My package entered P2P’s network on August 19. It is now September 2. P2P makes a bold claim about its “cutting-edge” logistics. Apparently, delivering a package to a UPS Store during pos... See more
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TeePublic has switched from the US Postal Service to this company, which has been a nightmare. P2P delivered to the wrong building in my apartment complex. I have no idea which apartment in that build... See more
As with many others my parcel is stuck at Venlo with status “site scan”.. Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support... See more
Company replied
It‘s incredible. I ordering on 24th of February some Sport clothes from UK. The customer was very fast. The order was delivered to p2p mailing on the same date, but since the 28th February nothing h... See more
Company replied
Company details
Information provided by various external sources
P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Contact info
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, United Kingdom
- 01268 533114
- info@p2pmail.co.uk
- p2pmailing.co.uk
1.2
Bad
2K reviews
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Hasn’t replied to negative reviews
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stucked package
OHP7790GB82981016901
package stuck in netherland, wont get there in time of my birthday :))m
9 March 2022
Unprompted review
Reply from P2P
Good morning marzieh,
Thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please kindly note that we had a look into this shipment and we can see that is still within the maximum transit time for the destination country. It has been dispatched on 4 March 2022 and the delivery is usually expected within a maximum of 8 working days (weekends not included), so the delivery would be expected, the earliest, by the end of the day on 16 March 2022.
We can also see that it has entered your country's customs on 10 March so please, contact your country's customs if the parcel has not been scheduled for delivery after 5 working days:
Telephone: +4210248273111
Website: http://www.colnasprava.sk/
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly. Rest assured that we have also informed them about your query.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com with the tracking number.
Hope you could find this helpful.
Stay safe and have a great weekend!
I got an email this week to say my…
I got an email this week to say my parcel was delivered but I never received it.I was home all day and nobody called. I contacted the supplier and they have reissued my order again. How fair is that ? you are costing companies money unnecessarily. I’d like to know what courier company you use in Cork Ireland to deliver your parcels and maybe I can contact them myself and track my parcel.
19 February 2022
Unprompted review
Reply from P2P
Good morning Siobhan,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. So that we may locate your item on our system, please may we ask that you redirect this query along with your tracking number to our customer service team at FCB-info@fedex.com? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require.
What a horrible experience with…
What a horrible experience with courier. I wish Cult Beauty will using it. My package is now where to be found I'm so annoyed. There is no track update whatso ever since it left UK on the 13 January 2022its 03 Feb and it has not update. Please tell me where my package is ? Track number is EH006848608NL
3 February 2022
Unprompted review
Reply from P2P
Good afternoon Tshegofatso,
Thank you for your message.
We have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
9 days in transit with no update whatsoever?
Shipment Details # TGG4030GB46707493801CUSTOMS CLEARED 200 BASILDON, SS15 6TR, GB -no update whatsoever after 26th Jan ? It was supposed to be at destination long ago!
Update:
The order was already supposed to be at destination and instead it is still in UK from weeks ago. This has nothing to do with the delays in NZ. It is already way past the "8 days" transit you mention.
2 February 2022
Unprompted review
Reply from P2P
Good morning Teodora,
Thank you for your return.
Please allow us to explain as it seems to be a little bit of confusion there.
Your parcel was received/dispatched from our warehouse on 25 Jan 2022 and the transit time for your country is normally of 10 working days (weekends not included), not 8 working days.
However, we have recently received some alerts from the delivery partner in your country informing of 8 working days delays on top of the expected transit time. So, like previously informed, a delivery should not be expected any sooner than the 18 Feb 2022. Please we kindly ask you to also check this with the calendar on your phone.
We are pleased to inform you however, that your carrier has scheduled a delivery for the 8 Feb 2022. We can see that your merchant has also received the tracking information so please, contact them and ask them to provide you with the tracking information so you can keep an eye on the tracking yourself. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.W e cannot publish your tracking here unfortunately as it is a public channel.
Hope you could find this helpful.
Stay safe and have a great weekend!
Horrible experience
Horrible experience. PUB1170GB06904617501 , 1020188003554420180109
I did my purchase on 25.01.2021 and is stuck in site scan and didn't move from Venlo for 4 days. Very disappointed indeed. You are terribleeeeeee......
2 February 2022
Unprompted review
Reply from P2P
Good morning Shkelqim Hoti,
Thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your merchant as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please kindly note that we had a look into this shipment and we can see that is still within the maximum transit time for the destination country. It has been dispatched on 25 January 2022 and the delivery is usually expected within a maximum of 8 working days (weekends non-included). So the delivery would be expected, the earliest, by the end of the day on 4 February 2022.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly. They will also be able to provide you with the tracking informations you might need.
Rest assured that we have also informed them about your query.
Hope you could find this helpful.
Stay safe!
Packages never arrive at distribution center
We occasionally ship things with TrakPak from the Netherlands to European countries. In most cases the orders literally get lost before they even get to the distribution center (in Venlo).
