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Rated 5 out of 5 stars

Excellent service, I purchased one fragrance from them online and the shipping/delivery was super fast. Careful packaging and free samples you can choose, that come with a full bottle purchase. Great... See more

Rated 5 out of 5 stars

My favorite niche perfume boutique. They have a huge catalog that’s always being updated with original fragrances, shipping is super fast and they take the utmost care with the packaging. Such a profe... See more

Rated 5 out of 5 stars

I ordered The Merchant of Venice Gyokuro and the entire experience was flawless from start to finish. Excellent communication, careful packaging, and the fragrance arrived in perfect condition. As f... See more

Rated 1 out of 5 stars

I ordered a gift 3 weeks before Xmas - to Sweden. Something went wrong with DHL, no delivery. Repeated contact with ParfuMaria finally resulted in a refund somewhere in January. Then, end of February,... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Parfumsalon ParfuMaria is een zeer speciale nicheparfumerie gelegen in IJsselstein. In een prachtig gebouw op de eerste verdieping met voldoende gratis parkeer mogelijkheden vind u de allermooiste parfum merken.


Contact info

4.0

Great

TrustScore 4 out of 5

642 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quick delivery, packed safely, generous samples

Delivery (to Germany) was super quick, very well packed and they even included 2 samples (perfume sprays) and 1 sample card. Great shop, can definitely recommend!

22 November 2022
Unprompted review
ParfuMaria logo

Reply from ParfuMaria

Thank you so much for your wonderful review! We’re thrilled to hear that your delivery to Germany was quick and that everything arrived well packed. It’s great to know that you enjoyed the samples as well!

We truly appreciate your recommendation and look forward to serving you again in the future.

Best regards,

ParfuMaria

Rated 1 out of 5 stars

Do not use this company!

After hearing about a particular fragrance and liking the sound of the notes, I purchased this fragrance from their website. The bottle image and description matched the fragrance I intended to buy, and in my haste I didn’t realise the product name was different.
I patiently waited for my fragrance to arrive, only to discover with great disappointment, it didn’t smell how I expected it to! After which I discovered they’d sent the wrong perfume!
It was only after contacting them did I realise their website is wrong and after contacting them, they’re trying to shift the blame onto me & avoid taking any responsibility. Avoid.

27 October 2022
Unprompted review
ParfuMaria logo

Reply from ParfuMaria

Thank you for sharing your feedback. We are truly sorry to hear about the confusion regarding your order, and we completely understand your disappointment. We take full responsibility for ensuring that our website accurately represents the products we offer, and we regret that this experience did not meet your expectations.

We always strive to resolve issues promptly, and we apologize if you felt our response was not as helpful as it should have been. We would love the opportunity to make things right and ensure you are completely satisfied.

We value your feedback and will work on improving our service moving forward.

Kind regards,

ParfuMaria

Rated 1 out of 5 stars

Xmas gift arriving after 2 months, and accusations

I ordered a gift 3 weeks before Xmas - to Sweden. Something went wrong with DHL, no delivery. Repeated contact with ParfuMaria finally resulted in a refund somewhere in January. Then, end of February, the package arrived after all. I informed PM, and they requested immediate and full payment. Even blamed me for accepting the sending. No apologies, just lashing out because I dared to request some compensation. In the end, they offered 10% off, and 5% on the next sale - which obviously never will happen. Worst customer experience ever, and response completely in line with other negative comments on TP. These people seem to only care about themselves, being a customer here is at your own risk.

24 February 2022
Unprompted review
ParfuMaria logo

Reply from ParfuMaria

Thank you for sharing your feedback. We truly apologize for the inconvenience you experienced with your order and the confusion surrounding the delivery. We completely understand your frustration, especially since you were expecting the gift in time for Christmas.

To clarify, we had advised not to accept the package due to the delivery delay, as we wanted to avoid any further complications, and we are sorry if this led to any misunderstanding. We strive to offer the best possible service, and it's unfortunate that your experience didn’t reflect that. We also regret that our response didn’t meet your expectations, and we understand that our offer wasn’t what you had hoped for.

