I just recently purchased a jts 12mak t_1 shotgun for home defense ,the had rust on it and red buffer was missing . This a new gun. Now I have to pay 15 dollars plus shipping for a part that the gun... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Huge Selection of AR15 Uppers, AR15 Parts, Ammunition, Handguns, Rifles, Shotguns and Shooting Accessories at Great Low Prices
2121 Old Dunbar Rd, 29172, WEST COLUMBIA, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You are always professional and Kind, your customer service is the best of the best
Outstanding Service and the professional staff member Rakeivius was very helpful.
Let me just start by saying thank you Palmetto State armory. You guys doing an outstanding job from start to finish. You guys got the best pricing and the most awesome stuff around. I installed a 22EZ trigger on my Ruger 1022 and let me tell you, I need more magazines. Thanks again Palmetto. I’ll be back.
I enjoy shopping with PSA. I can always find what I’m looking for at a very reasonable price. I also enjoy customer service my orders get here on time. Highly recommend them. I have my son and Brother shopping there now. Thank you.
Easy to get a person on the phone who provided all the help needed. First time having any kind of issue with a PSA product. 99.9% positive so far.
I thought my order wasn't delivered as claimed, so I contacted customer service. Jessica was very pleasant and patient with me by sending a photo of the package sitting in my chair under the carport. As soon as I saw it I realized I screwed up and placed the package inside as I needed to leave. While out I received an email stating my order was delivered. When I returned home I saw no package and called customer service to express my concern. As I was expecting delivery of different items I thought the package was from someone else. I apologized and explained my mistake. She was understanding and polite. She asked if there was any other areas I could use assistance. I thanked her and she thanked me for choosing PSA. This was easily the best customer service I experienced. I will definitely return to PSA when the need arrives.
Great service, always has friendly staff ready to help with whatever I need. Top notch customer service!!!!
I placed an order 10 days ago. As of today The status on your site showed my order as processing and not yet shipped. I called and was told that it had shipped and was at your store in Myrtle Beach ready for pickup. Why have a status page in your site if it’s not kept up to date?
Made me feel welcomed and worker was very professional.
Overall good service fairly timely delivery products have come like they should. I did order a pistol. I was a little disappointed in and it broke and I’ve sent it back and I’ve emailed several times to see if it’s come in and try to get it fixed or replaced and sit back quickly, and I have had no response Which is aggravating but other than that I bought a lot of things and so far I’ve been satisfied
Donald was very knowledgeable and helpful. His answers helped me to make a decision on which 9mm PCC to get. Thanks again for your help.
The customer service rep whom I spoke with was professional, accommodating and kind. It was a very easy and pleasurable experience with him in changing the FFL for shipment of my order. He should be commended for upholding PSA’s already very good reputation.
Thank you for your passion to manufacturing the best equipment, as well as supporting the sale from presentation to payment. I’m a huge fan, and a very happy customer.
The woman I spoke with on the phone today we very helpful and very respectful!
I am very pleased with PSA in every way. Customer service is spot on. Employees in the stores are always ready to help and very helpful. I love the lifetime warranty on all PSA firearms and the unlimited supply of great deals on the online store. Keep up the good work PSA.
Janet was very nice and took care of me
Very nice person answers the phone,Very knowledgeable and will answer all questions you might have. Thanks bob...
Thanks Ronnie, now I can pick up my Kel-Tec P 17. Now get some remedial math for your computer!
Great company, great service, and great prices. Love everything about Palmetto State Armory.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.