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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the service for its efficiency, finding the booking process easy and the collection and delivery reliable and on time. People appreciate the good pricing and the provision of bike boxes and packing materials, which simplifies the preparation process. Reviewers often highlight the use of APC couriers as a positive aspect, noting the careful handling of goods. However, some customers also noted significant issues with delayed collections and deliveries, with some parcels taking much longer than expected. There are complaints about drivers not attempting collection, vans being full, and difficulties in contacting customer service, as the company uses third-party transporters. A few other people also felt that there were unexpected charges for oversized parcels or additional fees for rebooking, leading to dissatisfaction and a perception of poor value.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reporting positive experiences such as efficient... See more

Service

Reviewers mention ambiguous feedback about service, with some customers reporting excellent and efficient... See more

Price

People report ambiguous experiences with price, with some reviewers finding the pricing to be awesome, good,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Paisley Freight advertise bicycle shipping so I would say it's reasonable to assume that a standard bike box used to ship bikes would be within their maximum size. It isn't. I got charged an extra £20... See more

Rated 5 out of 5 stars

I had a bicycle collected from Plymouth and shipped to London. It arrived the next day safe and sound at the time they notified me it would be arriving. Paisley were recommended on a cyclist forum. I... See more

Rated 5 out of 5 stars

Heard about Paisley Freight from my son-in-law, (who uses them all the time) but was sceptical as they were the cheapest by far for my item. It was very easy to book online, they picked up the item... See more

Rated 5 out of 5 stars

I want to report an excellent experience with Paisley Freight. I bought a mountain bike on Ebay and arranged to have it shipped to me in Scotland from Kent. The price was good, they provided a bike bo... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Paisley Freight offers a Nationwide and European delivery service for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services. We understand that the cost of delivery is important, for businesses and individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.


Contact info

3.0

Average

TrustScore 3 out of 5

741 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Be carefully with this service!

Be carefully with this company before you using their service Read the Terms and Conditions before you buying Liability cover, they have a list of goods that not include in Liability Cover. The owner are fully responsible for product, if your goods arrived in damaged condition you will be responsible not this service😀

28 May 2024
Unprompted review
Rated 4 out of 5 stars

Why not 5

Why not 5? Because I was booking ina rush and I feel slightly mislead by their website. I thought it is a dedicated courier for alloy wheels etc, believing they are using some kind of racks for non boxed wheels with tyres. Lucky me, the seller wrapped to wheels correctly and the wheels arrived undamaged in APC van

15 May 2024
Unprompted review
Rated 5 out of 5 stars

I’ve used Paisley Freight a number of…

I’ve used Paisley Freight a number of times over the years and they have not let me down. They picked up 2 separate large 30kg and 10kg package yesterday morning in Staffordshire and delivered to me today in the allocated time slot. Could not have asked for more.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Good price, Helpful Staff, Super quick delivery

Good price. Quick response to email questions. Friendly helpful staff at Paisley Depot. Dropped parcel at 5pm was delivered 10am next morning. Perfect.

I didn't have a lot of choice for carrier due to the size of parcel and was a bit nervous given some of the previous reviews, but had an excellent experience.

19 April 2024
Unprompted review
Rated 1 out of 5 stars

Shambles courier service

Shambles courier service. Paid almost £100 for delivery which was meant to be delivered next day... one week later bike is undelivered still which is an absolute joke. Sent few emails and there is no update whatsoever, thought evri was the worst courier but paisley freight knocks it off the podium and takes the gold

If you charge someone extortionate amount of money to post something i expect to get what i paid for. Now i got an ebay complaint due to the incompetence of these fools. Stay away

2 April 2024
Unprompted review
Rated 1 out of 5 stars

Steer well clear

Steer well clear, paisley sub contract the deliveries.

I paid for 5 16” alloy wheels to be delivered, wrapped in loads of bubble wrap and parcel taped in cardboard boxes. They came battered, ripped, damaged and manhandled.

Quote to repair was £140 but would not pay the full amount.

A complete waste of time sending emails and don’t do telephone calls.

Be very careful…

29 March 2024
Unprompted review
Rated 5 out of 5 stars

First time using Paisley Freight

First time using Paisley Freight, faultless from order to delivery. Order Exhaust Monday, picked up from Rugby Tuesday, delivered to Edinburgh Wednesday. Brilliant service and excellent price

27 March 2024
Unprompted review
Rated 4 out of 5 stars

Absolutely rapid bike delivery for a fair price

I shipped a (dismantled!) tandem from the APC Edinburgh depot to Bristol in less than 24hrs. The box had clearly been handled with care and the courier at this end was polite and helpful. Slightly clearer emails confirming I'd booked drop-off (rather than collection) would be my only suggestion, but overall a great experience for a fair price.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Wheel Easily done

Easily done. APC driver was prompt with pickup. All went with ease as I was well informed with progress throughout delivery process.

5 March 2024
Unprompted review
Rated 2 out of 5 stars

Paisley ok courier choice is rubbish

Good price but then they outsource it to APC who are useless. Meant to be next day arrived the day after. Left instructions on where exactly to leave the wheels. Must have been too far for the lazy driver to bother walking to put them where I requested. If you are a courier who cant be bothered to walk maybe it is the wrong job for you?

29 February 2024
Unprompted review
Rated 5 out of 5 stars

On time, no damage, good pricing policy.

4 off Wheels with tyres arrived in the morning after being picked up a long distance away the day before. Arrived with all packaging intact and undamaged. Second time I have used Paisley Freight and would use again. Very fair pricing policy.
Very happy.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Yep the service provided was a pretty…

Yep the service provided was a pretty slick operation x4 steel wheels delivered over night and on my door step before mid morning with no hiccups have used in the past for bike carrying and was also a hassle free experience! No complaints from my self ! 5stars from me

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Spot on service

Great communication, collected when they said they would and delivered by lunchtime the next day. Perfect and well priced.

27 February 2024
Unprompted review

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