Highly unreliable service and we switched all our European shipping to a different company. Impossible to work with this company.
28 January 2022
Unprompted review
Reply from P2P
Good morning Michael,
Thank you for taking the time to leave us this feedback today.
Please may we ask that you kindly forward the full 20-digit FIC tracking number to our customer service team at FCB-info@fedex.com, as they will be able to assist you and advise further. Unfortunately, we are unable to locate these parcels on our system without further details.
My package left customs 4 days ago and…
My package left customs 4 days ago and it hasn't moved from Venlo, NL. By all estimates it should've arrived by now. What is going on??
my tracking number is PAN1520GB95126589601
28 January 2022
Unprompted review
Reply from P2P
Good morning Cristina,
Thank you for taking the time to posting this.
We are sorry to hear that you've had issues with your shipment on this occasion.
Please kindly note that we are not your retailer but the logistics company and only the company from which you've ordered can assist you on the different options you have for a delayed order.
For this reason we suggest that you contact them regarding this complaint.
You can find out how to be in contact with them at the help section on their website. You can also check your order confirmation for any contact details that the company from which you've ordered might have sent you.
As per your shipment, we have checked the lane that it has been sent on, and it seems that few parcels have been delayed so yours might be between them. We suggest that you keep in touch with your retailer for any new updates they might receive. Any new informations are being sent directly to the company that sent the parcel.
Stay safe and have a great weekend!
What a horrible courier
What a horrible courier. Very incompetent. I wouldn’t recommend anyone to use your company. It’s been 39 days and I have not received my parcel. I have to contact cult beauty and PostNL for my order however it’s stuck with you guys. On the tracking app it’s keeps updating that “ Delivery date rebooked by consingee “ while I have not been contacted by any one. Can my parcel by delivered on Saturday.
My tracking number is ; HUT1860GB34556596501
27 January 2022
Unprompted review
Reply from P2P
Good morning
Thank you for taking the time to post this.
We can see from the local tracking that the parcel has been released from customs in the destination country on the 19 January 2022.
Since a delivery has not yet been made, we have now raised an investigation with your local carrier to find out more details about the scheduled delivery date. The results of this investigation will be sent directly to the sender of this shipment (your merchant). This is why we recommend that you stay in touch with the company through which you have placed your order; the instructions on how to contact them should be on your order confirmation. Alternatively, you will be able to contact them via the help section of their website.
Rest assured that we will also reach out to them to inform them about your query.
Stay safe and have a great weekend ahead!
Where is my order
Where is my order? The tracking hasn't updated since the 13th of January. I placed my order on the 30th of December, it's a joke!
Order no:
# HUT1860GB06131656001
25 January 2022
Unprompted review
Reply from P2P
Good morning Jenny,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. I have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Chelsea mega store use that company
Chelsea mega store use that company. I have ordered 2ND times all ship to NZ. 100% lost rate, you guys are genius to rum a business like this and still alive. Can you tell me how? WELL DONE.
The worst company ever in human history.
order number:KIT5801GB00091744101
25 January 2022
Unprompted review
Reply from P2P
Good afternoon Bill Wang,
Thank you for taking the time to post this.
We are sorry to hear that you've had some issues with your shipment on this occasion.
We always suggest that any queries related to the orders should be addressed in the first place with to the company from which you've ordered as they should be able to provide you with the assistance you need and take the course of action they consider the best in every case. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We have checked and we can see that the electronic data we've received for this shipment has been cancelled. For this reason, please contact your retailer directly to receive information about your next steps.
Kind regards.
This is my 2nd poor experience...
This is my 2nd poor experience with this delivery co in as many months. Pkg was tendered to P2P on Jan 14. Delivery date of 1/21 has passed. Pkg has been sitting in Miami since the 21st with no updates whatsoever. I like the products the seller offers but will probably not buy from them again d/t this delivery companies poor service and lack of communication. WIG1876GB00634356801
24 January 2022
Unprompted review
Reply from P2P
Good morning Jeff,
Thank you for taking the time to leave us this feedback today.
I can see that your item was dispatched from our warehouse on 15/01/2022 and that it is still within the maximum transit time of 8 working days. This means that it should arrive by the end of the day on 26/01/2022.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
This is the worst delivery company I…
This is the worst delivery company I have ever known. My parcel was dispatched on the 22nd December, I have still not received it over a month later and the tracking has never been updated. I contacted the retailer and they have refunded me but this delivery company is just an absolute joke
My tracking number is HUT2090GB62613539401
24 January 2022
Unprompted review
Reply from P2P
Good morning Hannah,
Thank you very much for your reply.
We have now been able to locate your shipment and feedback has been given on this case.
We are sorry about the inconveniences on this occasion.
We wish you a great weekend ahead.
Stay safe!
Package lost in Venlo, no updates
I've ordered a package from the vendor on the 6th of January. The package is stuck in Venlo since the 12th of January - no updates, no emails, nothing.
No responses to the emails I've sent out.
