My granddaughters and myself Love our drums! Working with the Staff at Panda Drums has been a dream come true! So helpful in making this experience a success! The drums are truly a well made lovely... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Create the most soothing sounds within minutes. Find your stillness with Panda Drum.
Contact info
8 The Green, STE 4000, 19901, Dover, United States
- contact@pandadrum.com
- pandadrum.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sadly the drum I purchased had several…
Sadly the drum I purchased had several tongues that were tinny or flat. I purchased a different brand from Amazon for 1/3 the price, that sounds better. I think all your hype that you get what you pay for (ie the sound is better than any other cheaper drum) is over stated and misleading. I was willing to pay the higher price because I believed your claim. I was very disappointed... The panda drum was simply not worth the additional $100 I spent.
Would love to have a bigger one as…
Would love to have a bigger one as well….maybe someday!
I was happy to order 2 of the mini…
I was happy to order 2 of the mini Panda drums as Christmas presents for a neighbors children. I did not immediately open them but then realized I wanted to hear the very melodious sounds like in the ad. I only opened 1 and upon trying it, the sound was more tin like than melodious. I do believe the children will enjoy them though.
I gave this to my grandson for his 3rd…
I gave this to my grandson for his 3rd birthday and it was a huge hit! In fact, his 9 year old sister became obsessed as well! Can’t go wrong with the Panda Drum. Kind of makes me want to get one for myself! Evidently, very calming. Highly recommend.
excellent customer service
The drum arrived on time, looked nice, and came with a handy carrying case. Unfortunately, my grandsons only played with it a few times and didn’t get interested, so I decided to return it.
I was very upset to discover a $16.48 handling fee and a required return shipping label that would make the total return cost over $50.
After I posted a review expressing my frustration, the company called the next day. Their representative listened, acknowledged the unexpectedly high return cost saying they hadn't expected my return costs to be so much, offered a full refund, and waived the return shipping fee.
I’m sorry the drum wasn’t a hit with my grandsons, but the company earned five stars for its outstanding customer service!
My 13 year old put her tablet away to play this drum!
I was surprised how quickly I received my Panda Drum! I ordered it and it arrived in less than a week!
I originally bought it for myself, but my 13 year-old daughter has already laid claim to it (LOL!) She put her tablet away just to play the drum! Very rarely will she give up her limited tablet time.
I really don't mind that she's claimed it for herself though... as long as I get to hear the beautiful sounds of the drum that's all that really matters. Also, anything that gets her off the darn tablet is a win in my book! It's so calming and relaxing, I'm seriously thinking of buying a second one.
Customer service is fabulous!
Aimee and Emma are fabulous! They were so helpful with my issue (concerning a mallet) and great at communication.
Panda Drum- the actual product and customer service has been a wonderful experience. I would recommend anyone to purchase a Panda Drum (we are loving ours) and don’t be hesitant to contact customer service, if needed. They are so friendly and helpful.
I've answered these questions
I've answered these questions. I'm looking for learning tools before I make anymore investments. Thank you Jesus⁷
Received ongoing care, support, and interest in my experience.
I received excellent support and information on how to use the Panda Drum. I have grandchildren that are enjoying it as much as I am. It puts their minds in a happy place and mine too. I also came up with an idea for the trim around the drum and Lucy was extremely receptive of it and was going to share it with management. This shows that they take their customer ideas in a genuine way. From the time I made my purchase I received feedback and interest in my experience with the company, this is beyond unusual. They wanted to make sure that everything they did went well for me. Imagine if they take the time and do this for everyone, truly incredible customer "care" & professional help. Amazing, amazing company and team.
Love my Panda Drum
I love my Panda Drum! The tones are pleasant and helps me relax. It was easy to order and any question I may have had was answered promptly. My order was well packaged and I received updates as my package was in delivery. This company is very customer friendly and encourages feedback.
Purchased as a gift to my Son and his…
Purchased as a gift to my Son and his family living in Ireland. The three kids Grandmother is an accomplished Church organist. When my son was leaving for College at Texas A & M. I bought him a guitar and a VHS tape showing how to play a guitar. I told him to get a girl in College he would need a dog or play a guitar. Living in form would not allow dog. So he taught himself how to play. Now with drum he could teach his children. On day arrived, open box and not long later video called me. There sitting on living room floor was 5 year old with one hand playing “ Twinkle Twinkle Little Star”. Then then Grandson (6) with two hands played. The youngest is just 2 so think the drum will get played often.
I really couldn’t afford the Panda…
I really couldn’t afford the Panda drum, but my 5 year old great granddaughter is having major problems calming down at home and at school and nothing was working. This thing is amazing and wish I could afford another one for her brother, but I can’t. They are trying to share but that doesn’t work too well. It is definitely worth the money.
The Panda Drum …
The Panda Drum is beautiful and wonderfully made. My grandson.who is 3 and autistic took to it right away. We both enjoy playing it at the same time. Beautiful sound comes out of it. I highly recommend this drum.
My 10-year-old loves playing this drum
My 10-year-old loves playing this to calm herself down. It's not too loud and it's not as frustrating as a traditional instrument.
I love my Panda drum’s soothing and…
I love my Panda drum’s soothing and varied sounds, it truly is meditative and centering, even after only a few minutes!
This company does everything well
This company does everything well! From packaging to quality control and after-purchase follow-ups, they've been a dream to work with.
I bought these Panda drums for my daughter to use in her Alternative Learning classroom and she's excited to try them out. The quality of the drums that I bought are second to none and the care in packaging shows that the Panda Drum company is serious about their product.
The Panda Drum is so peaceful
The Panda Drum is so peaceful. Not loud at all. My sweet little guy can play it in the living room while we are watching tv and it’s not a bother at all! He is so calm and relaxed when he plays the drum.
Customer Service is amazing…
I was originally not satisfied with my order in Dec 2025 and left a review stating that fact in Sept 2026 after finally opening the pdf songbooks.
Jesus from Panda Drum contacted me after my review. I was not very clear about what I was disappointed with and he was able to sort things out after a few phone calls and emails back and forth between us. I received 2 new drums and songbooks to match the mini drums I had purchased.
Jesus went above and beyond normal customer service and made things more than right with me. He was a pleasure to work with and I am totally happy with Panda Drum and highly recommend this product.
These drums are truly magical!!!
I bought two drums for my nieces. Age 7 and nearly 4. They were simply awestruck to receive them. The 7 year old Penelope said, ‘wow, this is a very special kind of toy…well it’s almost magical! The sounds make me feel like I’m floating on a cloud, and the next minute like I’m riding the gentle waves on the lake.’ The 4 year old Autumn said, she felt ‘like her whole body was smiling…and the kitty liked it too!’ These drums will be carried through their lifetimes, never to be outgrown. Can any ‘toy’ claim that? Simply Ageless. After the birthday party the parents were caught creating their own unique tones bringing the evening to a serene, gentle close. The girls then insisted on taking the drums to bed with them, and drummed themselves to sleep. These instruments are in fact truly magical!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








