POOR COMMUNICATION BY PARIS SEINE
We booked tickets for Bastille Day 2024. The written portion of the instructions was unclear. It stated that the meeting point for boarding takes place at the bottom of the stairs of the Musée d'Orsay (on the platforms). Address: 1 RUE DE LA LEGION D'HONNEUR 75007 PARIS (AU PIED DU MUSEE D'ORSAY).
The bottom of the stairs at the Musee d'Orsay was a metro station. Platform means an elevated surface, so we were on the platforms at the Musee d'Orsay. It is actually at the docks, not the platform. This is an incorrect direction. You must go across the Musee d'Orsay toward the small bridge and go under the stairs to the docks. The docks that day were gated off with a lot of security, probably because of Bastille day and the upcoming olympics. After all the confusion that day I asked security where they board Seine cruise they pointed at the docks. We missed our boat ride due to the area being gated off and the misinformation provided by parisseine.com.
1st- Paris Seine should have informed us about the area being gated.
2nd-The instructions should have been clear and stated it was at the docks, not the platform, and that it was located ACROSS the Musee d'Orsay
I called Paris Seine contact number that day, but they didn't pick up, so I emailed them, and they wouldn't provide a refund. They did offer to reschedule. We accepted; however, due to the Olympics the following week, there were no availabilities. We weren't even able to reschedule. They should have AT LEAST offered a partial refund.
Sadly, I cannot review the quality of the ride, but hopefully, to future customers, this information will help that the cruise is located under the bridge and at the docks across Musee d'Orsay.
Reply from Paris Seine
Hello,
We sincerely apologize for the confusion and inconvenience caused by the unclear boarding instructions and the security measures on Bastille Day. Thank you for your detailed feedback — we will update our directions to ensure future guests have clear guidance to the docks across the Musée d’Orsay. We regret that rescheduling wasn’t possible and appreciate your understanding as we work to improve our communication.
The Paris Seine team