Package Penguin Reviews 387

TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

I ordered a care package and spent quite a bit of money on the package. The tracking number was invalid, and when I called to check on the tracking, I got a voicemail and nobody called me back.

Rated 5 out of 5 stars

SO pleased!! Was looking for a nice care package to send my boyfriend while hes away at his internship, but so many other care package companies don't let you chose what you want to put in, or have wa... See more

Rated 5 out of 5 stars

I just used Package Penguin to send my all-remote team a big box of their favorite snacks. This company has great customer service -- Paul told me when I would need to get my order in by for us all to... See more

Rated 5 out of 5 stars

The package arrived at the appropriate time and with the cutest packaging. Definitely recommend for college students and for general care packages. I ordered the stuffed penguin as well, for what I be... See more

4.4

Excellent

TrustScore 4.5 out of 5

387 reviews

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Rated 2 out of 5 stars

Annoying

I ordered a care package and spent quite a bit of money on the package. The tracking number was invalid, and when I called to check on the tracking, I got a voicemail and nobody called me back.

24 September 2021
Rated 1 out of 5 stars

Shipping of this has been a nightmare

Shipping of this has been a nightmare. From long processing times to the package being redirected to a FEDEX office with no way to change who is picking up. Makes it hard to have package picked up when it is a care package for a hospital patient.

2 August 2021
Rated 5 out of 5 stars

Great as a reward for remote teams!

I just used Package Penguin to send my all-remote team a big box of their favorite snacks. This company has great customer service -- Paul told me when I would need to get my order in by for us all to get our package by the same date, and I got tracking numbers to ensure that everyone's package would arrive in time. I even got tissues that matched our company colors. It worked exactly like it claims. Package Penguin is easy to work with and has a great selection of products at a fair price. I highly recommend.

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Will Use Again!

Will Use Again!

My sister wanted a care package while away at school. I found most of her favorite products online but please restock the sold out items quickly! I love how easy it was to customize my care package and the tracking number helped as well to ensure she received her package! She loved her customized note that I have written (typed) for her as well. Thank You Package Penguin! I will re-order again!

26 April 2021
Rated 5 out of 5 stars

Easy and Fast Care Package!

Package Penguin made it easy to send a care package to a friend that lives halfway across the country! They had lots of options to choose form to include in the package, and it even delivered a day earlier than projected!

28 March 2021
Rated 5 out of 5 stars

I’m very impressed with my care package…

I’m very impressed with my care package that was made up for my girlfriend that was in quarantine. I browsed several websites and this one was the only one with good prices and great shipping! The shipping was very quick and the package was perfect, exactly how I ordered it. I highly recommend it if you’re looking for customizing your own package.

7 March 2021
Rated 5 out of 5 stars

Great Purchase!

The box arrived in a timely fashion, were packed well, and the recipient loved it. Well worth the money and I hope to use again in the future.

1 March 2021
Rated 5 out of 5 stars

Pick the Penguin!

Getting to make the care package is such a fun experience. I even got to pick out the tissue paper. The note to the recipient was on a cute card and in an envelope. My boyfriend loved receiving it! 💕 not only was it priced fairly but the shipping time was spot on. Much better than any competing company.

20 February 2021
Rated 3 out of 5 stars

not what ordered

ordered sour skittles, only regular skittles came. lots of flavors not the right match. otherwise a good package

28 January 2021
Package Penguin logo

Reply from Package Penguin

Hi there,

Thank you for your review. Unfortunately product substitutions can be made in an effort to expedite the shipment of an order. We try our best to substitute items that are as similar as possible and we add extra items as well. I am happy to hear the package was otherwise well received. Thank you for your order and we hope to see you again soon.

Best regards,
Paul

Rated 3 out of 5 stars

Still no update tracking information…

Still no update tracking information since January 15th. Doesn't even say that the post office received the package yet. I ordered this for my husband whose currently deployed and tracking packages is extremely important.

24 January 2021
Package Penguin logo

Reply from Package Penguin

Hi Jeannette,

Thank you for reaching out. We will contact you via email to assist with this immediately.

I appreciate your patience,
Paul

Rated 5 out of 5 stars

They were very nice to work and great quality

They were very nice to work with when I was unsure if the address was correct. The receiver of the gift loved it and it made their day. It was really well done and a great site to order care packages from when you can’t get out.

14 January 2021
Rated 5 out of 5 stars

Everything was as ordered

Everything was as ordered! The recipient loved it! Super fast shipping. The only thing I would change is the M&M wrappers said “happy birthday” on the package and this was not a birthday order.

13 December 2020
Rated 2 out of 5 stars
Package Penguin logo

Reply from Package Penguin

Hi Catherine,

Thank you very much for your order. I just checked the tracking number and it appears the package was delivered this morning! Please reach out to us if that is not the case and someone will be able to assist you further.

Best regards,
Paul @ Package Penguin

Rated 5 out of 5 stars

Ordered a Halloween theme package for…

Ordered a Halloween theme package for my grandkids. Came on time. Packaged nicely. Grandkids found treats yummy. The plastic bugs were a plus. The roach scared my granddaughter. It made for great fun! Thanks! I will order again.

28 October 2020

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