Palletcourier Reviews 15

Reply from Palletcourier

Feb 1, 2021

you were paid in full for the damaged item, I have explained everything to you.

you signed the delivery note as "received in good condition" then expect the insurance to pay for ALL your goods, doesn't work like that, you got paid in full for the TV replacement, the insurance company will not pay for EVERYTHING to be replaced

Reply from Palletcourier

Feb 1, 2021

you didn't tell us it was a BONDED warehouse and the goods can't be released due to Brexit

Reply from Palletcourier

Feb 1, 2021

you were paid in full for the damaged item

Reply from Palletcourier

Feb 1, 2021

you were paid in full for the damaged item

Reply from Palletcourier

Sep 16, 2016

Thank you for your review, however you are not providing the correct details for your booking.
We were contracted to collect your items from Milan, items need to be secured to the pallet for transit to avoid any damages.

The driver arrived to collect the pallet but it EXCEEDED the maximum allowance and simply would not go on the vehicle as it was too high. Your items were split down onto two pallets making it possible to transport your items safely from Milan to Italy.

As you had only paid for 1 pallet to be collected and it turned out to be 2 pallets of items - there if of course the additional shipping costs to pay - this information is clearly laid out in our terms and conditions of carriage. Your stuff did fit on one pallet as you have said - however your stuff was way too high.

The vehicles don't come with fork lift trucks - but manual pallet pump trucks, this is standard procedure for the haulage industry, therefor the comment regarding the driver not having a fork lift truck is irrelevant along with the use of a euro or standard pallet size - we accept both for transporting goods throughout Europe.

We have also not made any threats to you. We did advise that the additional charges incurred needed to be paid before we could make delivery. For example you don't pop to the post office with 2 letters but only 1 having a stamp on it and just expect the letter to be delivered regardless - the same applies to pallets.

With regards to the damages - our apologies to you if any of your items incurred damage during transit, you can simply contact us and advise us of this, this is the first time we've been informed of any damage being incurred, your goods are covered by the standard RHA Road Haulage Association, we simply need to be told so we can raise a claim with our insurers.

Reply from Palletcourier

Sep 16, 2016

Hi Mark
Thank you for your review, we strive to provide a good service for our customers. As with any business - in particular the haulage industry, things can happen that are totally out of our control, however, we do our upmost to ensure any problems are dealt with swiftly and customers are kept up to date with their booking.
Thank you & Regards
Rhondda

Reply from Palletcourier

Sep 16, 2016

Hi
We don't steal money, if we've not collected for whatever reason (possibly you booked on the wrong service) we would always refund. We are not out to rip people off and take money for no service.
Rhondda

Reply from Palletcourier

Sep 16, 2016

Hi
That is correct with collections of engines and/or gearboxes - they need to be booked on our "residential engine / gearbox service".
Garages, scrap yards or other car part dealer shipments go with a different carrier than any other property be it a warehouse or a residential address.

Our standard carrier (palletways) will only accept collections of engines / gearboxes from garages, scrap yards or other car part dealers --- they review each collection point and senders have to be approved by them before they will make the collection.

Whereas our carrier for the "residential engines / gearboxes" will collect from all other properties - however as some residential addresses are difficult to access they use smaller vehicles which are not as cost effective as a 40' lorry would be, hence the small charge to cover these overheads.

We do apologise if you feel you have had a bad experience with us - everything was explained clearly in our correspondence that you had booked on the wrong service - no service was provided as you did not want to pay the extra cost, a full refund was issued immediately.

However, thank you for your review - we will look into making the notes on residential collections easier for customers to understand to hopefully avoid repeats.
Rhondda

Reply from Palletcourier

Sep 16, 2016

Hi
thank you for your review.

We received your booking and immediately advised you that you had booked on the wrong service and that your order was on hold awaiting a reply from you if you wanted to proceed and pay the extra £12 for residential engine collection or cancel the order and have a full refund. You took 4 days to reply to us by which time we had refunded your money and cancelled your order.

If we do not hear from customers within 3 days we will always refund the money paid for the service and cancel the booking to enable the customer to decide on how to proceed.
Rhondda

Reply from Palletcourier

Sep 16, 2016

Hi Ben
Thank you for your review, we appreciate your comments.

I have taken a look over the correspondence for your order and can add to your review above the following:

30th March your order was received - no details of pallet contents so we contacted you immediately to request this information, you replied the following day to advise:
"The pallet has used car parts. They are free from oil and are clean. Ben"
We asked you to confirm the parts were packaged as per the "packaging guideline" emailed to you - you took a further 2 days to confirm this to us.

Once we had confirmation from you - we proceeded to arrange for your collection and delivery, this was completed within the timescales we notified you of and on the exact dates we advised.

Your pallet was collected and scanned onto the vehicle at:
Scanned on to vehicle pmcs113 at depot 107 TRUNK RUN 08/04/2015 @21:25pm

The delivery depot called to arrange the delivery with the recipient:
BOOKED IN 10/04/2015 17:00 - Ref: X, Name: JASON 09/04/2015 @12:12pm

The pallet was then scanned out of the hub and onto the vehicle the following day for delivery, a proof of delivery has been provided to you also:
CLEAN POD 4102 - Signed by: Summer @ 16:51 2015-04-10 10/04/2015 @16:51pm

Ben - we are not scam artists, we did ship your pallet and provided this information to paypal. I would advise that you contact the "other company" to get your money back as they clearly have not provided the service you paid them to do.

We provided the service - we need to be paid for this, we are unfortunately not in the position to provide free services. Thank you again for your review.
Rhondda

Reply from Palletcourier

Sep 16, 2016

Hi
Thank you for your review. Unfortunately cannot provide any comments on this as there is no full name or reference number to enable me to investigate why there was any issues with your order.
Rhondda

Reply from Palletcourier

Sep 16, 2016

Hi
Thank you for your review.
I have gone through the correspondence relating to your order and can see that we did request a photo of the items on the pallet - as with other reviews above, engines and gearboxes do need to be packaged correctly to avoid leakages on other peoples pallets and vehicles, leakages can cause major damage which is costly to clean up.

We have had engines and gearboxes leak onto pallets containing food items and clothing for example, who would be responsible for paying compensation to the owner of the pallets damaged by a leaking engine/gearbox? certainly not the fault of the depot, driver or ourselves - however, do you think the shipper would pay? not likely!!!

This is the reason we need to ensure that the item is properly packaged and secured to the pallet for transit - this is for your benefit also, if the depot pick up and the engine does leak in the vehicle or depot - then the depot will retain the pallet until the clean up charges have been paid, this can be anything up to £100 depending on the amount of damage caused.

We did not collect your pallet as you would not provide the photo evidence to us that the engine was packaged correctly - maybe it wasn't packaged correctly for transit so you could not provide the photo!!!

Therefore we cancelled your order, notified you of this and refunded you in full....we do not charge if the service has not been completed..
Rhondda