My package entered P2P’s network on August 19. It is now September 2. P2P makes a bold claim about its “cutting-edge” logistics. Apparently, delivering a package to a UPS Store during pos... See more
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See what reviewers are saying
TeePublic has switched from the US Postal Service to this company, which has been a nightmare. P2P delivered to the wrong building in my apartment complex. I have no idea which apartment in that build... See more
As with many others my parcel is stuck at Venlo with status “site scan”.. Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support... See more
Company replied
It‘s incredible. I ordering on 24th of February some Sport clothes from UK. The customer was very fast. The order was delivered to p2p mailing on the same date, but since the 28th February nothing h... See more
Company replied
Company details
Information provided by various external sources
P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Contact info
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, United Kingdom
- 01268 533114
- info@p2pmail.co.uk
- p2pmailing.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Order Stuck in Venlo for Site Scan.
My order arrived today at the supposed "site scan in Venlo", and I have seen a lot of criticism of this service, from people having to wait more than a month to receive their order, I hope the same doesn't happen and they solve the problem quickly. my problem, the order was supposed to arrive today and it didn't even arrive in Portugal, the FIC Tracking Number is: PRO1085GB00042796001, and the tracking number is DA583446565PT.
23 September 2022
Unprompted review
Reply from P2P
Good afternoon Diego,
Thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please kindly note that we had a look into this shipment and we can see that is *still within the maximum transit time for the destination country* .
It has been dispatched on 17 September 2022 and the delivery is usually expected within a maximum of 7 working days. However, please kindly note that Portugal is also currently seeing additional delays of up to 2 working days, so the delivery would be expected, the earliest, by the end of the day on 29 September 2022.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly, also they can help you obtain the tracking website that's already been sent to them. Unfortunately, because this is a public channel we are unable to share that through here. Rest assured that we have also informed them about your query.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com with the tracking number.
Hope you could find this helpful.
Stay safe and have a great weekend!
site scan in venlo
site scan in venlo. I ordered soccer shoes from England. the estimated delivery would take place on August 15 and since 8 it has been stuck for no reason on venlo. Can you help me? FIC tracking number PRO1085GB00040486101
and the tracking number is 4563539282
25 August 2022
Unprompted review
So bad
Out of many orders via Hut business pages Iwoot I've ordered many times and i only received one small package while most of bigger ones were mysteriously disappearing and turned directions and returned to sender and whatnot. Insanely poor logistics and waste of money and time and stress.
12 August 2022
Unprompted review
Reply from P2P
Good afternoon Dominika,
Thank you for contacting us.
We apologise for any inconvenience caused with any shipments that you have not received.
If you would like us to investigate a specific shipment further then please can you provide us with the FIC tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require.
Package stuck in Venlo for weeks!!!
"Site scan in Venlo" updates once a week, it's been a month since a package has been traveling to Germany! Where is it?! DOL0800US85558696501
The seller apparently got the taste of this horrible service as their autoreply to me said they're overloaded and a response will take longer.
28 July 2022
Unprompted review
Reply from P2P
Good evening,
Thank you for contacting us.
We have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to continue attempting to contact your retailer directly in order to receive the latest information regarding this shipment.
Curious..... still waiting
Hi!
im wondering when i can receive my package actually. DOL0800US72175174101
from the track and trace it has been stuck on ''customs cleared (code 433) from the 15th of july till 22th of july.
Today finally is says arrived in venlo with ''Site Scan''.
how lang still does my package need to get delivered?
Ordered at the 4th of july, approx. time of delivery was 12 days.............
22 July 2022
Unprompted review
Reply from P2P
Good afternoon Suzanne,
Thank you for contacting us.
We have now raised an investigation in to this, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information.
LookFantastic to Portugal
Ola. Please help me with my parcel: it's stuck in VENLO, 5928, NL for 10+ working days already (last update on 07/06). CTT has no info on my shipment. Should I expect receiving my order? FIC tracking no is HUT1860GB81902886001. Obrigada.
