I have booked multiple times through your app. When I reserve a parking spot and apply my discount code, the price changes to $9. However, once I proceed to payment, I am charged $26. I have also trie... See more
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I’m a professor at Georgetown University and teach LIVE evening classes on-site at our urban campus located in downtown Washington, DC. I park in the building and use the Parking.com app prior to... See more
Company replied
Despite my putting in my new credit card information, Parking.com keeps trying to use my old expired credit card information, and so I keep getting declined. I have updated the credit card info on th... See more
First time user. Worked perfectly for me. Exceeded my expectations! Especially the gentleman at the entrance of the garage, who was very respectful, helpful and nice. Same opinion about the lady at t... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
650 Massachusetts Ave NW, 20001, Washington, DC, United States
- (202)993-0431
3.2
Average
45 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have booked multiple times through…
I have booked multiple times through your app. When I reserve a parking spot and apply my discount code, the price changes to $9. However, once I proceed to payment, I am charged $26. I have also tried contacting your support team with no success. I’ve submitted several complaints via phone, but I still haven’t received any assistance to this day.
8 April 2025
I haven’t been able to park because the…
I haven’t been able to park because the park closed.Please refund.
6 April 2025
Credit card processing malfunction on site
Despite my putting in my new credit card information, Parking.com keeps trying to use my old expired credit card information, and so I keep getting declined. I have updated the credit card info on the site, but the issue keeps happening. My old card info must be buried somewhere in Parking.com's data. It has happend for several consecutive weeks
8 April 2025
Efficient
I was able to find a parking spot for a decent price that was close to my venue.
10 February 2025
Easy to use.
7 November 2024
Reply from Parking.com - 650 MASS
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
I liked how clean and secure it was
I liked how clean and secure it was. Got a ticket when the attendant scanned my QR code, not sure what it was for. No one said that I had to enter on one side only and get checked in by security. Also some elevators don’t go to C1 so had to go back up to get in another elevator.
13 October 2024
Reply from Parking.com - 650 MASS
We appreciate you taking the time to share your experience. We understand your frustration about the ticketing situation and the confusion regarding the security process. We strive to provide a clear and consistent experience for all our guests, and we will take your feedback into consideration as we review our procedures.
Thank you,
Parking.com
Simple and easy to use
Simple and easy to use. Drove in, scanned the app, and parked. Leaving was just as easy.
10 September 2024
Reply from Parking.com - 650 MASS
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
The parking attendants are courteous.
5 September 2024
Reply from Parking.com - 650 MASS
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
No access to elevators
We had to walk down to the bottom of the garage, some 6 floors, because the elevator access was not available. Staff thought it was funny that we followed their instructions to ask the security guard that they knew wasn't there to use the elevators, and when we asked how to get in they shrugged with a smile on their face knowing we just spent 10 minutes trying to get in without success.
10 September 2024
Reply from Parking.com - 650 MASS
We understand your frustration with the elevator situation. We strive to provide a smooth and comfortable experience for all our guests, and it's disappointing to hear that your arrival was not as expected. We appreciate you bringing this to our attention, and we will use your feedback to improve our procedures and ensure that our guests have a positive experience.
Thank you,
Parking.com
Reply from Parking.com - 650 MASS
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
App puts the pin of a garage in the…
App puts the pin of a garage in the ocean each time.
5 August 2024
Reply from Parking.com - 650 MASS
We understand your frustration with the app's inaccurate location placement. We appreciate you bringing this to our attention and will investigate the issue to ensure a more accurate experience for all users.
Thank you,
Parking.com
Reply from Parking.com - 650 MASS
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
I’m still waiting for the refund from…
I’m still waiting for the refund from three weeks ago when I paid but never got my parking. Please process my refund.
22 July 2024
Reply from Parking.com - 650 MASS
Thank you for your review. We will need more information to look into this. Please reach out to us at customercare@spplus.com or RMMatlantic@spplus.com.
Thank you,
Parking.com
Reply from Parking.com - 650 MASS
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Reply from Parking.com - 650 MASS
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Reply from Parking.com - 650 MASS
Thank you for your review, Josef. We are glad you enjoyed your stay with us.
Thank you,
Parking.com
Charged me for parking but then I had…
Charged me for parking but then I had to pay at the garage. Did not show as paid!! Total rip off!!
29 February 2024
Reply from Parking.com - 650 MASS
Thank you for your review, Vanessa. We are very sorry to hear this. We will look into this and reach out directly.
Thank you,
Parking.com
Reply from Parking.com - 650 MASS
Thank you for your review, Michael. We are very sorry about this. We are going to refund one of the transactions for you.
Thank you,
Parking.com
Easy to reserve
Easy to reserve and add a QR code to my Apple wallet on my iPhone. No need to print, which makes things easier. Thank you!
30 January 2024
Reply from Parking.com - 650 MASS
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
easy peasey in and out although if you…
easy peasey in and out although if you blink you will miss the entrance😊
26 January 2024
Reply from Parking.com - 650 MASS
Thank you for your review. We are glad you enjoyed your stay with us and appreciate your feedback.
Thank you,
Parking.com
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