It was wonderful experience talking to Lauraane who is well experience. She will explain everything to you and she makes sure that you understand well. She keeps asking questions if there's something... See more
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See what reviewers are saying
Initially an agent contacted me in French as soon as I ask for someone who was speaking English they gave my information to an English speaker person. They do not insist too much, they recommend diffe... See more
I had a call with them and the representative who spoke with me had an amazing warm personality, very professional at the same time, cares about the customer's need and provided the best guidance. The... See more
I would like to thank Nezih at Papernest, as without his help I don’t feel that we would have achieved sorting the electric connection for our daughter’s flat. He was very patient and took us through... See more
Company details
Information provided by various external sources
papernest, c’est le site 100% gratuit pour souscrire, transférer et résilier tous vos contrats lors de votre déménagement - électricité, gaz, box internet, assurance habitation, redirection de courrier La Poste. Fini le stress lors du déménagement, confiez toutes vos démarches à papernest Vous trouverez ici les avis papernest de nos différents clients qui vous donneront image fidèle de la qualité de notre service. Recueillir les avis sur papernest est très important pour nous permettre d'améliorer constamment nos prestations.
Contact info
157 Boulevard Macdonald, 75019, Paris, France
- 09 80 80 15 25
- service-client@papernest.com
- papernest.com
4.7
Excellent
16K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple efficace compréhension rapidité
19 November 2022
Excellent communication
Excellent communication, seamless process. Very much advised
9 November 2022
Unprompted review
Easy
Easy, helpful, we could move between English and French without any problems. The agent found the best deals and got me up and running in my new apartment in under 20 minutes!
26 October 2022
Unprompted review
Parfait nickel
5 October 2022
My bank recommended I use papaernest to…
My bank recommended I use papaernest to subscribe to different services. I thought in the future, if any problem, I would contact Papernest like and they would deal with the issue. It turns out that after brokering their products, if you want help or solve an issue, it is a nightmare to find someone. Never know who to call, who deals with your issue. I've been trying to get a minor insurance issue solved for a week and have so far sent 3 mails and spoken to 7 different peopple with zero progress.
6 October 2022
Unprompted review
Reply from papernest
Hello,
We are very sorry to hear that your experience with our service did not go well. In order for our team to help you as soon as possible, I invite you to write to us at the following email address: service-client@papernest.com and specify your first and last name.
Lauren from papernest
Super Victor 💪
1 October 2022
Unprompted review
Amazing, simply Amazing!
Amazing concept! Amazing service! Amazing people!
21 September 2022
Unprompted review
Fantastic service by Papernest and Armen!
Fantastic service that was introduced to me by the Garantme service, which are partners with Papernest. My advisor, Armen, followed up consistently on our RDV, and over a period of two days helped me arrange a new wifi box plan, a sim card, and finally an energy and gas provider. Everything was handled for me and made my movement process about 10 times easier - very helpful in the fast-paced life of Paris and the Francophone bureaucracy.
8 September 2022
Unprompted review
Super service
31 August 2022
Très bon service
2 September 2022
Excellent service, rend tout facile
27 August 2022
Unprompted review
thanks this service very nice
1 August 2022
Unprompted review
je trouve cest bien
25 July 2022
Unprompted review
Update
Update - Papernest has done absolutely nothing to help me solve my ongoing issues with Engie.
In the meantime, Engie keeps sending me these enormous bills! I must have called them 10 times if not more. They have sent me 3 different statements with completely made up index!! It makes me wonder if Papernest is getting a cut! AVOID AT ALL COST!
21 July 2022
Unprompted review
Reply from papernest
Hello Kat,
We are really sorry about these bills, but unfortunately we cannot take any action to correct this.
As Engie wrote you in an email, there are in contact with Enedis (the network operator) to help you.
Obviously, we remain at your disposal.
Regards,
Sophie from papernest
Vous m'avez facilité ma vie pour que je…
Vous m'avez facilité ma vie pour que je puisse arrivé a france en trouvant des wifi, carte telephon+internet et electricité. La communication etait tres facile et l'assistante m'a bien supporté et m'expliqué en detail les etapes à faire
21 July 2022
Unprompted review
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