We value all of our customers and want to make sure their experience is positive. We appreciate your feedback, and we will take it into consideration as we continue to improve our services.

If there's anything further we can do to resolve this matter, please don’t hesitate to reach out.

Kind regards,

ParfuMaria

Rated 1 out of 5 stars

Very exspensive delivery!

18 February 2022
Unprompted review
ParfuMaria logo

Reply from ParfuMaria

Thank you for your feedback. We understand that the shipping costs for perfumes can seem high, but due to IATA regulations, perfumes must be shipped as "Dangerous Goods." This requires a specialized shipping method, which unfortunately makes it more expensive than standard delivery options.

We would like to point out that the shipping costs are always clearly displayed on our website before checkout, so you can avoid any surprises.

We hope this helps explain the situation, and if you have any further questions, please don't hesitate to reach out.

Best regards,

ParfuMaria

Rated 1 out of 5 stars

I buy full bottle fregrance and couldnt…

I buy full bottle fregrance and couldnt use my voucher code for samples.. Bad service..

18 February 2022
Unprompted review
ParfuMaria logo

Reply from ParfuMaria

Thank you for your feedback. We understand your disappointment, but as clearly stated on our website, voucher codes cannot be used in conjunction with existing discounts. However, you are welcome to use your voucher code on full-priced items or on future purchases.

We appreciate your understanding and are always happy to assist if you have any further questions.

Best regards,

ParfuMaria

Rated 5 out of 5 stars

What a pleasant experience

After searching for a fragrance that was sold out everywhere, i came across parfumaria. At 1st i was a little nervous spending a bit more on a niche fragrance than what i am used to, especially as i had not heard of them before and it was from outside the UK.
I needn't have worried, from start to finish the ordering process, updates and friendly prompt personable emailed responses reassured me.
Thankyou for my surprise samples and lovely note attached. i will be ordering from you again and recommending you to friends.

A+++++

17 February 2021
Unprompted review
ParfuMaria logo

Reply from ParfuMaria

Thanks a lot Claire for this great review. We do all we can to make our customers happy because we are happy when you are. Enjoy your fragrance and the samples.

Warm regards from the ParfuMaria team..

Rated 5 out of 5 stars

Perfect customer service

Perfect customer service! Very efficient, quick and helpful. Will be happy to come back 😊 and many thanx to ParfuMaria

10 November 2020
Unprompted review
ParfuMaria logo

Reply from ParfuMaria

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. We're always here to help, and we look forward to welcoming you back in the future. If you need anything else, don't hesitate to reach out. 😊

Best regards,

ParfuMaria

Rated 5 out of 5 stars

With love from Sweden

Great product, great service. Slipped me some free samples so might as well slip you a review.

Only thing I'd say is I wish it was a bit cheaper, but I bought it here because it was the cheapest place I could find, afterall. Well, don't spend it all on space cake, my dutch friends.

19 July 2019
Unprompted review
Rated 5 out of 5 stars

Great experience to shop here.

It is such a great experience to shopped in ParfuMaria. If you plan to go to the Netherlands, I highly recommend to visit this store. But you have to make an appointment at least 2 weeks, before the visit. To reach the store, takes about 45 minute - 1 hour from downtown. It took quite an effort for me to reach them. But it's all worth it. I can find most of what i'm looking for, here. They have vast collection of niche perfume, so probably you can find what you need in this store. If you have the chance to visit them, you'll find the perfume from top to bottom. Their place are packed with perfume, on the counter, shelves even on the floor. If you're a perfume enthusiast, you'll be like a kid in a candy store. I'll definitely visit them next time I go to Netherlands.

Maria and her staff are very friendly and helpful. They are very attentive to what you need and will make sure that everything is well taken care of. I have corresponded with them through e-mail several times, and they always answered promptly. If you have the time, I would suggest you to visit the store. But if you don't have the time, you can always order from their website and they will send it to you right away. I highly recommend ParfuMaria for your perfume need.

15 July 2019
Unprompted review

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