Pacific Packaging AustraliaReviews 

1,997
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service, often noting that orders arrive quickly and within the estimated timeframe. Many also highlight the excellent quality of the products, finding them to be well-made, durable, and exactly as advertised. The ordering process is frequently described as easy and smooth, contributing to a positive overall service experience. However, some customers also noted issues with delivery, including orders not arriving, being delivered to the wrong address, or experiencing problems with packaging and pallet delivery. A few other people also felt that there were discrepancies in their orders, such as missing items or damaged bags.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers find product quality to be consistently positive, with many reviewers highlighting the outstanding... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Service

People report positive experiences with service, often highlighting prompt delivery and ease of dealing with... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing them as good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i ordered via internet and paid and goods arrived and were dropped at one of the delivery points i suggested in the comments section of the order. very pleased with this company as many other companie... See more

Company replied

Rated 5 out of 5 stars

I placed my order on Monday night and the package was delivered early Wednesday morning. To me, that is pretty good service. I received several emails updating me on the delivery stages. Many thank... See more

Company replied

Rated 5 out of 5 stars

Easy website to use and kept informed of status of shipment while being able to track it. The product arrived in the estimated time frame. Overall, a positive experience.

Company replied

Rated 5 out of 5 stars

I ordered the wrong tie down straps and rang customer care. They were most helpful in solving my problem and how to return and reorder the tie down i actually wanted.

Company replied


Company details

  1. Packaging Supply Store
  2. Business to Business Service
  3. Packaging Company
  4. Plastic Bag Supplier
  5. Polythene and Plastic Sheeting Supplier

About Pacific Packaging Australia

Written by the company

Pacific Packaging Australia

ISO 9001:2015 Certified • Trusted by Australian Businesses Since 2014 • 5-Star Rated on Trustpilot • Australia-Wide Delivery

Pacific Packaging Australia supplies reliable, industrial-grade packaging solutions trusted by businesses across construction, agriculture, landscaping, logistics, manufacturing and waste management. Since launching in 2014 as Brisbane Bag Company, we’ve built a reputation for quality products, fast delivery and customer service businesses can rely on.

From bulk bags and woven sacks to pallet wrap, strapping and shipping supplies, we help Australian businesses reduce downtime, protect products and keep operations moving efficiently.

Why Businesses Choose Pacific Packaging Australia

  • Industrial-grade packaging solutions built for demanding Australian conditions
  • ISO 9001:2015 certified quality management systems
  • Fast dispatch and Australia-wide delivery from multiple warehouse locations
  • Bulk pricing and wholesale supply options available
  • Trusted by thousands of Australian businesses nationwide
  • 5-star rated customer service backed by a price beat guarantee

Our Packaging Solutions

  • Bulk Bags (FIBC Bags): Heavy-duty bulk handling solutions designed for transporting and storing sand, gravel, fertiliser, waste, feed and other bulk materials safely.
  • Woven Polypropylene Bags: Durable woven sacks ideal for firewood, grain, animal feed, produce, aggregates and industrial packaging applications.
  • Garden Waste Bags & Skip Bags: Strong, reusable solutions for landscaping, renovations, green waste and site clean-up projects.
  • Strapping, Tapes & Pallet Wrap: Reliable pallet securing and freight protection products to help reduce damage during transport and storage.

Fast Australia-Wide Delivery

With warehouses located in Melbourne, Brisbane, Sydney, Perth and Townsville, we provide fast, efficient delivery across Australia. Our online store offers secure checkout, live stock availability, transparent pricing and convenient bulk ordering options.

Committed to Quality & Sustainability

We partner with trusted ISO-certified manufacturers who prioritise consistent quality, responsible manufacturing and recyclable packaging materials wherever possible. Our focus on reducing waste and supporting sustainable supply chain practices helps businesses make more responsible packaging choices.

Whether you’re purchasing a single pallet of packaging supplies or sourcing large-scale wholesale solutions, our experienced team is here to help you find the right products at competitive prices.

Shop With Confidence

Discover why thousands of Australian businesses trust Pacific Packaging Australia for dependable packaging solutions. Visit www.pacificpackaging.com.au

Your Trusted Partner in Packaging Solutions

Written by the company

Delivering Quality, Service, and Reliability – Every Time
At Pacific Packaging Australia, we pride ourselves on providing ISO-certified, high-quality products backed by exceptional customer service. From woven polypropylene bags to bulk packaging solutions, we’re committed to delivering reliability, value, and peace of mind to every customer, nationwide.

Price Beat & Satisfaction Guarantee

We don’t just promise quality — we back it up.

We don’t just promise quality — we back it up.
At Pacific Packaging Australia, we’re committed to providing exceptional value and service. That’s why we offer a Price Beat Guarantee — if you find a lower advertised price on an identical product, we’ll beat it. Additionally, our Satisfaction Guarantee ensures that if you encounter any issues with your order, our team will work diligently to resolve them, ensuring your complete satisfaction with your purchase. Our customers trust us for: • ISO 9001 certified quality standards • Fast nationwide shipping • Friendly, responsive support • Hassle-free replacements or credits when things go wrong Shop with confidence — we’ve got your packaging needs covered.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,997)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with Pacific…

I had a great experience with Pacific packaging. I received my item fast and in excellent condition

18 November 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Dean, thanks for purchasing from us and your continued support. Glad to hear your overall experience is a positive one. Thanks for your kind review.

