So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a pers... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never heard of Pacsafe until I started researching safe travel bags. I made several errors on my initial order (then panicked when I saw it was email contact only with web chat etc but no direct te... See more
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Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
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Pacsafe City CX Convertible Back pack. Easy to order. Prompt delivery. Great item. I loved the fact that the inside of the main part could be accessed safely via a zip in the back. The only t... See more
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Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
710 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Very well made looks and feels great I…
Very well made looks and feels great I like the very easy zippers so far I cannot find any thing I don’t like about this bag I am looking at a carryon bag next.and my item came the next day so was excellent.i am very happy with my bag. Thank you.
18 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re so pleased with your bag and that you’re enjoying the quality and smooth zippers. It’s great to know your order arrived quickly as well.
We’re especially pleased to hear you’re already considering a carry-on bag, we’d be happy to help if you need any recommendations.
Thank you again for your support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re pleased to hear the bag was a good size and fitted everything you needed. That’s exactly what we aim for.
Kind regards,
The Pacsafe Team
Your service is impeccable
Your service is impeccable! Unfortunately the bag and purse I chose didn’t suit - too small for my needs for what I’m used to so I have returned them. The product was very well made and robust so I will keep searching for the perfect one! Thanks.
17 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you were happy with the service, although we’re sorry the bag and purse weren’t quite the right fit for your needs. It’s great to know you found the products well made and robust.
If you’d like any help finding a style that better suits what you’re used to carrying, we’d be more than happy to make some recommendations.
Thank you again for your feedback and support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear you’re pleased with the product and that it arrived quickly. We really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear that your order arrived quickly, was well packaged, and that you’re pleased with the quality of the product.
We really appreciate your feedback and support.
Kind regards,
The Pacsafe Team
super product from PacSafe
super service from PacSafe. Stylish bag and have already benefited from its features following a recent trip overseas and a failed pick pocket attempt - thank you PacSafe
24 February 2026
Reply from Pacsafe UK
We’re delighted to hear you’re pleased with the bag and the service. It’s especially reassuring to know that the anti-theft features helped protect your belongings during your recent trip, that’s exactly what our products are designed for.
Thank you again for your support and for sharing your experience.
Kind regards,
The Pacsafe Team
Could be much better
Disappointing that only one inner pocket, and that is credit card sized. Otherwise only 2 large sections. Not even pocket for passport. Zips a bit bizarre. Nice colour, red.
11 March 2026
Reply from Pacsafe UK
We’re sorry to hear that the internal layout didn’t meet your expectations. Your feedback regarding the pocket configuration and zip design is really helpful and will be passed on to our product team for consideration in future designs.
We’re glad to hear that you liked the red colour, and we appreciate you taking the time to share your thoughts.
Kind regards,
The Pacsafe Team
Fast delivery
Fast delivery. Nice mask. Very useful to keep in a pocket when travelling.
10 March 2026
Reply from Pacsafe UK
We’re pleased to hear that your order arrived quickly and that you’re happy with the mask. It’s great to know you find it useful to keep in your pocket while travelling.
Kind regards,
The Pacsafe Team
Pacsafe purse
Delivered as you said. Product looks as advertised. Already tried my brothers Pacsafe on previous holiday
9 March 2026
Reply from Pacsafe UK
We’re pleased to hear that your order arrived as expected and that the product looks just as advertised. It’s great that you were already able to try your brother’s Pacsafe on a previous holiday and decided to choose one for yourself.
We hope it serves you well on your future travels.
Kind regards,
The Pacsafe Team
Great quality and Looks.
Great quality and Looks.
Very pleased with my Pacsafe bag.
Just checked and it’s a W Anti-Theft Micro Sling. Whatever, it’s perfect for my needs. Passport, wallet, iPhone 17 pro, all fit in with space for as much again. Trialling it around the house it’s sits nicely across my body and allows me access. The zipper security tag is a neat, simple idea and not too much of a fiddle to use.
I’m a male in my 70s and not accustomed to using a bag but this is ok and I don’t feel silly wearing it.
9 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re so pleased with the quality and look of your Pacsafe bag, and that the W Anti-Theft Micro Sling introduced this year is working perfectly for your needs. It’s great to know it comfortably fits your essentials while still having extra space.
We’re also glad to hear that it sits comfortably across the body and that the zipper security feature feels simple and practical to use. It’s especially nice to hear that it feels natural to wear and gives you easy access when you’re out and about.
Thank you again for taking the time to share your experience — we really appreciate it.
Kind regards,
The Pacsafe Team
My pacsafe crosdbody saddle bag will be…
My pacsafe crosdbody saddle bag will be perfect for my next trip abroad. Its lightweight and roomy enough to hold a bottle of water as well as my other bits and pieces. I particularly wanted to be able to put water bottle in it as otherwise my hands would not be free and in Aussie heat I need water with me. I like that it is a neat wee bag when not being extended to hold water bottle. Took a while to work how to pinch the zip dock to open zip and that is only minus to it. Not a huge fan of zip dock and would have preferred it to secure in same way as other pacsafe bags do. The cerulean blue is nice shade tho would have like a non patterned version. All in all, I would recommend it as it will protect my belongings, won't be too heavy and will hold my water bottle! Fast delivery. Well pleased!
