have yet to be reimbursed for double charged. Highly disappointed!!!!
22 September 2021
Reply from Parking.com - WASHINGTON HILL
Thank you for your review, Lauren. We are very sorry for your negative experience. We are going to look into this and reach out directly.
Thank you,
Parking.com
Stuck in lot!!
On Wednesday 6/16/21 I was stuck in the Washington Hill lot for 2 hours. I lost my ticket, and was prepared to pay the 13.00 which is the cost for a lost ticket. However, there was no way for me to pay the 13.00 b/c the machines kept asking for the ticket. I called the number on the entrance poster, I hit the button for help, I called all numbers on the website, and nothing. Finally after 2 hours I was able to get someone on the call box. I even went online and purchased a ticket for 13.00, and then the ticket wouldn't scan. Needless to say I am not very happy, and I will not be parking in that lost or using your site again.
21 June 2021
Reply from Parking.com - WASHINGTON HILL
Thank you for your review. We are extremely sorry for your negative experience. We are going to investigate this and will contact you directly.
Thank you,
Parking.com
Difficult to reach and tags don't work
I first signed up for a day pass online and when I got to the lot it didn't work. I still signed up for a monthly and the confirmation email told me to go to the office to pick up parking tags. There is no office and the phone numbers provided weren't in service. It was by chance that I found an employee for the lot to help out.
23 July 2020
Unprompted review
Reply from Parking.com - WASHINGTON HILL
Thank you for your review, Shani. We are sorry for you negative experience. We are going to reach out directly to get this resolved.
Thank you,
Parking.com
I ordered ahead and paid online then…
I ordered ahead and paid online then the scan code didn’t work at the gate. I had to get a ticket and pay there. Happened to my friend as well, she was able to get a refund quickly but it was a hassle that it didn’t work right the first time.
20 July 2020
Unprompted review
Reply from Parking.com - WASHINGTON HILL
Thank you for your review, We are very sorry for the negative experience but are glad that your refund came through quickly. We do hope you give us a chance at one of our other garages in the future.
Thank you,
Parking.com
I was unable to leave the parking area…
I was unable to leave the parking area despite paying and having an active reservation. And the customer service was unhelpful and rude. I was also unable to find a number to call to get a refund since I had to go find a meter to pay AGAIN to leave with a ticket.
26 September 2019
Unprompted review
The barcode provided did not work so we…
The barcode provided did not work so we had to pay the full price to park. The company did refund the original purchase however, and the customer service associate was friendly (which is why they received 2 stars rather than 1).
12 August 2019
Unprompted review
The QR code I received did not work…
The QR code I received did not work getting into or out of the parking lot. It takes a significant amount of time to call the attendant in order to get out of the parking lot.
15 July 2019
Unprompted review
Reply from Parking.com - WASHINGTON HILL
Hi Patricia,
Thank you for your review. We're sorry you had a negative experience during your stay with us. We will look into the scanner issue. Thank you for letting us know.
Thank you,
Parking.com
The QR code provided through the online…
The QR code provided through the online reservation system does not work to get into or out of the parking lot.
12 July 2019
Unprompted review
Reply from Parking.com - WASHINGTON HILL
Hi Sasha,
Thank you for your review. We're sorry you had a negative experience during your stay with us. We will look into the scanner issue. Thank you for letting us know.
Thank you,
Parking.com
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