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Paco Perfumerias Reviews 

28,287
•
TrustScore 5 out of 5

4.8

Cosmetics and Perfumes Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 4,607 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally competitive pricing and the fast, secure delivery service that ensures orders arrive promptly. Many people note that the items arrive carefully packaged and represent incredible value compared to traditional high street stores. Consumers consistently state that the website is easy to navigate and purchasing is completely straightforward. Some reviewers were not happy with product quality, mentioning specific issues regarding scent longevity or receiving items that did not feel genuine. These few consumers expressed disappointment after noticing that their purchases did not match expectations or last as long as previous bottles.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting exceptionally fast shipping times... See more

Price

Consumers find price to be very satisfactory and competitive compared to other retailers. Reviewers... See more

Product

Clients share positive opinions on product quality, frequently praising the authentic fragrances,... See more

Service

Reviewers mention positive feedback about service, highlighting great communication, competitive prices, and... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my first purchase from Paco Perfumerias. I worry about buying online in case of fakes, but after reading Trustpilot reviews, I ordered 100ml Lancome perfume to give as a present. The perfume a... See more

Rated 5 out of 5 stars

Love this company have purchased many times under the original name of Perfume Price, 1st purchase under new name still great quality, good price point and excellent speedy service. Would definitely u... See more

Rated 5 out of 5 stars

First time customer and extremely impressed, paid 40% less than most high street outlets, easy to navigate website and super quick delivery service, definitely my new favourite go to for perfumes! Tha... See more

Rated 5 out of 5 stars

Excellent service again. Have ordered multiple times from Perfume Price. All authentic, perfumes are nearly half the price that the big stores sell them for. Free 48 hour delivery is excellent too. Wo... See more

Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

About Paco Perfumerias

Written by the company

Our story began more than 30 years ago, when the very first Paco Perfumerias store opened its doors in 1991. But the roots go back even further, to 1964, when our founder, Paco Prieto, first stepped into the world of perfumery. With passion and intuition, he chose the heart of Valencia as the perfect place to bring his vision to life.

Over the years, what started as one small store has grown into a family of more than 30 across Spain, in cities such as Valencia, Alicante, Zaragoza, Jaén, La Rioja, and Navarra. In 2003, our name officially became Paco Perfumerias, a name that carries our heritage, values, and love for the world of fragrance and beauty.

By 2012, we opened our online doors too, making it possible to bring carefully chosen perfumes and beauty products to people everywhere, backed by quick delivery and a customer care team that truly listens.

And now, our journey has brought us here to the UK. As part of that step, we have joined forces with Perfume Price, a name UK shoppers have known and trusted for years. Perfume Price is now part of the Paco Perfumerias family, so the same reliable service you have relied on continues, now backed by the heritage and range of a business more than 30 years in the making.

We couldn't be more excited to share the same passion, expertise, and dedication with you, right here at home.

Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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4.8

All reviews

(28,287)

4,377 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Disgusting Customer Service.

I sent a direct message to them via Whatsapp, and was completely ignored. I then proceeded to message them again, and was simply left on read with no message back. This frustrated me a bit, so I then decided to take it to their email around the 9th of July—i received a ticket number: which was 198573, and after a week i still hadn’t gotten a reply back. I figured if i waited another week, they’d have around 5 business days to reply, and they still didn’t respond to my email whatsoever. It’s now the 27th of July, and it’s been over 2 weeks since i sent the email—and i’ve still had no reply from them. I was originally going to buy a bottle of aftershave from them, and i needed them to confirm which bottle/stock (since there are two different versions, and i wanted the original one) they had at their warehouse, but they didn’t reply/respond to me, so i haven’t placed any orders with them yet. Extremely frustrating.

9 July 2026
Unprompted review
Paco Perfumerias logo

Reply from Paco Perfumerias

Hi Ty,

We're very sorry to hear that.

I can assure you that we have a dedicated team that endeavours to respond to every message as soon as possible.

We can't currently see any emails matching the details attached to this review but we have requested further information through trustpilot to make sure we can investigate and resolve this for you.

We'd never want to leave anyone dissatisfied and we're always more than happy to help.

Rated 5 out of 5 stars

Perfect service

Price was excellent l, despatch of goods was excellent.
Only pitfall was Royal Mail delivery and notification which I am not holding Pace Perfumeries responsible for.

18 July 2026
Rated 5 out of 5 stars

I was very impressed with the delivery…

I was very impressed with the delivery time, my perfume was packaged really well and I paid a fraction of the price of other online retailers, the perfume is genuine and I would recommend Paco Perfumerias, I will definitely be purchasing from them again in the near future.

17 July 2026

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