Paint & Paper Library Reviews 611

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the paint, noting its rich and creamy consistency, excellent coverage, and beautiful, intense colors that often require only one or two coats. Many appreciate the efficient service and prompt delivery, with items frequently arriving quickly and securely packaged. The packaging itself is often highlighted as beautiful, sometimes including thoughtful additions like a paintbrush with sample pots. However, some customers experienced issues with orders not arriving or being significantly delayed, causing inconvenience. There were also instances where the paint color in the larger tin did not match the tester pot or the online images, leading to dissatisfaction. A few people also noted that the paint required more coats than expected or that the finish was not as durable as desired.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, rich colors, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the paints for their rich, refined... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and speedy delivery, with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process on... See more

Service

Clients share positive opinions on service, consistently highlighting excellent service, quality, and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since I tried Paint and Paper Library paints in one of my room, I just do not wish to use any other brand. The decorators love the paint too due to its low VOC and due to owning an older home, I n... See more

Company replied

Rated 5 out of 5 stars

My only issue is the waste - time, lids, paint , packaging and postage. It would be far more environmentally friendly if we had the option of paper samples, as Crown paints have now perfected - they u... See more

Company replied

Rated 5 out of 5 stars

This is the third time I have bought paint from Paint and Paper Library and I have never been disappointed. There is no question this it is pricey, but you definitely get what you pay for. The densit... See more

Company replied

Rated 5 out of 5 stars

Easy to order, tester pots came quickly and were packaged well with a little brush. No postage fees which was really helpful as we had to order another different tester a few days later. Paint seems v... See more

Company replied


Company details

  1. Paint Manufacturer

Written by the company

We offer a refined palette of 180 unique paint colours in five superlative finishes, all of which are manufactured to exceptionally high standards in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

611 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Asked for a paint swatch booklet

Asked for a paint swatch booklet, came very quickly with some lovely options available.

22 December 2025
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Reply from Paint & Paper Library

Dear Jane,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card & Brochure offering.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 2 out of 5 stars

Who did i communicate with?

They do not really listen to my complaint that the colour delivered was way of from the colour card. Even with photos provided.
Tried to call the company a few times but didn't get anywhere. Only emails or chat?

17 December 2025
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Reply from Paint & Paper Library

Dear Adrianus,

Thank you for taking the time to leave this review. I am very sorry to hear you are disappointed with the colour you received.

I understand a replacement has been arranged and we would very much like the opportunity to rectify any colour issue as quickly as possible.

If you do require any further assistance please email us on info@thelittlegreene.com

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Pricey but worth every penny!

This is the third time I have bought paint from Paint and Paper Library and I have never been disappointed. There is no question this it is pricey, but you definitely get what you pay for. The density of pigment means that the coverage is superb and it is easy to work with. The architects matt manages to retain that matt look whilst still washing off marks extremely well (I have found that other washable 'matt' finishes just have too much sheen). Delivery is always extremely prompt and the paint securely packaged. Worth investing the extra money for a fabulous look and finish 👌

17 December 2025
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Reply from Paint & Paper Library

Dear Liz,

Thank you for sharing your positive experience of using Paint and Paper Library paint! We love to hear feedback from our customers, and we’re thrilled to hear that you enjoyed using our range of carefully developed and hand-crafted products.

We really appreciate your lovely comments and hope that you continue to enjoy using our products.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Great experience with Paint and Paper Library

The paint was packed well and delivered as advised. Great colour and easy to use. Very happy.

16 December 2025
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Reply from Paint & Paper Library

Dear Nichola,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Little Greene, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 4 out of 5 stars

Great paint but no returns accepted

The paint was great but I didn't realise the size of the 750ml tin would be so small. I called to try and send it back and order the 2.5l instead but they wouldn't accept returns even though the tin was unopened and undamaged. It was a shame so used the paint anyway and it was great, and good quality. I would order again just be extra sure that the colour and tin size is what you need as I didn't realise I would be stung that way!

13 December 2025
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Reply from Paint & Paper Library

Dear Gemma,

Thank you for taking the time to leave this review.

We really do appreciate your comments, it is always so lovely to hear positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint.

We are sorry that you are unhappy with our returns policy. At Paint and Paper Library every tin is made to order, so when you place your order with us the paint finish is handpicked by one of our dedicated team members and tinted to the colour that you have ordered. In turn our customers can rest assured that the paint is fresh in the can and that we are actively trying to lower our environmental footprint by only tinting the colours that are required.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

This company gives you a fantastic Customer Experience

This company gives you a fantastic customer experience. Fabulous Wallpapers shown with the paint colours which bring out the best look. Takes away the stress, trial and worrying about getting it wrong.

7 December 2025
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Reply from Paint & Paper Library

Dear Janette,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the customer experience we strive to deliver for choosing wallpaper and paint colours.

Thank you again for sharing your feedback with us and we hope that you continue to enjoy using our products.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Nicely packaged and very quickly…

Nicely packaged and very quickly delivered.