20 July 2022
Unprompted review
Reply from P2P
Good afternoon Aleksandra,
Thank you for your email.
We have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer.
We kindly encourage you to contact your retailer directly in order to receive the latest information.
What a joke
MER6741GB00033602301 - "ARRIVED IN COUNTRY / NON EU PRESENTED TO CUSTOMS" is all my parcel says after 2 months of waiting. These guys are a joke when it comes to logistics. Dont buy from any company oif you know they use them
19 July 2022
Unprompted review
Reply from P2P
Good evening,
Thank you for contacting us.
We have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information.
Tracker says delivered but its a lie
My mother bought some items on Look Fantastic for delivery to Ireland. The tracking states that the items were delivered. They have not been and have no idea where they are. She has been at home the last few days and nothing has been delivered. I'm also really struggling to find any contact details so I can chase this.
18 July 2022
Unprompted review
Reply from P2P
Good evening Laura ,
Thank you for contacting us.
So that we may locate your item on our system, please can you provide us with the FIC tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require.
Ordered from Look Fantastic on July…
Ordered from Look Fantastic on July 7th, was picked up by P2P and and "delivered" to my address on July 9th after 1 failed attemp on the same day. I was cleaning my car in my driveway when I got a notification that my item was delivered, it certainly wasn't. Contacted Look Fantastic who agreed to followup with P2P and a week after there's still no response.
P2P did not deliver my item and were not even in the vicinity when they claimed there was a failed attempt at delivery.
16 July 2022
Unprompted review
Reply from P2P
Good afternoon Mike,
Thank you for contacting us.
We are sorry to hear that you have had an issue with your delivery.
So that we may locate your item on our system, please can you provide us with the FIC tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require.
Please allow my package to be delivered
I ordered a shirt from the Derby County website to Italy, and it has been 9 days since it arrived in Italy. However, the package hasn't been delivered to be as I am told that the information for delivery that I put is incomplete/incorrect, which it isn't, and I was told to contact the sender to fix my issue.
Order number: KIT5805GB00101952001
13 July 2022
Unprompted review
Reply from P2P
Good afternoon Joao,
Thank you for contacting us.
We will now raise an investigation into this matter and the results of this will be passed directly onto your retailer.
To receive updates on your parcel, we advise that you contact your retailer directly as soon as possible. They will be able to keep you updated and advise you of your next steps.
Troublesome shipping
I ordered from AllBeauty and sadly they ship with P2P TrakPak. My order is supposed to go to Spain; but has spent now 5 full days in Venlo. #: IBE1303GB00074715501
I’ve never experienced such slow service with any other carrier, it’s incredible that even AliExpress can ship faster to Europe from China than P2P TrakPak can do from the UK to Spain. Doesn’t even look like they update site scans, as mine has been stuck. No updates whatsoever.
Honestly don’t even think that it will arrive by Friday - I’ll update my review if it does, but I’m generally really disappointed with P2P TrakPak. There are so many other better companies that ship faster, I wish we could choose the company ourselves as customers (like with some other shops).
Also, I see the replies P2P TrakPak gives out here are generic and not helpful at all. No proper customer service.
UPDATE: Correos received my order on the 13. and it was delivered the 14. They kept up the time limit and I feel lucky this worked out, based on previous experiences. I had no luck emailing them though, no response.
11 July 2022
Unprompted review
Reply from P2P
Good evening Yasmin,
Thank you for contacting us.
We can see that your parcel is still within the maximum transit time for the destination country.
The parcel was dispatched on 06/07/2022 and the delivery is usually expected within a maximum of 6 working days.
However, please kindly note that Spain is also currently seeing additional delays of up to 1 working day due to the pressures of Covid-19, so the delivery would be expected by the end of the day on 15/07/2022.
Please note that the tracking information can update at any point during the transit period, so please keep checking it for updates. You may also click the ""view more tracking"" button for more details as they become available.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly.
WIL7780GB65276127001
Hi there, my order is stuck at Basildon. What should I do?.#WIL7780GB65276127001. Thanks.
