The agent got back to me quickly, communicated clearly and was patient and courteous. Best of all she/he/they solved my issue — a gift card sent to the wrong e-mail address.
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See what reviewers are saying
They sent me a bag without a plastic cover full of stains. When I asked for money off, they just said tough. Send it back and we’ll give you a $20 store credit that would mean I would have to order fr... See more
We ordered 3 racquets, 4 cans of balls & two bags for our racquets. Everything arrived on time in one box pristinely. Customer service was wonderful. The racquets we wanted were very popular hence oft... See more
Company replied
Last year, I bought a racket and shoes from them. A few months later, the racket broke due to a manufacturing defect. Craig, who helped me with the initial purchase, was also able to solve the issue... See more
Company replied
Company details
About Padel USA
Written by the company
About Padel USA
Padel USA is the leading destination for padel equipment in the USA. Padel USA collaborates with the best padel brands like Adidas, Babolat, Head, Nox, Wilson and delivers fast, reliable service and quality gear tailored for every padel player.
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© 2024 Padel USA | padelusa.com
Contact info
padelusa.com, Miami, United States
- customerservice@padelusa.com
- padelusa.com
4.3
Excellent
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Padel USA
Hi Andrea,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Great quality products and customer…
Great quality products and customer service. Quick delivery time. Recommended
23 October 2024
Reply from Padel USA
Hi Julian,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Awesome work PadelUSA
You guys are awesome my racket came in well protected, I added the two day shipping and it arrived on time. Definitely ordering from you guys again
23 October 2024
Reply from Padel USA
Hi Alan,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Alex,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Genuinely good experience
They're honest and genuinely willing to help their customers. If you're looking to buy, I highly recommend their platform.
19 September 2024
Unprompted review
Reply from Padel USA
Hi Eylon,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
on time delivery was great and it would…
on time delivery was great and it would certainly be great if you could add padel rackets covering case as well within packing
7 August 2024
Reply from Padel USA
Thank you for your feedback! We're glad you were satisfied with the on-time delivery. As a reseller, we offer products exactly as they are provided to us by the brands. Most brands do not include a cover with the padel rackets.
Our team is dedicated providing the best service possible. From a reseller perspective, we are happy to offer you a free bag, please reach out to us if you want it.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
As Promised!
Quick turnaround; product arrived as expected - most importantly the product delivered on the court!
5 July 2024
Reply from Padel USA
Hi Jeff,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Great purchase!
It was a great purchase. I love the product and I loved how fast I got my order.
1 July 2024
Reply from Padel USA
Hi Francsico,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
good products
providing options of good products that are not available online in other stores
24 June 2024
Reply from Padel USA
Hi Amando,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we appreciate your wonderful review.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Jaime,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Orly,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
THE BEST
easy website to navigate and find my items.
easy to place my order with lots of prompt confirming feedback
VERY QUICK DELIVERY!
21 May 2024
Reply from Padel USA
Hi Steven,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Samuel,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Marco,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. We make sure that your purchase will be delivered in time. We look forward receiving your order again.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
App is awesome and easy to use
App is awesome and easy to use.
The place is really nice and love the courts
29 April 2024
Reply from Padel USA
Hi Pat,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. It is our pleasure to know that you appreciate and find our application easy to use.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Good product descriptions and photos
Good product descriptions and photos. Prompt delivery of my new racket.
8 April 2024
Reply from Padel USA
Hi Taylor,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. We make sure that all the things you need to know about the products are answered. It warms our hearts to know that we have served you well.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Super fast shipping and great customer…
Super fast shipping and great customer service. Had a question about my order and the folks at Padel USA were super quick to answer it. 10/10, would buy from them again.
25 March 2024
Reply from Padel USA
Hi Raul,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. It warms our hearts to know that you appreciate our service. We look forward to serve you again.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
I found the Padel I wanted and shipping…
I found the Padel I wanted and shipping was swift.
20 March 2024
Reply from Padel USA
Hi Mary,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. It is our pleasure to know that you found your Padel from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Happy with my racket thank you
11 March 2024
Reply from Padel USA
Hi Francisco,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. It is our pleasure to know that you loved the racket. We look forward serving your padel needs again.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
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