3 December 2025
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Reply from Paint & Paper Library

Dear Jim,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library packaging as well as our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 2 out of 5 stars

Took ages for the sample card to…

Update: I appreciate that it may not have been Paint and Paper Library's fault about delivery time, but it still meant I had to look elsewhere rather than consider their palate.
Whilst I'm pleased to hear that in-depth information can be found in the Colour Atlas, which sounds ideal, I'm somewhat dismayed that one has to pay for this item in order to judge properly whether the colours might be right for the job. To pay for something prior to deciding on a service seems odd?🤔
However, I'm glad to hear that the colour card is an accurate representation of the colours and can be relied upon for one's intial assessment.

Took ages for the sample card to arrive, so I had already had to select colours elsewhere.
No information about the colours or how they would sit with other colours or orientation of the room, so difficult to visualise them in situ. As tester pots can add up, I'd appreciate some more info beforehand.

5 December 2025
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Reply from Paint & Paper Library

Dear Valerie,

Thank you for taking the time to leave this review and I am very sorry to hear you have had a very poor experience with our delivery service on this occasion.

The Colour Card does provide the truest representation of the colour itself and we do offer suggested pairings on our website. We also have a Colour Atlas available to purchase, where you can explore the Paint & Paper Library palette. Each page provides suggestions of contemporary and classic combinations from our colour experts for each shade within the palette.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Lovely company with super quality…

Lovely company with super quality products

15 August 2025
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Reply from Paint & Paper Library

Dear Serena,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 1 out of 5 stars

Architects eggshell is comfortably the…

Architects eggshell is comfortably the worst paint I’ve ever used, and the most expensive! Takes 4-5 coats to provide a decent cover over primer and finish isn’t hard wearing. Save yourself time and money and get a similar colour from Dulux or Valspar Premium

13 December 2025
Unprompted review
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Reply from Paint & Paper Library

Dear John,

Thank you for taking the time to leave this review. I am very sorry to hear you are disappointed with Paint and Paper Library's paint performance and we would very much like the opportunity to help further so please email us on info@thelittlegreene.com and we can look into this further for you.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Beautiful quality paint

Fast delivery and beautiful eggshell paint. High quality, low odour, fantastic coverage. Will definitely use again.

29 November 2025
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Reply from Paint & Paper Library

Dear Adele,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Love the quality and colours of the…

Love the quality and colours of the paint

11 March 2025
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Reply from Paint & Paper Library

Dear Amanda,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Quality company

Quality paint, competitively priced, delivered incredibly quickly and a lovely behind the scenes team. What more could you want! I will definitely be a returning customer.

3 December 2025
Unprompted review
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Reply from Paint & Paper Library

Dear Nicola,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, especially the high standard of Customer Service we strive to deliver. It is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.

Thank you again for sharing your feedback with us and we hope that you continue to enjoy using our products.

The Paint and Paper Library Team

Rated 4 out of 5 stars

Super range of paint colours

Super range of paint colours and excellent quality paint.
Rather more expensive than some other ranges, but the quality I think is worthwhile.
Delivery was quick and the paint arrived when promised.

3 October 2025
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Reply from Paint & Paper Library

Dear Peter,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.

Thank you again for sharing your feedback with us and we are delighted you feel the expenditure is worth the high quality product and service we provide.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Quick & Efficient

12 November 2025
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Reply from Paint & Paper Library

Dear Ian,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Excellent paint

Beautiful colour (Rose Cluster) and wonderful paint formulation - one coat really does suffice!

10 November 2025
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Reply from Paint & Paper Library

Dear Alpha,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paint finishes and colours as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 1 out of 5 stars

Order never arrived.

Order never arrived.

7 November 2025
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Reply from Paint & Paper Library

Dear Neela,

Thank you for taking the time to leave this review and I am very sorry to hear you have not received your requested Wallpaper Samples.

I have ordered these direct with the Sample Room and you should receive these in the next couple of days.

Thank you again for sharing your feedback with us and my apologies for the inconvenience this has caused.

The Paint and Paper Library Team

Rated 4 out of 5 stars

Nice paint but sample pots too dear

I’ve ordered a number of small pots for colour testing before ordering. No complaints about the quality and the speed of sending them, but I do feel these are expensive for what they are. Why not some sort of voucher to use against the purchase of the main order, which would serve to deter people from taking the mickey if the price were cheaper and ordering too many, and at the same time encourage genuine purchasers. Too much paint anyway for a wee test patch, very wasteful. And the cost? Enough for a meal out for a family of 4

6 November 2025
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Reply from Paint & Paper Library

Dear Margaret,

Thank you for taking the time to leave this review! We do appreciate your comments, it is always lovely to hear positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering.

We are sorry to hear that you feel the expenditure is high for our high quality Sample Pots and we have taken all of your feedback on board.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Paint came quickly

Paint came quickly, lovely eggshell, easy to use, good quality.

5 November 2025
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Reply from Paint & Paper Library

Dera Richard,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's paint as well as our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 4 out of 5 stars

Eggshell finish

I bought the eggshell finish for my farmhouse table legs and chairs ans goes on well nice thickness and thw colour porcelain V ia a blue/grey. No over strong smell goes a long way. Giving it 4 stars only as only just painted and haven't lived with the results long enough to give it 5 stars would buy again

27 October 2025
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Reply from Paint & Paper Library

Dear Rebecca,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

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