I ordered for my son. Being a tourist, I didn’t know about the ice cream so asked the lady at the desk for help. She was busy with her phone and did not even look at me and pointed me to the pictures... See more
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See what reviewers are saying
We did the Pan n Ice masterclass-1 today at Westfield White City. Both our girls really enjoyed the experience. They enjoyed trying different flavours and understanding the technique. It is good val... See more
One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's... See more
Company replied
We done the pan of ice at Westfield shopping centre. First got served by a gentleman who to be honest was quite rude and abrupt. We still carried on as it was the kids first experience, we got serv... See more
Company details
Written by the company
The UK's original ice cream roll company - we make ice rolls 'in front of your eyes' within a fun, playful environment within 60 seconds! We also a DIY kit so you can now make these delicious treats from the comfort of your own home!
Contact info
221 Workspace Group (Canalot Studios), 222 Kensal Road, W10 5BN, London, United Kingdom
- info@pan-n-ice.co.uk
- pan-n-ice.co.uk
3.7
Average
213 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Take long cause they talk too much
25 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Aamina,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Great taste for my wife's birthday
I am happy with your ice cream roll that I purchased on my wife's birthday. She likes the ice cream roll very much. Thank you Pan-n-ice for the great taste
17 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi John,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
It was an amazing experience
24 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Likith,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Reply from Pan-n-Ice
Hi Marianne,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Reply from Pan-n-Ice
Hi ikram,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
so effing slow
full que and one of the workers spend ten mins making one fore herself.
we went back again and there were only like 5 people in the que and it took like 20 mins to get one order.
painfully slow and tedious. wouldn't recommend
22 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Christina,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Awesome Taste
Very good Service and Pan Ice was upto mark. Will definately visit again. I can still feel the taste.
21 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Bikash,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
really nice customer service and severs…
really nice customer service and severs and watching the icecream rolls be made was thoroughly satisfying they tasted amazing with bursts of flavour 10/10 recommend
20 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Nessa,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Amazing i total recommend it
19 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Giannis,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
It’s was so good
It’s was so good, the staffs was really great and friendly
19 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Hrithik,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Reply from Pan-n-Ice
Hi Joy,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Yummy treat
I had the G.O.A.T. and it was very delicious. They also accommodated a substitution. 4/5 ⭐️ just because the queue was long (23 minutes).
18 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Alexandra,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
the service is very good and the ice is…
the service is very good and the ice is so delicious
18 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Lynnet,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Amazing ice cream palour
This was very yummy I had you know you want it and it was really tasty
18 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Daisy,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Great ice cream
Great ice cream. Very unique. Bit of a wait on busy days but totally worth it!
17 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Reply from Pan-n-Ice
Hi Molly,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Lovely staff member
Lovely staff member, she was really nice & didn’t hesitate to answer questions. The ice cream was really good too!
16 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Chrissy,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
The best!
Best place for ice cream in London. Expirience that every tourist need to come and eat it😻😻😻😻😻
15 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Ella,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
The taste is immaculate and the customer service is great
The taste is immaculate and the customer service is great, really quick and made exactly what I wanted, me and my friends were fully satisfied with the taste and presitation of the ice cream and we are definitely going to come back again :)
15 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Lucy,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Tried multiple flavors all are too gud
15 June 2023
Unprompted review
Reply from Pan-n-Ice
Hi Rohit,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
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