How can i say anything about pafumdreams as i have not received my items till yet. If trying to contact at the given telephone number, everytime hear "the number doesn't exist" Sorry
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I have been emailing this company non stop since my Order 140418128 arrived broken on top and also looking like it had been previously used as there is quite a lot of perfume missing from the bottle.... See more
Previous orders have been perfect. Easy website and quick delivery. Always responded to queries on email quickly This order has been delayed and I am not getting responses to my email chasing deli... See more
Great site to purchase, the items that are in stock appear in green, and I have contacted the customer service to see if there was enough product of one I wanted, and all perfect. I have received the... See more
Company details
Written by the company
Bienvenido a parfumdreams – WHERE BEAUTY COMES TRUE. Aquí todo gira en torno a ti: tu look, tu estilo y tus momentos de autocuidado. Desde 2004, nuestra tienda online conecta a los amantes de la belleza en 15 países, llevando inspiración, tendencias y productos favoritos directamente hasta tu hogar. Y desde 2018, estamos orgullosos de formar parte de la familia DOUGLAS. Nuestra misión es clara: llevar la belleza a tu vida cotidiana. Porque sentirse bien y verse hermoso no debería ser un lujo ni un privilegio, sino un momento diario de cuidado personal que puedas disfrutar sin compromisos. Y como la belleza es tan única como las personas mismas, celebramos esa diversidad cada día. Quizás para ti la belleza sea un maquillaje natural o expresivo, una rutina de cuidado para tu piel y tu cabello, o un perfume que refleje tu personalidad. Sea como sea que definas la belleza, estamos aquí para acompañarte con pasión y experiencia. ¿Buscas inspiración para tu rutina de autocuidado, quieres descubrir nuevos productos de tendencia o simplemente reponer tus esenciales diarios de maquillaje, perfume y cuidado, asegurándote siempre el mejor precio? Entonces, parfumdreams es el lugar perfecto para ti. En nuestra tienda te esperan más de 600 marcas de belleza, como Prada, Montale, Lancôme, Armani, Kérastase, Shiseido y Yves Saint Laurent, con una amplia selección de productos: desde clásicos muy queridos y las últimas novedades hasta exclusivas fragancias de nicho. Aquí encontrarás todo lo que necesitas para tu look y tu ritual de bienestar personal, a precios justos y con un servicio en el que puedes confiar. Y porque queremos que tu experiencia de compra sea aún más placentera, te presentamos nuestro programa PREMIUM. Como Beauties’ Best Friend, te ofrece muchas ventajas exclusivas: 10 % de descuento adicional, envío gratuito y entrega exprés prioritaria. Así, ahorras en cada compra y recibes tus productos favoritos aún más rápido en casa. ¡Te deseamos mucha alegría descubriendo y comprando con nosotros!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- 0900 - 535 744
- info@parfumdreams.de
- parfumdreams.es
3.3
Average
2K reviews
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Because my order arrived when expected.
29 August 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The shipment is later than advertised…
The shipment is later than advertised during purchasing.
12 May 2025
Reply from parfumdreams
Thank you for your feedback.
We are very sorry that the delivery of your order was delayed and not as originally stated. We would like to sincerely apologise for this slight delay in delivery.
As a small token of our regret, we have sent you a letter of compensation.
Thank you for your understanding.
Great service…
Delivery took about a week but it was coming from Germany. Products were in perfect condition and I’m very happy with the service!
14 April 2025
Still waiting for the parcel
How can i say anything about pafumdreams as i have not received my items till yet. If trying to contact at the given telephone number, everytime hear "the number doesn't exist" Sorry
12 December 2024
I ordered 2 sets of perfume
I ordered 2 sets of perfume. Both of them arrived without the plastic wrapping and scratched.
18 November 2024
Great site to purchase
Great site to purchase, the items that are in stock appear in green, and I have contacted the customer service to see if there was enough product of one I wanted, and all perfect. I have received the product in 2 days!! ALL PERFECT!!!!
6 May 2024
Unprompted review
Something wrong with this website.I…
Something wrong with this website.I paid an order on November 10 , 3:39 PM.but i don't see it in my profile and i did not get an email confirmation. Money was charged
10 November 2023
Unprompted review
Reply from parfumdreams
Dear Elena,
Thank you for your message. We would like to inform you that if you do not complete all the purchase steps on our website, the payment method blocks the money and does not transfer it to ParfumDreams.co.uk. When this happens, the money is refunded within a maximum of 10-12 working days. Please do not hesitate to contact us again if you have any further questions. We will be happy to help you.
