Love my new Butter leather Vans! Delivered 2 days earlier than expected with a hand written note from Matt thanking me for my purchase. Nice touch. Will purchase from this site again. Only issue... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a pair of cycling bibs (already over priced compared to the standard RRP)- they were shipped from the UK. Item arrived in Ireland very quickly - however I got a nice surprise from the courie... See more
Paradeworld is the only option when buying hard and soft skate gear. If my local doesnt have it, im happy to know im supporting someone else's local. Skateshops often do not have the funds to prmo... See more
I love shopping with ParadeWorld especially when I qualify for free shipping or free shipping is offered. If I can't find what I want in any of my local skate shops I go straight to Paradeworld to fin... See more
Company details
Written by the company
Shop the best skate stores and brands from one spot. With many products from Vans, adidas Skateboarding, Polar Skateboards, Spitfire Wheels and more.
Contact info
Finsbury Avenue 2, EC2M 2PA, London, United Kingdom
- paradeworld.com
4.1
Great
109 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Needed a brand of hoodie for a younger…
Needed a brand of hoodie for a younger member of the family for Christmas. Much cheaper than another urban outfitters. Service was very efficient- only a couple of days between placing order and receipt. Would definitely use again.
9 November 2021
Reply from Paradeworld
Hi there,
Thank you so much for taking the time to leave us a review. If there is anything we can do to make your experience better please don't hesitate to reach out to our customer service team via live-chat or email at customer.services@paradeworld.com.
Kind regards,
Asma
Parade Customer Service
very good website with good quality
9 November 2021
Great deals
Great deals. Exactly what I wanted in selection. Delt with a good skate shop Town City.
9 November 2021
Good stuff all the time
9 November 2021
Quick and prompt service
9 November 2021
Would not recommend.
I pre-ordered skateboard wheels but the listing didn't indicate a date of when the shop would receive them. Contacted customer service and they told me the shop would get the order in by next week.
After a week I hadn't received updates or a process time. I contacted customer service by email but didn't get a reply, I decided to wait for a week. I copied and pasted the sent email message into their online chat for customer service on their website page and they finally got back to me saying they would "look into it".
Few days had gone by and still no response so I hit them with another message. Nothing. Just a void.
Nearly 4 weeks had gone by and all I wanted was an update of the order. At the end I just requested a refund.
Waste of time.
22 October 2021
Unprompted review
Reply from Paradeworld
Hi David,
Thank you for taking the time to leave us a review.
We would like to offer our sincerest apologies for the less than perfect service you have received from us, as this is never our intention. We can see the product you ordered was on pre-order which is stated in product detail section, before the order is placed. Our team relies on the despatch information provided by our partners, we're extremely sorry if this was not adequate enough and your feedback has been shared with the relevant teams in order to ensure similar issues do not occur in the future.
Once again, thank you so much for your feedback.
Kind regards,
Parade Customer Service
Paradeworld is a scam !
terrible shopping experience with Paradeworld, ordered my shoes on 28th August and i have yet to receive a concrete reply on my shipment after 5 working days. Sent me a DHL tracking code that says the goods have been shipped, but DHL confirmed that no parcel have been submitted at all, only a generated tracking number.
contacted customer service and all i get is we're checking. then they ghosted me after i request for cancellation. Wat is this scam?
4 September 2021
Unprompted review
Reply from Paradeworld
Hi,
Thank you for taking the time to leave us a review.
I am so sorry to hear you had a less than perfect experience with us. I can see our team has now resolved this issue for you. I can assure you this is not a reflection of the service we're capable of offering. We will always strive to resolve any issues as soon as possible. Still, there are instances where our updates will be slightly delayed, such as the weekend when our courier partners are not available. Your feedback is very important to us and has been shared with all the relevant teams at Parade so that we can find ways to prevent issues like this in the future.
Once again, our sincere apologies for any disappointment or inconvenience caused.
Kind regards,
Parade Customer Service
Avoid Parade - terrible experience
Terrible experience ordering from Parade. Bought some Vans for my six-year-old to start school with--Krudco skate shop in NYC sent me the wrong size AND wrong color. I ended up with a sad six-year-old. Talked to Asma in Parade customer service and she was very polite and gave me a paid return slip. I returned the item, and two weeks later after the return was verified as delivered, I've still not gotten the refund. So now I have to waste more of my time contacting Parade again or dispute the charge with Amex. Something's wrong with this company. All I got from them was stress and a bunch of time wasted. They cannot be trusted for the most basic business service and should be avoided.
22 August 2021
Unprompted review
Reply from Paradeworld
Hi Kevin,
We are truly sorry you received the incorrect item, this is never our intention and sincerely apologise for the disappointment caused to you and your child. We can see our colleague Asma did provide you with a return label and a full refund has been processed.
We take your feedback and concerns seriously and will continue to work with our team and partners to ensure we're consistently providing a high level of service.
Kind regards,
Parade Customer Service
Got the wrong order
Got the wrong order, had to pay for the return shipping (which wasn't cheap) and then I find out they do not give refunds for return shipping! So I have to pay that and get nothing in return. Not very helpful. This sucks because the cost to return it was half as much as my item costs, so I am only getting half my money back when it's not even my fault I got the wrong thing!!! I am very unhappy about this and won't be buying from this site again unfortunately.
Update: After I posted this they did reach out and I was able to get this resolved. I still feel it was more difficult than it needed to be but appreciate them fixing it and refunding me.
19 July 2021
Unprompted review
Reply from Paradeworld
Hi,
Thanks for taking the time to leave a review.
We’re so sorry to hear that you had a less than perfect experience from Parade and we’d really like to fix things for you. Please do drop us an email to customer.services@paradeworld.com and we’ll do our best to help.
Asma
Parade customer service team
Excellent service
Excellent service. Ordered a Vans jacket that was sold out worldwide from the US store, and was delivered to me in the UK 5 days later. Recieved tracking details on the same day. Will definitely use again in the future.
13 May 2021
Unprompted review
Great Service.
Great Service.
Just received my purchase, the customer service team were really helpful when I had a question about delivery.
Great range of products to choose from. I would use the site again and recommend others to do the same.
28 April 2021
Unprompted review
Excellent customer service
Excellent customer service. Knowledgable staff. Got my radical venture trucks the next day and some cool free stickers too! Everything was as smooth as you could imagine, like my kickflips
21 April 2021
Unprompted review
Best online skate store !
21 April 2021
Unprompted review
Brilliant
Brilliant. Super quick. Huge range to choose from. Would recommend to a friend.
21 April 2021
Unprompted review
Excellent all round
I've been skating for 20+ years. No skate shop has ever really cracked the online shopping experience until Parade. My original order was out of Stock, the customer service rep (who responded in 10 mins) guided me to a suitable replacement that matched my original order and from there the refunds/reorder process was seamless. Can't recommend enough.
21 April 2021
Unprompted review
Board shipped promptly as always
Board shipped promptly as always. Great dealing with a skater-owned company that knows what its doing and supports skater-owned stores.
21 April 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.