Panda Drum Reviews 

381
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful sound and high quality of the instruments, noting how incredibly easy they are to play and enjoy every single day. Additionally, people often highlight the exceptionally helpful customer support, mentioning that the team offers prompt assistance whenever questions or small issues arise during the ordering process. Some reviewers were not happy with the delivery service, noting significant shipping delays, tracking problems, and missing items from their recent orders. A few other people also felt that certain instruments produced a tinny sound or arrived with minor defects that required further attention.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful sound and high quality that bring joy to... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Quality

People report positive experiences with quality, highlighting wonderfully made instruments that produce... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers praised fast shipping,... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised the quick shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

●●UPDATED REVIEW 10/22/25●● After some hiccups with my order customer service reached out and went above and beyond to make things right. Great product and outstanding customer service. Thank you... See more

Rated 5 out of 5 stars

This company does everything well! From packaging to quality control and after-purchase follow-ups, they've been a dream to work with. I bought these Panda drums for my daughter to use in her Alter... See more

Rated 5 out of 5 stars

I needed to correct some details the about the "ship to" address for my purchase, and I was already thinking oh-oh...! But to my joy, finding an understanding person (Sean) to communicate with was eas... See more

Rated 5 out of 5 stars

I received excellent support and information on how to use the Panda Drum. I have grandchildren that are enjoying it as much as I am. It puts their minds in a happy place and mine too. I also came u... See more


Company details

  1. Musical Instrument Store

Written by the company

Create the most soothing sounds within minutes. Find your stillness with Panda Drum.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

381 reviews

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4.6

All reviews

(381)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your small team are Giants in my eyes ! giants in my eyes…

Your small team are giants in my eyes and heart ! From the moment I opened the box and played the drum to the moment I gave it to my grandson it was pure joy ! Sounds of peace, love, joy! And a child who loves it so much he plays it everyday …. Thank you for being good and honest with your advertisements … this is a wonderful tool for anyone and everyone.
I am buying a few more (one for myself and two for Christmas gifts)…
I recommended this to others already ! (Including a memory care center where I volunteer)

15 June 2026
Rated 5 out of 5 stars

I love my new Panda Drum Pro

I love my new Panda Drum Pro! It has such beautiful, rich, relaxing tones. It is a quality piece and I appreciate all of the extras this generous company provided (drumsticks, songbook, carrying case, etc.) A win for sure!

12 June 2026
Rated 5 out of 5 stars

I ordered the wrong item by mistake

I ordered the wrong item by mistake. Jessica made the exchange process simple... and followed up with me at various points throughout the process to make sure I was up to date on the status of the return receipt, the replacement item order placement, and the shipment delivery.

23 June 2026
Rated 5 out of 5 stars

Drum is great!

Drum is great!! Music book that comes with it is in too small of print. Difficult to read & play. The drum is beautiful & sounds fantastic.

6 June 2026
Rated 5 out of 5 stars

I love the drum

I love the drum. However, the “song book” that came with it is in such tiny print. It is useless. I would’ve hoped to have received a regular sized print song book with the drum.

4 June 2026
Rated 5 out of 5 stars

Beyond my expectations

Beyond my expectations! This Drum is SO well made. It is BEAUTIFUL, and the sounds are heavenly. But the best part is the effect it has on the nervous system ..very calming. I just ordered my second one for ME. First one was for my grandson with ADHD. I teach small children,and can't wait to use it in class! Delivery was great. Well done.

29 May 2026
Rated 5 out of 5 stars

Great experience!

Before ordering, I had a few questions. I received a personal message within hours, fully answering my questions. I ordered right away. Drum shipped within 24 hours and was received in 3 days. My wife loves her Pro model and can’t wait to get into it fully. Thanks, Panda!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Our shipment was undeliverable due to…

Our shipment was undeliverable due to an error in the address. I contacted Customer Service, and they were fantastic! They corrected the address and reshipped the order. Then they tracked it and double-checked with me that it was delivered. Best service ever. Thank you

13 June 2026
Unprompted review
Rated 5 out of 5 stars

I bought the panda drum for my…

I bought the panda drum for my grandchildren and they both loved it that they needed to have their own so I purchased mini panda drums for my granddaughter and my grandson and they absolutely love it. It seems like they really get into playing it and I love watching them experience new rhythm new sounds. It’s a great drum.

6 June 2026
Rated 5 out of 5 stars

Great products - excellent customer service too!

The drums that I purchased from PandaDrum are great! I got one for myself and one for my niece (3 years old and LOVESSSSSS it!) and couldn't be happier! My order was quickly processed, had an update with my order that was professionally and quickly handled, and I am completely satisfied!!

21 May 2026
Rated 5 out of 5 stars

This Panda Drum was way better than I hoped for.

I ordered a drum from Panda and immediately received an email thanking me for the order.
Then I received another email giving updates on delivery time. They kept me informed while I waited for the delivery.
I wasn’t used to the service and appreciation. It helped me know and trust the type of business they are. After delivery I was again impressed with the care of packaging and presentation. I was amazed at the quality of the drum and components. Having collected many drums over the years I had favorites.
The beauty and wonderful sound of this drum immediately made it my all time favorite.
I wish more companies would conduct business this way.

2 June 2026

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