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ParkBee Reviews 

10,118
•
TrustScore 3.5 out of 5

3.5

Valet Parking Service
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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were somewhat happy with their experience overall. Consumers appreciate the clear instructions provided for navigating to the facilities, booking spaces, and easily opening barriers upon arrival. Many users also highlight the quick responses and exceptionally helpful assistance received from support agents when booking questions arise. However, some people mentioned experiencing frustrating issues when arriving at fully booked car parks with zero available spaces left. Others noted that customer service representatives were completely unhelpful or unresponsive when handling urgent entry problems. Furthermore, several customers complained about receiving unexpected parking fines despite having active, pre-paid reservations in place.

What people talk about most

Location

Clients share ambiguous opinions on location, noting difficulties with finding spaces and accessing specific... See more

Booking process

Customers had ambiguous experiences with the booking process, noting that it is easy to view parking options... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with unhelpful support,... See more

Payment

People report negative experiences with payment, noting they were charged twice despite booking in advance,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise the quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I used this app and pre-booked my parking, then got charged the full amount to leave the car park. I was trapped in there unless I paid again, and ParkBee support would not help me out. Hoping I rec... See more

Company replied

Rated 5 out of 5 stars

Attending a concert at the Eventim Apollo and still managed to book a parking space on the night with Parkbee - easy to book and pay, simple click to open barriers both coming and going. Only Complain... See more

Rated 5 out of 5 stars

I used Park Bee for the first time this minute and it was excellent. Easy to see the range of parking options (in Edinburgh), book and pay. Really good communication from confirmation of booking to re... See more

Company replied

Rated 5 out of 5 stars

1st time using them and as a typical bloke, I didn't read their instructions on how to use the app. Got charged by parkbee and I paid to get out of the car park. Contacted Parkbee, told them what ha... See more

Company replied

Company details

  1. Valet Parking Service
  2. also in
  3. Online Marketplace
  4. Parking Garage
  5. Public Parking Space

Written by the company

ParkBee is on a mission. City streets are filled with parked cars, while off-street parking spaces remain empty. Together, we can change that. We’re building a dense digital network of off-street parking locations, optimising underutilised spaces and making parking more convenient and affordable. We help drivers find, reserve or subscribe to their perfect parking space. Whatever your need, we have the space for you.

Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(10,118)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Used Park Bee today to park affordably…

Used Park Bee today to park affordably to attend the Utrecht Old Music Festival in center-city Utrecht. Great way to do it! The garage recognized my car's license plate and let me in. Then, I could use my mobile phone to open the separate pedestrian garage door to the street. Coming back idem ditto. Brilliant!

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Almost everything was perfect from…

Almost everything was perfect from finding it to parking etc. however I had assumed that because it read our number plate on the way in it would read it on the way out. So I assumed payment would be automated. Woke up next day to an invoice double what it should have been. A real shame as everything else was good.
I have since had a response from Parkbee who have kindly the overcharged amount. what a refreshing experience.

25 August 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Jason,

Thank you for your review and how sad to hear that almost everything was perfect until the last moment. Please contact support@parkbee.com to make sure you are invoiced the right amount instead of what you have now.

-Team ParkBee

Rated 5 out of 5 stars

Leeds parking

Easy to find using the directions supplied on the message they sent to my phone, I just activated the satnav link and found it no problem.

25 August 2024
Unprompted review
Rated 2 out of 5 stars

The parking was completely dark while…

The parking was completely dark while inside the garage, with no lights switching on whatsoever. That made the experience extremely uncomfortable and usafe.

18 August 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Matilde,

Thank you for your review. I am sorry to hear the lights didn't work. If you not already did, please contact support@parkbee.com to let us know at which location this was. We can inform the owner to repair this after the location is clear.

-Team ParkBee

Rated 5 out of 5 stars

A very positive experience

It was easy to make a reservation, it was easy to find the location to start the navigation from the app to Google Maps. Opening and closing of the gate went without any problems.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Parking sign

The only problem is that there is no parking sign, so you are likely to get lost the first time you go. The rest works fine. Oh, and for Google Maps it is closed, out of service.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!
Show your email confirmation and they park the Car for you and when I got back to the car again they found the car and was easy to get back out again. All went very smoothly.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Let's be real

Parking made easy. Let's be real: parking is super expensive nowaydays. Parkbee makes it a tiny bit cheaper but much easier to park in city centres.

23 August 2024
Unprompted review

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