FIC Tracking number: FEE5845GB00192640201
Shippers Ref: FN58471193A
21 January 2022
Unprompted review
Reply from P2P
Good morning NR,
Thank you for taking the time to leave us this feedback today.
I have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
I encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Shipment to send back to sender because order cancelled
Dear Sirs,
As agreed with the shipper, CURRENT BODY LD, my order has been cancelled, I kindly ask you to return immediately the package to the sender and NOT proeed with delivery in Italy. Shipment ref. SEK0210NL44700238801.
Thanks,
Regards,
L.B.
20 January 2022
Unprompted review
Reply from P2P
Good morning Lbdoudou,
Thank you for bringing this to our attention.
We have checked and we can see that an email has already been forwarded to your email address. For this reason, we kindly ask of you to please check your inbox and your spam folder for our reply.
If you have any other queries about this order, we advise that you reach out to the company from which you've ordered as they will be able to assist you about your next steps. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Hope you can find this helpful.
Stay safe and have a great weekend!
Late Delivery
HUT1030PL74426833101- was meant to have this delivered last week but still waiting. The map says the package is still in Holland but that hasn't been updated in 5 days. An update on the parcels whereabouts would be much appreciated.
16 January 2022
Unprompted review
Reply from P2P
Good morning John,
Thank you for taking the time to leave us this feedback today.
I can see that your item was dispatched from our warehouse on 11/01/2022 and that it is still within the maximum transit time of 4 working days. This means that it should arrive by the end of the day on 17/01/2022.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
GER6960GB64599560301
Hi, I made an order with the vendor on 24th December 2021. Received the tracking number GER6960GB64599560301 and on tracking site it states the parcel has departed Geras Ltd on 6th Janaury. There is no further update since.
Please kindly check and advise where is the parcel. Many thanks
---------
Update: thank you for your reply. The parcel arrived.
15 January 2022
Unprompted review
Reply from P2P
Good morning Cindy T,
Thank you for taking the time to update your comment.
We are very glad to hear that you have received your shipment safely.
Wishing you a great weekend ahead!
Stay safe.
Tracking HUT1030PL07359580301
Tracking HUT1030PL07359580301 it says it is in outbound export location venlo 5928 NL since the 12th, just curious to why this hasn't changed and if there may be an issue?
15 January 2022
Unprompted review
Reply from P2P
Good morning Matthew,
Thank you for taking the time to leave us this feedback today.
I can see that your item was dispatched from our warehouse on 12/01/2022 and that it is still within the maximum transit time of 4 working days. This means that it should arrive by the end of the day on 18/01/2022.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
It's been a week - where's my parcel?
I've been expecting a parcel from a popular Korean beauty vendor that I ordered using priority shipping since 7/01/2022. It's now 13/01/2022, and since departing "GERAS LTD", there has been total silence from the retailer and P2P concerning its whereabouts. It hasn't even entered the Royal Mail delivery network, and it's been an entire week since dispatch.
The FIC tracking number for this parcel is GER6960GB85163931701. I want to know exactly where my package is currently and when I can expect it to be delivered as the lack of clarity and transparency about the location of an international parcel during a pandemic is incredibly anxiety-inducing.
13 January 2022
Unprompted review
Reply from P2P
Good morning Blue,
Thank you for taking the time to leave us this feedback today.
I have checked and unfortunately, we have not received this parcel from your retailer.
As the parcel is not in our network, we will not be able to assist with further enquiries.
I have emailed your retailer and asked them to contact you about your next steps.
In the meantime, I encourage you to also contact them directly to advise that you have not received your order.
My order stuck in Venlo for over a week
Hi
I would like to know where is my order HUT1860GB02122448401
It was sent on 28 december and its stuck in Venlo from 6 th january and there is No furfher update since. I worrying if I receive my order finally. So much stress! I emailed you first but nobody bother to answer me.
13 January 2022
Unprompted review
Reply from P2P
Good morning Kariiina,
Thank you for bringing this to our attention.
We have checked and we can see that an email has already been forwarded to your email address. For this reason, we kindly ask of you to please check your inbox and your spam folder for our reply.
If you have any other queries about this order, we advise that you reach out to the company from which you've ordered as they will be able to assist you about your next steps. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please be informed that we have also contacted your retailer and asked them to liaise with you about the order you've placed with them.
Hope you can find this helpful.
Stay safe and have a great weekend!
Rescheduled for delivery loop (X4)
Hello,
I am waiting on an update on my package delivery
- FIC Tracking Number: HUT1860GB18928778301
- Shippers Ref: 234761143
- Tracking Number: 1S0000835873
The package tracking reads that the package has been rescheduled for delivery everyday for the last 4 days. As I cannot find out what is causing this reschedule I am starting to become concerning this package will not arrive.
Any updates you could offer would be greatly appreciated!
12 January 2022
Unprompted review
Reply from P2P
Good afternoon Donal,
Thank you for your email.
I have now raised an investigation to find out where your package is, but kindly note that the results of this query will be passed on to your retailer once received.
I encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
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