Speedy, efficient delivery, beautifully packed, quality items, which are excellent value for money. Paperchase stationery and gifts have always been unique and exceptional, from your little gem on P... See more
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They have really great high quality stuff however I recently put an online order through and haven't heard anything since. It has been 5 days since they confirmed my order and I have received nothing... See more
I paid for several items from the website. The confirmation came through by email and payment was taken. However, when I received my order there was an item missing which was important to me. I waite... See more
I want to know where my order is and I keep getting emails to ask how am I enjoying my order and how was my experience. I have been a lover of Stationery for years and a loyal fan of paperchase..so sa... See more
Company details
Written by the company
Paperchase is an iconic British brand with a global presence. With all things celebration at our core, we are the (smiley) face of the positive moments in life for customers in more than 125 stores across the UK. For 50 years we have been bringing joy to the everyday through our innovative design-led cards, wrap, stationery and gifts. Our seasonal collections are brought to life using the highest-quality materials from around the world and the talents of our in-house teams in London. We have over 125 stores and concessions across the country and over 20 outlets internationally. Our award-winning website, paperchase.com, makes sure that no one has to miss out, allowing people to shop 24/7 from wherever they are.
Contact info
346-348 Chiswick High Rd, W4 5TA , London, United Kingdom
- paperchase.com
3.9
Great
18K reviews
Hasn’t replied to negative reviews
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I ordered two items
I ordered two items. They took ages to arrive and after I received one I was informed the other was out of stock. It would have been useful to be told about the lack of stock when the order was placed.
16 February 2023
Missing item and waited weeks for…
Missing item and waited weeks for delivery still waiting on item or money back
19 February 2023
My last ever Paperchase purchase and…
My last ever Paperchase purchase and I’ll really miss this company. Have been purchasing from them for decades. Great items in this order as always.
17 February 2023
You did not fulfil my order
17 February 2023
Half the order was missing and took 3 weeks to arrive.
Order took 3 weeks to be delivered. I ordered £52 worth of goods and delivery was short of at least £30 worth of goods that have not been supplied.
As Paperchase will soon cease to trade under its old ownership, this will probably be a nightmare to resolve as there is no direct phone or email communication. I have used their useless chat bot to make my complaint. If no response I will have to to contact the Credit Card company to stop payment.
Right now I just want them to collect what has been delivered and refund me.
17 February 2023
Only part of order received.
15 February 2023
Terrible Service
Of the three pens I ordered only one was delivered. There was no paperwork to say the order had been changed.`
17 February 2023
Easy to order online
Easy to order online. The sale discount was made up by the cost of postage, but I guess that's the way things are. Delivery wasn't the fastest, but the products arrived securely and well packed, and I was notified when delivery was due. The product are very useful and just as I'd hoped.
16 February 2023
Lovely Items as Always💗
• Lovely items
• Good quality
• Well made
• Cute and unique designs
• So sad they are closing down!
30 January 2023
Not received one part of my order the…
Not received one part of my order the rest of it was perfect but I am missing my water bottle
17 February 2023
Not delivered
You keep sending emails to ask me to review my order which I still haven't received ???
17 February 2023
My package is missing items
My package is missing items. I can't find anyone to contact to enquire.
1 March 2023
USELESS!!!
USELESS! Not received my delivery! No contact number! STILL WAITING to hear back from customer service!
2 March 2023
Order hasn’t arrived
I ordered on 17/2, it is now 2/3 and it hasn’t arrived, they have said half of it is on the way.
No reply from customer service request.
2 March 2023
Not received my order but keep getting…
Not received my order but keep getting asked to review my experience. Clearly not good.
Update:
The day after I posted this review I received an email from Amazon shipping to say my order has been shipped.
Second update:
Parcel received and I only have 2 of the 6 items I ordered and these seem to be the cheapest items of the 6. No other information provided about my other items.
Final Update:
I was contacted by paper chase yesterday after replying to my order email and said all I received was ‘X’ but nothing else and I have now received a refund for the missing items.
1 March 2023
Missing items
1 March 2023
Incomplete order
Three items (the most expensive ones) didn’t get shipped with my order. I have been charged and yet they were not included in the delivery.
28 February 2023
Order never received
15 February 2023
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