Rated 5 out of 5 stars

Prompt delivery of the garden bags I…

Prompt delivery of the garden bags I ordered

17 November 2025
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Reply from Pacific Packaging Australia

Thanks so much for the 5-star review, Sean 🙏

We’re really pleased to hear your garden bags arrived quickly and that you’re happy with your order. If you ever need more bags or have any questions about sizing or options, we’re always here to help.

Thanks again for choosing Pacific Packaging Australia and for supporting an Aussie business. 🌱💚

Rated 5 out of 5 stars

fast and reliable.

3 November 2025
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Reply from Pacific Packaging Australia

Hi Ella, glad to hear your order was completed and delivered without issues. Thanks for your kind review.

Rated 5 out of 5 stars

I purchased garden waste bags

I purchased garden waste bags, this is about my third order. I use them commercially. They're great quality and last ages. Prompt delivery and a reasonable price.

3 November 2025
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Reply from Pacific Packaging Australia

Hi Tim, thanks for your feedback regarding the garden waste bags. We're happy you love them and are useful for your needs. Thanks for your very kind review.

Rated 1 out of 5 stars
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Reply from Pacific Packaging Australia

Hi Desiree, I believe all your items were packed into two boxes not three. Although you ordered 300 printed firewood bags, it does not necessarily mean you will receive them in three boxes. If our packing team can fit 300 bags into two boxes, then that's how they will be dispatched. Also, our WA team member has replied to your email dated 17/11 reiterating the same. It will be much appreciated if you could please amend your review as Pacific Packaging has in fact delivered all the items and we feel the 1 star does not honestly reflect the service provided to you. Thank you.

Rated 1 out of 5 stars

Packaging was poor as last time i…

Packaging was poor as last time i received in multiple boxes but this time packed on pallet and delivered front of the garage door and my wife got struck as couldn't move car out of the garage until i return home in the evening.

30 October 2025
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Reply from Pacific Packaging Australia

Hi Henery, thank you for your valued feedback. We will take this on board and make note to have any future orders delivered in cartons. We will also advise the carrier with regards to where the pallet was left/delivered as it is not acceptable to obstruct entrances of customer's homes. We sincerely apologise for this inconvenience.

Rated 5 out of 5 stars

I placed my order it was delivered to…

I placed my order it was delivered to my door within a week with no hassles.product was packaged well and arrived in good condition. This is the third time I have purchased from Pacific Packaging and can’t fault the service

30 October 2025
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Reply from Pacific Packaging Australia

Hi Neil, glad to hear you're happy with the service you received. We hope you're happy with your bags also and look forward to providing you with great service and products in the future. Thank you for your very kind review.

Rated 5 out of 5 stars

Exactly as described

Exactly as described, quick delivery. Highly recommend

29 September 2025
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Reply from Pacific Packaging Australia

Hi Lea, glad to hear you received your bags promptly and that you're happy with them also. Thanks for your very kind review.

Rated 5 out of 5 stars

Accurate and Prompt.

Accurate and Prompt. Strong, well made and reliable products.

8 October 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Gavin, glad you're happy with the service provided. We hope you're equally as happy with your items. Thanks for your kind review.

Rated 5 out of 5 stars

Packaging Straps and seals

Online purchase was very easy and simple and Eleonora was very friendly and helpful with my order and pickup.

10 October 2025
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Reply from Pacific Packaging Australia

Hi Loan, thank you so much for your very kind review. Am happy to help and provide great service whenever needed - it's my pleasure. Thank you again, Eleonora.

Rated 5 out of 5 stars

Great gardening and recycle bag and frame…

These are great bags with a sturdy frame. I got this for my cans but will buy another for gardening waste. Very impressed with the ease of ordering and good delivery time

7 October 2025
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Reply from Pacific Packaging Australia

Hi Ellie, it's wonderful to hear your satisfaction with our garden bag full set and how you can use it for multiple purposes. It's a very versatile bag. Thank you for your very kind review.

Rated 5 out of 5 stars

Fantastic

Very good to deal with, quick and reliable

13 October 2025
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Reply from Pacific Packaging Australia

Hi Craig, thanks for your kind review. Our team is always happy to help and provide great service whenever needed. We hope you're happy with your bags.

Rated 5 out of 5 stars

Quick service and delivery product…

Quick service and delivery product ordered was first class quality

7 October 2025
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Reply from Pacific Packaging Australia

Hi Mike, thanks for your very kind review. We're happy to hear you're happy with your items. We look forward to providing you with great service in the future if needed.

Rated 5 out of 5 stars

Fast and efficient

Recieved within the time frame i was informed about. Keep informed the whole time with shipping.
Will definitely purchase again

30 September 2025
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Reply from Pacific Packaging Australia

Hi Sam, glad to hear your items were delivered promptly. We hope you're happy with your items. Thanks for your very kind review.

Rated 5 out of 5 stars

Great range and quality products

Great range and quality products. Great service with Quick, free delivery.

25 September 2025
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Reply from Pacific Packaging Australia

Hi Sarah, thanks for your kind review of our service and products. It's our pleasure to provide great service to you and all our customers.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Ordered and delivered within 2 days. Easy as.

2 October 2025
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Reply from Pacific Packaging Australia

Hi Josh, happy to hear you had a great experience with us. We hope you're happy with your bags. Thanks for your very kind review.

Rated 5 out of 5 stars

Very good service

Very good service

24 September 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Nirav, glad to hear you had a great experience with us. We hope you're happy with your items. Thanks for your kind review.

Rated 5 out of 5 stars

Perfect

Fast delivery

30 September 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Justin, thanks for your kind review. We look forward to providing you great service again if needed.

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