Kind Regards,
Your Parfumdreams Team
Ordered 2 times and it was a good…
Ordered 2 times and it was a good experience, well packaged and delivered on time although it can be a bit slow. The only thing I didn’t like it’s that the courier they use hasn’t email me or text me the day previous to the delivery or even during the delivery day about it, so i wasn’t expecting the package and it was lucky I was at home at the time to received the package.
26 October 2023
Unprompted review
Tried to cancel my order but got no…
Tried to cancel my order but got no response from customer service, they then shipped my order and still they haven’t responded. I’ll never order from them again!!!
16 October 2023
Unprompted review
Reply from parfumdreams
Dear Eva, if you did not manage to cancel your order because it was shipped, you can refuse your order for the courier company to return it to our warehouse. As soon as it arrives at our warehouse we will refund your order to the same payment method with which you made your purchase. Thank you for your patience and understanding.
Horrible return service
Almost two months ago I made an order and I couldn´t pick up my package so it went back to Parfumdreams directly, they have been processing the return for more than one month, and yet I still don´t get my money back.
3 July 2023
Unprompted review
126211570
Número de cuenta personal: 126211570
I ordered a perfume today, I paid by card and give the authorisation. They took the money, but at my pedidos it says zero and the item is still in my basket. I tried to call the number but its not working in Spain?
11 January 2023
Unprompted review
Reply from parfumdreams
Dear Nanda,
We are sorry to hear that you had a problem when you made your purchase on our website.
At the time of purchase, if you do not complete all the steps, the purchase remains in pending status, so the order is not generated. In this case, your credit card blocked the payment and within 10 working days the same payment method chosen will refund you.
If you have any further questions, you can call us on 900 - 535 744 - Mon. - Fri. from 08:00 to 20:00 and Sat. from 09:00 to 12:00. You can also write to us at service@parfumdreams.it
We apologise for any inconvenience caused.
Your ParfumDreams Team.
Got the wrong order about two moths…
Got the wrong order about two moths ago, shipped it back more than a moth ago to get the money back (no possibility of getting the right order) . Still waiting for my money. They suck big time
5 February 2022
Unprompted review
Reply from parfumdreams
We apologize for the inconvenience. We kindly ask you to contact our customer service for us to solve your issue. 0900 - 535 744 or service@parfumdreams.es
No answer to email damaged used product
I have been emailing this company non stop since my Order 140418128 arrived broken on top and also looking like it had been previously used as there is quite a lot of perfume missing from the bottle. No reply no acknowledgement of my emails, no Christmas present for my friend. I am very frustrated at this stage
27 December 2021
Unprompted review
Product availability not guaranteed upon purchase
I bought two products in Nov. 10. Really only wanted one but bought two to receive free shipping. No where on the page did it said product is not available. I received order confirmation via email. In the fine print at the very bottom of long email i see it says the order will be sent out between Nov. 17-20. On Nov. 22 I called and emailed to ask about my order (line was busy) But they did reply to my email and said one of the products in my order is not available. I have two options: 1: wait for 10-12 days to see if it becomes available, 2: get a refund for that product. So then i wrote back and said okay I’ll wait for that product but what able the other products in my order? So they emailed back and said, “ it’s available” and of course i was a bit frustrated by now…. What does it mean “it’s available” is it on its way? Going to be shipped out? So i called the number this time and they picked up. A very nice girl, by the way, and I gave her my details. She started giving me the same exact info as the emails i received and i had to stop her from continuing to ask her…but what about my second product in that order? And she answered, “it’s available” and a frustrated me asked, “well when will you send it” then she said they won’t send it until the first unavailable product becomes available. So i asked what if in 10 days the other product isn’t available again? Will we be in the same situation? So she says it’s their company policy that they don’t do partial shipping since my complete order (57€) qualified for free shipping but the partial order doesn’t.
So after almost 2 weeks of ordering and waiting i was so frustrated that i cancelled the order. I am definitively not waiting 2 more weeks for the possibility of them telling me ( probably i have to contact them first to find out) that the product is not available.
So please be aware of the company’s policies. It seems when you order the product you order is not guaranteed available. Also i was not informed of the unavailable product. I had to call and email them to find out the status. Also If you order multiple products in an order that qualified for free shipping ( min. 50€) but your partial products doesn’t qualify for free shipping they won’t ship it out alone.
So that was my super frustrating experience!
23 November 2021
Unprompted review
Previous orders have been perfect
Previous orders have been perfect. Easy website and quick delivery. Always responded to queries on email quickly
This order has been delayed and I am not getting responses to my email chasing delivery
29 October 2021
Very quickly and well packaged but only…
Very quickly and well packaged but only received one sample :(
15 October 2021
Great service from beginning to end 😊
23 March 2021
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