Someone had broken the kiosk to let people in and out. No one was on site in the toll booth. The arm wouldn’t raise or lower. The call center on duty was semi helpful, but obviously had a script that... See more
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I had a very bad experience. Unfortunately when I try to pay, parking ticket Keep coming out. I tried to call them. I have to wait for 10 minutes minimum to get someone online and that person was not... See more
Company replied
The app was a little hard to navigate and the reader at the parking garage was not working. When it came time to leave, I had to call the attendant, who was very friendly and helpful ince they came on... See more
Company replied
Pissed away $15 for nothing. Deck entry had no scanner and folks in the intercom, in another city!, were no help, Tried to contact customer service and got an automated response with no follow-up. Had... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
2012 Magnolia Avenue South Suite R11, 35205, Birmingham, AL, United States
- (205)322-0671
2.3
Poor
7 reviews
Hasn’t replied to negative reviews
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Someone had broken the kiosk to let…
Someone had broken the kiosk to let people in and out. No one was on site in the toll booth. The arm wouldn’t raise or lower. The call center on duty was semi helpful, but obviously had a script that they had to go by before they could actually help. Once the script was done, they hung up no matter if you had an additional question. Someone finally did show up to let us out after 45 minutes. Probably never going to park here again.
21 February 2025
Reply from Parking.com - Five Points South Deck
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
I had a very bad experience old customer service is a disaster, uncooperative unprofessional plus free route, and after that you have to pay a service fee plus the parking fee
I had a very bad experience. Unfortunately when I try to pay, parking ticket Keep coming out. I tried to call them. I have to wait for 10 minutes minimum to get someone online and that person was not able to figure out how I can pay and then I have to give him my car tag number the credit card number he has to send me a code to confirm, and despite that he was not able to charge, and then he open the door so I can go out because there was a big line behind me. The whole process took almost 35 minutes, and after that, I got a link to pay and they charge me a service fee plus the extra or additional time I was waiting to pay plus the time I parked my car. Whole experience was a big disaster. Next time I will not use this parking spot.
7 January 2024
Reply from Parking.com - Five Points South Deck
Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.
Thanks,
Parking.com
The app was a little hard to navigate…
The app was a little hard to navigate and the reader at the parking garage was not working. When it came time to leave, I had to call the attendant, who was very friendly and helpful ince they came on the line to be able to exit without paying twice
21 July 2022
Reply from Parking.com - Five Points South Deck
Hi, Michelle - thanks for taking time to write us a review! We appreciate your feedback.
Thanks,
Parking.com
Pissed away $15 for nothing
Pissed away $15 for nothing. Deck entry had no scanner and folks in the intercom, in another city!, were no help, Tried to contact customer service and got an automated response with no follow-up. Had to pay AGAIN on the WAY OUT!
5 June 2022
Reply from Parking.com - Five Points South Deck
Hi, Anna - thank you for taking time to leave us a review. We greatly appreciate your feedback.
Thanks,
Parking.com
Worst experience
Worst experience. Parking.com charged me twice. I already booked parking online and paid for parking in advance. When I exited they charged me again. I contacted customers care via email still no response.
7 September 2020
Unprompted review
Reply from Parking.com - Five Points South Deck
Sorry you had a negative experience. We have brought this to the attention of the local management team.
I just wasted $7 on Parking.com
I just wasted $7 on Parking.com. Spent the money and was unable to exit the parking deck without spending additional money to get the gate to open. Don't even bother to use this service.
10 February 2020
Unprompted review
Reply from Parking.com - Five Points South Deck
Sorry you had a negative experience. We have brought this to the attention of the local management team.
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