The address I was given was 155 West Short Street but the actual lot (that was in the photo of the lot) was 167 West Short Street. Very Confusing.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
User friendly. No issues at all. The parking attendant told us when we were leaving that the parking spot we were in was reserved, but there was no visible way of knowing that. There were other spots... See more
There are no signs saying some spots are reserved. They towed my car from one spot to another, not transmission no longer shifts. Its All wheel drive and i hsve no idea how they moved the vehicle. Fin... See more
I was in a hurry….the reason I chose this location. It took multiple attempts for the site to come up so I could prepay. It was so frustrating that I seriously considered leaving & parking elsewhere.... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
167 East Short Street, 40507, Lexington, KY, United States
- (859)255-8808
3.4
Average
65 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Given the Wrong Address
The address I was given was 155 West Short Street but the actual lot (that was in the photo of the lot) was 167 West Short Street. Very Confusing.
9 May 2024
No parking garage at the location…
No parking garage at the location given. They ripped me off.
28 March 2024
Reply from Parking.com - STRAND PROPERTIES
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
We tried and tried to do the rt thing
We tried and tried to do the rt thing, follow your rules, etc…the wifi prevented same.
19 March 2024
Reply from Parking.com - STRAND PROPERTIES
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Was good, not expensive, but walk time to event was incorrect
Was not expensive, close to my event, easy to park. I was definitely satisfied. If I had any negative, the first reservation I had was at a different lot. Your site told me it was a 2 minute walk. When I pulled the map up, it was over ½ a mile away.
.6 miles to be exact. My dad has a bad knee. So, you may want to be sure your info is accurate. Luckily, I found another one closer for the same price. So it worked out.
27 February 2024
There are no signs saying some spots…
There are no signs saying some spots are reserved. They towed my car from one spot to another, not transmission no longer shifts. Its All wheel drive and i hsve no idea how they moved the vehicle. Find another lot....do not park here.
28 February 2024
Attendant was very helpful.
22 February 2024
The attendant is always consistent
The attendant is always consistent, friendly and helpful.
20 February 2024
Some spots are reserved, apparently... But not marked as reserved.
User friendly. No issues at all. The parking attendant told us when we were leaving that the parking spot we were in was reserved, but there was no visible way of knowing that. There were other spots marked reserved but we weren't in those. Not sure about that.
15 February 2024
Easy walk to Rupp Arena!
4 February 2024
Reply from Parking.com - STRAND PROPERTIES
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
The two young ladies who were working…
The two young ladies who were working the booth. They were helpful with a process that is a pain!!!!!!
31 January 2024
The parking employee was extremely…
The parking employee was extremely helpful, friendly and extremely experienced. They helped me with my card purchase which was great for me.
30 January 2024
Reply from Parking.com - STRAND PROPERTIES
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Attendant at the booth was very nice
7 December 2023
Very easy to use
27 October 2023
It took a long time to get through the…
It took a long time to get through the website to pay.
24 October 2023
Super easy and convenient
The parking attendant was very helpful and friendly. Easy to pay and park.
18 October 2023
Reply from Parking.com - STRAND PROPERTIES
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
I had an important meeting and didn't…
I had an important meeting and didn't know how much time I would need. It was so refreshing and nice that when I knew I needed more time that I could do it on the app. Great Loved It
25 September 2023
Reply from Parking.com - STRAND PROPERTIES
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.