Paddle Outlet Reviews 

263
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, highly competitive prices, and consistently helpful communication throughout the entire purchase process. People are also very satisfied with the outstanding product quality, noting that items perfectly match descriptions and arrive securely packaged. However, some reviewers were not happy with minor complications regarding packaging or external shipping logistics. A few consumers noted that delivery boxes occasionally arrived slightly beaten up or encountered unexpected delays through third-party couriers. Others also mentioned encountering additional unexpected fees or minor flaws upon carefully inspecting their delivered orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, frequently highlighting that items like kayaks,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the extremely fast and timely... See more

Price

Customers had great satisfaction with the competitive and affordable price offered on quality products.... See more

Service

Users describe positive interactions with service, highlighting efficient support and fast delivery times.... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the excellent materials and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my third purchase from paddle outlet and has always they are top for one of my online stores great communication and super fast delivery at great prices. You couldn't wish for any more

Rated 5 out of 5 stars

Not only did I find my kayak at a competitive price, I got a free dry robe. The packaging was really sturdy and arrived really quickly. I highly recommend this company. If yiou want excellent custo... See more

Rated 5 out of 5 stars

Easy transaction, quick delivery with good communication throughout. I bought the Beachbox shower for surf trips and camping. Great piece of kit. Will definitely use Paddle Outlet again!

Rated 5 out of 5 stars

I bought a three man kayak, paddles, a pump and life jackets. It was good quality at a good price so I was very happy. I did have trouble pumping it up on site and phoned Paddle Outlet but I couldn’t... See more


Company details

  1. Adventure Sports
  2. also in
  3. Outdoor Sports Store

Written by the company

We specialise in selling premium paddle sports equipment within the UK and the EU.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

263 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(263)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer support

Mistake with the web shop meant what I ordered was not available - team reached out and talked me through other options, great service.

11 February 2025
Rated 5 out of 5 stars

Great company to buy from

Great company to buy from, very fair prices, not the fastest delivery but I think this was more to do with the delivery company. Recommended.

31 January 2025
Rated 5 out of 5 stars

Excellent price and service

I needed a manually operated and discrete coloured lifejacket for working close to deep and fast moving waters. After checking Paddle Outlet’s website, I saw exactly what I needed in green colour and it had a considerable discount applied, making it cheaper than anywhere else I could find. Ordering from the website and paying was easy, and delivery very quick. Item was well packaged and arrived in perfect condition.

5 February 2025
Rated 5 out of 5 stars

Good delivery

Item was delivered in good time but the packaging was rather excessive. As the item is a gift can’t review the actual item yet..

10 November 2024
Rated 5 out of 5 stars

It arrived in Japan in just 3 days!

I was able to purchase from Japan!

I have the same product (Aquagride Blackfoot 130).

I use it every weekend and it's been 4 years since I ordered it, so I wanted to replace it.

I appreciate the quick response from customer support.

It was international shipping, but they responded quickly to my estimate of the shipping cost.

After paying online, it arrived from GB to JP in just 3 days.

I ordered it on a Monday, and I was able to use it over the weekend.
That’s great!

8 October 2024
Paddle Outlet logo

Reply from Paddle Outlet

Happy to get this order sorted for you. Pleased you are happy with your new Blackfoot and that it arrived so quickly

Rated 5 out of 5 stars

Fantastic service

Fantastic service, had a problem ordering, but it was soon sorted by Paddle outlet... Thanks guys!!

23 September 2024
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Reply from Paddle Outlet

Pleased we could get everything sorted for you

Rated 5 out of 5 stars

Had a small problem with my new kayak…

Had a small problem with my new kayak but dealt with Conor who was very approachable and keen to help resolve the issue. Always contactable by phone and email and kept me updated whilst sending out a replacement bladder. You can have problems wherever you purchase from but it’s how they respond in sorting the issues out that matters, oh and they were the best price as well so I would highly recommend using this company.

20 September 2024
Paddle Outlet logo

Reply from Paddle Outlet

Thank you for the amazing review and understanding. More than happy to get the issue you resolved for you, hope you manage to get some more time on the water before it gets too cold.

Rated 5 out of 5 stars

Great shipping and customer service

I live in the US and the kayak seat I purchased made it here before the kayak from the US arrived. Great service - Impressed!

5 September 2024
Paddle Outlet logo

Reply from Paddle Outlet

We've even impressed ourselves with this one! Thank you for the great review

Rated 5 out of 5 stars

Best store support I've ever had

Best store support I've ever had, the two persons I have talked to (Conor and Scott) gave always quick response to all my questions. You get what you pay, but at the best price.
Most important thing I learned with this experience, these guys respect the costumer.
Five starts to all the team at paddle outlet.

31 August 2024
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Reply from Paddle Outlet

Amazing feedback, thank you so much

Conor

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