20 June 2022
Unprompted review
Reply from P2P
Good evening Luciano,
Thank you for contacting us.
We have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information.
You may find their contact information on any order confirmation that you received.
Delivery in the 21st century (:
My package has been in Venlo since 2nd Jun.
Tracking number: MUR1800GB27780140301
9 June 2022
Unprompted review
Reply from P2P
Good evening Tomas,
Thank you for your contacting us.
We can see that your item was dispatched from our warehouse on 31/05/2022 and that it is still within the maximum transit time of 8 working days. This means that it should arrive by the end of the day on 10/06/2022.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
You may find their contact information on any order confirmation that you received
V02175E1820696 tacking number
Hello, my shipment has stuck in VENLO, 5928, NL since 4th Jun 2022 and it's not moving, till Venlo shipment tracking was updating every day and it was updating. What seems to be the problem now? Please investegate this...
9 June 2022
Unprompted review
Reply from P2P
Good afternoon Martynas,
Thank you for contacting us.
As I am unable to see a tracking number attached to this query I am unable to advise further on your shipment.
I would kindly advise that if you have a tracking number you can contact us at FCB-info@fedex.com.
If you are unable to locate this then I encourage you to contact your retailer directly in order to receive the latest information.
Shipment HUT1860GB94744554201
Hi. My shipment is stucked at Venlo since 20th of May 2022. The estimated delivery in Greece was between 26th May - 6th June. Tracking number is HUT1860GB94744554201. Anybody can update me?
8 June 2022
Unprompted review
Reply from P2P
Good afternoon Kapa,
Thank you for contacting us.
We have now raised an investigation in to this, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information.
You may find their contact information on any order confirmation that you received.
Lost book
I bought a book on Amazon from awesome_books_001 on 16th May, should have received it in Ireland on 24th May latest but haven't received any parcel yet even though it was picked up by carrier on 17th May, contacted the seller and they requested me to contact you with this number UK200661225ES
4 June 2022
Unprompted review
Reply from P2P
Good morning Sylwiagk,
Thank you for contacting us.
I have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information.
You may find their contact information on any order confirmation that you received.
Venlo, 5928, NL
Hello, my package has been in Venlo, 5928 NL since 19th may and I have not received any update on the shipment since. Tracking number SMI1160GB44517482201,
27 May 2022
Unprompted review
Reply from P2P
Good afternoon Tyler,
Thank you for contacting us.
I have now raised an investigation in to this, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information.
You may find their contact information on any order confirmation that you received.
Also stuck in Venlo
My package has been in Venlo since 17th of May. Tracking number: HUT2090GB26975101201
26 May 2022
Unprompted review
Reply from P2P
Good afternoon Kev,
Thank you for contacting us.
I have now raised an investigation in to this, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information.
You may find their contact information on any order confirmation that you received.
Stuck parcel
Hi, could you help me and check if there is everthing fine with my parcel from Feelunique? Tracking number FEE5841GB00200046401. Currently it's stuck in Venlo
P.S Everything is fine, parcel have arrived very soon
26 May 2022
Unprompted review
Reply from P2P
Good afternoon Aiste,
Thank you for contacting us.
I can see that we have raised an investigation in to this, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information.
You may find their contact information on any order confirmation that you received.
My package is stuck in VENLO, Nl
Hello,
On May 18th, I ordered some products off of Feelunique and my package shipped on May 19th and I got the tracking number (FEE5844GB00200181401). Everything went fine till May 24th, when my package arrived to VENLO (site scan) and it’s stuck there since. Before it arrived in Venlo (Nl) it went trough Amsterdam (Nl) on May 23rd and cleared customs without any problems or delays. I know, it’s there just one day but I’m a little worried about my package not arriving. I’ll upgrade to 5 stars as soon as the issue is fixed. Thank you in advance for your help.
25 May 2022
Unprompted review
Reply from P2P
Good evening Anika,
Thank you for contacting us.
I have now raised an investigation in to this, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information.
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