Parking.com - JACKSON LOT Reviews 314

TrustScore 3 out of 5

2.8

109 W Jackson, 37902 Knoxville, TN, US


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Rated 4 out of 5 stars

Sending notification to my phone less than 30 minutes after I had parked,…My parking would soon expire. Did I wish to add more time to avoid a violation, was not expected. This form of paid parking... See more

Rated 3 out of 5 stars

I think $5.50 an hour is a bit steep to park in downtown Knoxville TN. It was raining at the time of our arrival so it did not make me happy that your set up had zero coverage for the person who has... See more

Company replied

Rated 5 out of 5 stars

We parked in the lot behind The Melting Pot in Knoxville TN. Well lit and safe feeling lot. The payment system took a bit to muddle through the first time but turned out to be easy. And the expiration... See more

Company replied

Rated 2 out of 5 stars

The parking is rather expensive, but it was convenient to the location I was going. The worst part was the QR Code boards are WAY too high. It was pouring the rain and trying to hold an umbrella... See more

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

2.8

Average

TrustScore 3 out of 5

314 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I paid upfront for 3 hours @$10.99

I paid upfront for 3 hours @$10.99. I had to extend for 45 minutes and was charged $10.99 again! That is a ridiculous amount for 45 minutes when it was the same for 3 hours.
Cindy

14 June 2024
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Convenient space

Convenient space, clean.

6 June 2024
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 2 out of 5 stars

Annoying and expensive.

First, there's like 5 options on site it feels like. Texting, QR barcoding, and vague and explicit do and don't pay attendants signs. I tried text, it never replied. Then on ios the qr code link got lost in the ether after I had to switch apps. And then the $10 unlisted fee got turned into $10.99 with some extra servicing fee. And then all through dinner and my next event I got nag texts that my time was almost up. What a great way to make everything stressful.

11 June 2024
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

Extending time for 30 minutes was the…

Extending time for 30 minutes was the same cost as original purchase of 2 hours. Spent $22 (2x $10.99). I was digitally robbed by being honest to the parking system - hopefully something that can be changed, but, from an entrepreneurial perspective of the parking system owner, this is an amazing business model.

7 June 2024
Rated 2 out of 5 stars

Needs to be more clear on pricing

Needs to be more clear on pricing. Was not noted how long you get for $ paid until after time was chosen, I booked 2 hours it was $11, added two more hours it was another $11, added one hour it was also $11. Pricing is not fair or prorated for the time selected.

30 May 2024
Rated 1 out of 5 stars

Deceptive Pricing

I paid $10 for 3 hours. When I needed to extend an additional hour it was $10 again. I went ahead and extended for 2 hours to be on the safe side and the amount was still $10. If parking was a flat rate that should have been indicated when I parked. And I shouldn’t have had to select a time frame!

31 May 2024
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

10 dollars for 1 hour on a Wednesday

10 dollars for 1 hour on a Wednesday? Ridiculous.

22 May 2024
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

Extremely overpriced parking fees

The parking rate for 15 minutes was absolutely ridiculous. It was $11 for 15 minutes. I would not have parked and paid that amount, but I was in a time crunch for dropping something off.

28 May 2024
Rated 1 out of 5 stars

Thought I’d be there for 2 hours

Thought I’d be there for 2 hours. Paid 10.99. A lot for two hours. Ended up staying an extra 2 hours. Yet another 10.99. Insane. Should be rated by the hour. Outrageous.

25 May 2024
Rated 3 out of 5 stars

The scan/pay was easy


The scan/pay was easy. Price seems kind of expensive though.

25 May 2024
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

I extended my parking

I extended my parking
Costed 22.00 for four hours to get my hair done. Don’t you think that’s a bit excessive?
I am taking all of my business out of downtown, which is unfortunate for small businesses who are paying exorbitant rent already

21 May 2024
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 2 out of 5 stars

The cost is high for time

The cost is high for time. Parking in New York is cheaper. If I needed all day price is comparable. But 3 hours was same price. Charge hourly for same rate as daily. Come on stop killing us. At some point it is not worthwhile. I think everyone should boycott pay parking. In turn local businesses will suffer due to less clients. No businesses no need to pay for parking thus no payed parking lots. Easy resolution to gouging.

14 May 2024
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 3 out of 5 stars

The parking was to tight

The parking was to tight, I couldn't open my door together out of my vehicle, I had to squeeze out, we tried 3 different parking spots, they were all tight,I understand wanting to get the most spaces in the lot however, when you can't open your car door you run the risk of damaging your vehicles

18 May 2024
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Reply from Parking.com - JACKSON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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