Paddleandsurf Reviews 13

TrustScore 4 out of 5

4.1

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4.1

Great

TrustScore 4 out of 5

13 reviews

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Rated 3 out of 5 stars

Wetsuit Problem (Legacy AXIS…

Recently bought a wetsuit (Legacy AXIS Mens 5/3mm GBS Back Zip) that I took to Sicily on a diving trip. When I got the suit I tried it on and it was a perfect fit, matched the online measurements perfectly, well done!
After 6 40min dives in fantastic conditions (rinsing the suit each day in clean water and drying out of direct sunlight) no problems.
When I came to pack my suit up at the end of my holiday I noticed the seam where the 3mm met the 5mm areas that they were coming apart!
The joints are sewn on the inside and butt glued but there appeared to be places where the glue was either missing or had just come apart in quite a few places front and back.
I appreciate this is a low end priced suit and I have not contacted the company on the basis that I know they will probably replace or refund but as the fit was so good i have decided to modify the seams and put seam tape on the outside of all joints 3-5mm, small cost and a bit of time will give me a reasonable wetsuit with excellent fit.
This is NOT a complaint but hopefully may provide information to the supplier and customer to make better informed decisions.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Bought two wetsuits from Paddle And Surf. Both delivered in great time and at a great price, One was too small, arranged a return and exchange which was again done with great communication and sorted really quickly. Will definitely shop here again. Special mention for Molly who handled our exchange in great time and minimal fuss. Thank you.

20 August 2023
Unprompted review
Rated 5 out of 5 stars

Second great purchase

Second great purchase. Had amazing customer service from a lady called Nina via email and phone. Plus thanks for the very quick delivery. Will definitely use again.

22 October 2022
Unprompted review
Rated 5 out of 5 stars

Good terms and excellent service

Had to order a few wetsuits until I got one to fit .This company was great as they offer free returns giving you confidence to order
Customer service was also excellent
Will buy from them again

18 September 2022
Unprompted review
Rated 5 out of 5 stars

Great company!

We recently bought paddle boarding equipment from here and we’ve just tried out the boards etc. for the first time and they’re amazing. Definitely recommend this company!

9 July 2022
Unprompted review
Rated 5 out of 5 stars

Delighted

Delighted! Amazing service, super fast dispatch and delivery, tracking provided straight away. Bought a Gul wetsuit and I'm super pleased with it!
Planning to buy another immediately.
Very impressed with this company and would thoroughly recommend to others.

26 May 2022
Unprompted review
Rated 5 out of 5 stars

Finally found a wetsuit!!!!!

Having searched endlessly for a wetsuit for weeks, this company popped up. I ordered two for size as sizing from all the different brands are so confusing and they arrived within two days of ordering. I sent the larger of the two back, at £5 second class, (not bad!) and I received my refund within two days of Paddle and Surf receiving my return.
I was so impressed with the service I ordered wet boots and gloves from them at a later date.
I've recommended them to friends and family and they are now my 'go to' shop for all things water based.

16 March 2022
Unprompted review
Rated 5 out of 5 stars

excellent service and always willing to…

excellent service and always willing to help I bought my kayak back in December and they even held it back for me until I was able to collect it. Amazing quality products at really good prices. I even went back to them to buy the equipment I needed to get me going, being new to the sport I found the staff are really friendly and extremely helpful, I will defiantly be back and recommend this company to my friends

27 January 2022
Unprompted review

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