27 February 2026
Reply from Pacsafe UK
We’re delighted to hear that your Pacsafe crossbody saddle bag will be a great companion for your upcoming trip abroad. It’s great to know the lightweight design and expandable space work well for carrying essentials, including a water bottle, especially in the Australian heat!
We also appreciate your feedback about the zip dock and understand it can take a little time to get used to. Your comments about the closure and colour options are very helpful, and we’ll be sure to pass them on to our product team.
We’re pleased your order arrived quickly and that overall you’re happy with the bag. Thank you for your recommendation and support.
Kind regards,
The Pacsafe Team
Very comfortable and safe 👍🏾
6 March 2026
Reply from Pacsafe UK
We’re really pleased to hear that you find the bag comfortable and secure, that’s exactly what we aim for with our designs.
Kind regards,
The Pacsafe Team
From placing the order to receiving was…
From placing the order to receiving was very quick and professional
5 March 2026
Reply from Pacsafe UK
We’re delighted to hear that the whole process, from placing your order to receiving it, was quick and professional. We really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Nice quality sling pack, which will last
Nice quality sling pack, which on first impressions appears well made and will last a long time.
I like the various compartments, the fact it takes a an umbrella with ease and the novel 'anti-theft' mechanism. However, at £85 (inc delivery) it's expensive when compared to a decent brand competitor and some leather sling bags.
19 February 2026
Reply from Pacsafe UK
We’re pleased to hear that your first impressions of the sling pack are positive and that you like the quality, compartments, and the anti-theft features. It’s great to know it comfortably fits essentials like an umbrella as well.
We appreciate your comments regarding the price. Our bags are designed with specialised anti-theft technology and durable materials to help keep belongings secure while travelling, but we completely understand that value is an important consideration and we’re grateful for your feedback.
Thank you again for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Not impresssed
6 March 2026
Reply from Pacsafe UK
We’re sorry to hear that you were not impressed. If you could please contact our customer care team at customercare@pacsafe.co.uk, we would be more than happy to look into the issue and do our best to help rectify the situation.
Kind regards,
The Pacsafe Team
The delivery was very quick
The delivery was very quick. The item is same as described. Cannot wait to use it on travels!
26 February 2026
Reply from Pacsafe UK
We’re delighted to hear that your order arrived quickly and that the item matched the description. We hope it serves you well on your upcoming travels.
Thank you again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
Very easy to order
Very easy to order, arrived within 2 days. The quality is brilliant and love the colour that I chose. I had ordered another product for my husband as his Christmas present and he also was delighted. My son and daughter in law also have various bags and they were the ones to recommend these bags.
I would highly recommend.
5 March 2026
Reply from Pacsafe UK
We’re delighted to hear that ordering was easy and that your bag arrived so quickly. It’s great to know you’re pleased with the quality and the colour you chose.
We’re also really pleased that the Pacsafe bags you purchased for your husband were well received, and it’s lovely to hear that your son and daughter-in-law recommended them too. Recommendations from family mean a lot.
Thank you very much for your support and for your recommendation.
Kind regards,
The Pacsafe Team
Brilliant products, brilliant service!
I’ve been a fan of Pacsafe products for years, and their customer service is just as impressive as their gear.
I recently ordered a padlock, but someone from the company phoned to explain there had been a technical issue on the website — the item showed as in stock when it actually wasn’t. They refunded the cost in full and, as a goodwill gesture, sent me a different padlock as an apology.
They really didn’t have to go to that effort, so I was genuinely surprised and very pleased with how they handled it. I wouldn’t hesitate to recommend them.
26 February 2026
Reply from Pacsafe UK
We’re delighted to hear that you’ve been a fan of Pacsafe products for many years, and it’s especially great to know that our customer service matched your expectations as well. We always aim to be open and helpful if an issue arises, so we’re pleased the situation with the padlock was resolved in a way that left you happy.
Your kind words and recommendation really mean a lot to our team.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re pleased to hear that your order arrived safely, on time, and nicely packaged. We really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
The velcro is hard to separate
Although this wallet does its job, separating the velcro is difficult for my hands, unfortunately. Maybe another design for people with arthritis is needed. Bit pricey too.
2 March 2026
Reply from Pacsafe UK
We’re pleased to hear the wallet is doing its job, but we’re sorry to hear that the velcro closure has been difficult to separate. We understand that this can be challenging for customers with arthritis, and your feedback about alternative designs is very valuable. We will certainly pass this on to our product team for consideration in future developments.
We also appreciate your comments regarding the price and will continue working to ensure our products deliver both quality and value.
Kind regards,
The Pacsafe Team
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